Josh’s Water Jobs – Water Regulation Specialist

WaterNSW
Reference number: Not specified
Occupation: Administration and Clerical, Environmental, Legal and Justice, Policy
Work type: Full-Time
Location: Regional NSW
Salary Information: Salary starting from $116,094 base + super
Closing date: 06 October 2026 at 11:00pm

Ready to make a splash in your career? WaterNSW is seeking an experienced Water Regulation Specialist (Full-Time, Permanent) to join our Customer Assessments & Approvals team.

Reporting to the Water Regulation Team Leader, you will play a pivotal role in delivering effective water regulation outcomes across NSW. This position involves assessing a diverse range of water management applications, and responding to customer enquiries and complaints with professionalism, sound judgement and technical expertise. A key component of the role includes undertaking field inspections across NSW, providing valuable on-the-ground insights to support regulatory assessments and decision-making. In addition to your technical responsibilities, you will be a trusted advisor and mentor within the Water Regulation team, sharing your expertise to support colleagues, build capability and promote consistent, high-quality regulatory outcomes. You will contribute to the delivery of accurate, timely and customer-focused assessment and approval services, while ensuring compliance with legislative, regulatory and policy requirements.

This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.

Note: Preferred locations for this role is Nowra, Albury, Hunter Hub (Beresfield) or Narrabri. However, we are open to considering having the successful candidate based anywhere in NSW where we have a WaterNSW office.

Our Perks and Benefits:

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits:

Flexible working
Work a 9-day fortnight at Full pay on the Enterprise Agreement
Up to 16 weeks paid parental leave
Fertility leave
Corporate wear allowance
Professional development and educational assistance
Access to remote area benefit packaging (based on work location)
Salary starting from $116,094 base + supe
And so much more!

What you’ll do:

Review and process complex licence, dealing & approval applications, to meet customer requirements and ensure compliance with legislation and WaterNSW standards, policies & procedures.
Provide high level customer service to stakeholders, resolving escalated customer queries and complaints and providing information where required in a timely manner.
Provide education, coaching and support to stakeholders to improve A&A standards of service provision.
Support legal activities including reviewing, finalising, and submitting necessary documentation and attending court proceedings where required.
Ensure objections are managed effectively to ensure compliance with regulatory requirements.

What we are looking for:

Diploma or degree in relevant discipline, or relevant equivalent industry experience in a regulated environment of processing customer applications.
Demonstrated capability in using complex spatial and mapping platforms to assess constraints and impacts on applications.
Strong customer focus mindset, with excellent customer service skills and experience to respond to customer enquiries and respond to customer enquiries and resolving customer conflict, in an appropriate manner.
Knowledge of regulatory frameworks, including how to review, interpret and apply legislation within the workplace.
Willing to travel around NSW and has a current NSW Drivers License.

Please note applications for this position will close on Tuesday 6th October 2026, 11.59pm.

Privacy and collection of your personal information

If you apply for a position via our website or recruitment@waternsw.com.au, WaterNSW may collect your personal information. Please visit WaterNSW’s Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.