Local recruitment: Trust Administrator

 Job Description

Wessex Rivers Trust

If you want to work with wonderful people and make a positive contribution to our precious chalk streams and rivers, then being Trust Administrator at Wessex Rivers Trust is the perfect opportunity for you! As Trust Administrator you will enable the smooth running of the charity by delivering important parts of the charity’s administration. Here your organisational skills and focus on solutions will come into their own. This will be a core part of how Wessex Rivers Trust achieves its mission and will be an incredibly rewarding and varied experience for someone with the right skills, experience and can-do attitude.

About the role

• The role is part-time, between 25-30 hours per week worked over 4-5 days, we want to work with the successful candidate on the most beneficial work pattern.
• This is a “front of house” role so it will be based at our beautiful head office on the outskirts of Salisbury
• 25 days plus Bank/Public holidays as paid leave (pro rata)
• Annual salary £27,000-£29,000 (pro rata for 25 hours per week £18,000-19,333)
• Choice of pension schemes with up to 9% employer contribution
• Permanent Contract after successful completion of 3 months’ probation
• Your line manager will be the Finance Manager, but you will be working with all the teams in the Trust

About you

You will be organised, have excellent attention to detail and the ability to prioritise and manage a varied workload. You will have strong written and verbal communication skills. You will provide excellent customer service while addressing both internal and external enquiries. You will join a small, dedicated team of staff and a wider group of passionate trustees. Everyone will want you to succeed and will support you along the way.

Essential skills

• Commitment to the vision and values of Wessex Rivers Trust and a desire to bring about positive change in the relationship between people and rivers
• Demonstrable experience of providing services to donors, volunteers and supporters 
• Demonstrable experience of excellent administration, and the development of efficient systems and processes
• The ability to work effectively as a key part of a small team
• Excellent all-round communication and customer service skills
• Ability to prioritise a varied workload and good organisational skills
• Educated to at least A-Level or equivalent with a good standard of written English.
• Valid UK driving license. Whilst this is an office-based role, there be occasions when you will need to drive.

Essential qualities

• A proactive approach and problem-solving attitude with an ability to show flexibility
• Personal drive, energy, integrity, adaptability and responsibility
• Enthusiasm, honesty, loyalty
• A clear thinker who can work independently when required, but is also a team player
• Good listener and able to efficiently carry out instructions
• Meticulous record keeping, neat and orderly work style
• Able to show initiative, but when required, carry out tasks as expected

Desirable skills and experience

• Experience within the charity sector
• Experience of gift aid
• Experience of small organisations
• Knowledge of chalk streams, local habitats, climate change

Your work

Systems and processes 

• Be a physical presence at Wessex Rivers Trust Head office and a welcoming and engaged presence to members and supporters as the first point of contact for the charity
• Manage incoming emails and phone calls
• Administer software for the team: SharePoint, Bright HR (the HR System), Lamplight (CRM), Microsoft
• Continually improve the administration of the charity
• Routine Health and Safety tasks

Income and fundraising

• Support the Chief Executive with the administration and operations of income and fundraising
• Support the thanking and banking process of donations and income
• Manage the booking process for events

 Supporting the Chief Executive and staff team

• Support the Chief Executive and staff team with ad hoc administration and operational requirements
• Order office supplies, stationery and refreshments.   
• Coordinate office suppliers, alarm company, landlord, IT providers, cleaners
• Support other teams by ordering specific equipment and supplies as requested.
• Support charity events such as the AGM, and the bi-monthly staff meeting and staff socials
• Assist with preparation for trustee meetings. You may occasionally be asked to attend the quarterly evening trustees meeting (1-2 hours 6pm onwards), with plenty of advance notice.
• Other duties whether administrative, supporter, volunteer, or finance based as required.

** we take our safeguarding responsibilities very seriously and you will be required to have a DBS check and