Key information
- Salary: £58,217
- Grade: 9
- Contract type: Permanent
- Reference: 1842
- Contract details: Permanent
- Interview date: w/c 1 Sept (subject to change)
- Application closing date: Mon, 11/08/2025 – 23:59
Good Growth
Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.
About the role
The ICS is looking for to appoint a Senior Technical Officer to deliver projects and programmes that respond to the Mayor’s priorities for water supply, wastewater and flood risk, including recommendations outlined in the London Climate Resilience Review.
The role is focused on convening partners to deliver long term infrastructure plans for the water sector, including integrated water management strategies and progressing wider climate resilience and growth priorities, working with stakeholders such as Environment Agency, Thames Water and London boroughs. In addition, the role will support policy development for the London Plan and contribute towards the London Infrastructure Framework, which are both in development currently.
The ideal candidate will have expertise or experience in the utilities sector, engineering, infrastructure policy and/or land use planning, and be motivated to work with stakeholders to deliver outcomes for London. In addition, the ideal candidate will have a problem-solving mindset and enjoy applying analytical and creative thinking skills to address blockers and challenge the status quo. A big part of the role is focused on translating technical outputs for non-technical audiences.
What your day will look like
- Collaborating with stakeholders on important policy issues related to London’s climate resilience ambitions and future water infrastructure investment
- Project managing technical studies for projects such as integrated water management strategies at the London, catchment and local scale; and specific thematic projects such as water efficiency and upscaling SuDS delivery
- Supporting the development of new digital and data tools, such as a new digital platform for water management; identifying and developing new use cases to inform the design of such tools
- Collecting datasets and undertaking analysis to inform grant funding programmes and identifying needs for future projects
Skills, knowledge and experience
To be considered for the role you must meet the following essential criteria:
- A track record of managing complex projects/processes and project resources successfully, delivering results on target and within budget, and refining processes over time.
- Excellent written and oral skills and a track record of successful stakeholder communications, including producing effective visuals.
- Ability to use a range of office and data-related software and digital tools, to an advanced level.
- Degree or work experience in a utilities field and /or land use and infrastructure planning (preference for planners, architects, or civil engineers).
- Ideally, experience in the field of infrastructure policy/projects and familiarity with the GLA’s priorities/initiatives in this space.
The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework
Job Description
Job purpose
The postholder will be responsible for the management and delivery of high-profile processes and technical input in the Infrastructure Coordination Service (ICS) as well as related stakeholder engagement and policy and strategy development to unlock long-term change in practices.
The Infrastructure Coordination Service supports the Mayor’s infrastructure and environment objectives, including minimising disruption, improving air quality, infrastructure and development coordination and being at the forefront of digital innovation.
Principal accountabilities
- Manage and lead on strategic and high priority technical processes for the GLA’s Infrastructure Coordination Service– including planning, stakeholder engagement and delivery across different service lines.
- Ensure timelines and deliverables are met; establish and maintain an effective project management approach.
- Help build new and maintain existing partnerships to assist the activities of the ICS; manage sometimes conflicting stakeholder needs, influence participation and persuade parties to change internal practices to secure long-term change in ways of working.
- Use digital tools like the Infrastructure Mapping Application and London’s Underground Asset Register alongside specialised expertise to conduct technical activities.
- Support and input into the technical activities led by the Technical Officer – Streetworks and other ICS technical experts; interface with technical stakeholders to agree delivery plans and resolve issues.
- Gather and effectively analyse relevant data and other evidence to monitor and evaluate processes and activities in the ICS, constantly refining it to improve efficacy.
- Provide written and oral advice on infrastructure coordination issues to the Mayor, the Deputy Mayor for Planning, Regeneration and Skills, GLA senior managers, and Assembly Members.
- Build and maintain an up-to-date awareness of legislative, technical and policy changes in the infrastructure field relevant to opportunity identification.
- Establish and maintain good working relationships within and outside the GLA, including with GLA functional bodies and relevant London and national organisations, to ensure that opportunities for integration and inter-disciplinary working are realised.
- Manage project resources allocated to the job in accordance with the GLA’s policies and Code of Ethics and Standards.
- Realise the benefits of London’s diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London’s communities.
- Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams.
Dimensions
Accountable to: Infrastructure Coordination – Planning Lead
Accountable for: Budget and resource allocated to the Infrastructure Coordination Service.
1. Technicalrequirements/experience/qualifications
- A track record of managing complex projects/processes and project resources successfully, delivering results on target and within budget, and refining processes over time.
- Excellent written and oral skills and a track record of successful stakeholder communications, including producing effective visuals.
Ability to use a range of office and data-related software and digital tools, to an advanced level.
- Degree or work experience in a utilities field and /or land use and infrastructure planning (preference for planners, architects or civil engineers).
- Ideally, experience in the field of infrastructure policy/projects and familiarity with the GLA’s priorities/initiatives in this space.
2. Behavioural competencies
Problem Solving
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.
Level 3 Indicators of Effective Performance
- Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding
- Actively challenges the status quo to find new ways of doing things, looking for good practice
- Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues
- Initiates consultation on opportunities to improve work processes
- Supports the organisation to implement innovative suggestions
Research and Analysis
… is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.
Level 3 Indicators of Effective Performance
- Expands networks to gain new information sources for research and policy development
- Identifies and implements methods to ensure intelligence is of a high quality
- Encourages others to analyse data from different angles, using multiple perspectives to identify connections and new insights
- Tailors research investment in line with likely impact for Londoners and policy priorities
- Retains a bigger picture view, ensuring research recommendations are appropriate and practical for the GLA and its stakeholders
Planning and Organising
… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.
Level 2 Indicators of Effective Performance
- Prioritises work in line with key team or project deliverables
- Makes contingency plans to account for changing work priorities, deadlines and milestones
- Identifies and consults with sponsors or stakeholders in planning work
- Pays close attention to detail, ensuring team’s work is delivered to a high standard
- Negotiates realistic timescales for work delivery, ensuring team deliverables can be met
Communicating and Influencing
… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.
Level 3 Indicators of Effective Performance
- Encourages and supports teams in engaging in transparent and inclusive communication
- Influences others and gains buy-in using compelling, well thought through arguments
- Negotiates effectively to deliver GLA priorities
- Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement
- Advocates positively for the GLA both within and outside the organisation.
Building and Managing Relationships
… is developing rapport and working effectively with a diverse range of people; and sharing knowledge and skills to deliver shared goals.
Level 2 Indicators of Effective Performance
- Develops new professional relationships
- Understands the needs of others, the constraints they face and the levers
to their engagement
- Understands differences, anticipates areas of conflict and takes action
- Fosters an environment where others feel respected
- Identifies opportunities for joint working to minimise duplication and
deliver shared goals
Organisational Awareness
… is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly.
Level 2 Indicators of Effective Performance
- Challenges unethical behaviour
- Uses understanding of the GLA’s complex partnership arrangements to deliver effectively
- Recognises how political changes and sensitivities impact on own and team’s work
- Is aware of the changing needs of Londoners, anticipating resulting changes for work agendas
- Follows the GLA’s position in the media and understands how it impacts on work
How to apply
If you would like to apply for the role you will need to submit the following:
- Up to date CV
- Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name – 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.
If you have questions about the role
If you wish to talk to someone about the role, the hiring manager Andrew McMunnigall would be happy to speak to you. Please contact them at Andrew.McMunnigall@london.gov.uk
If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.
Assessment process
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview.
The interview date is week commencing 1 September 2025 – exact date TBC
Equality, diversity and inclusion
London’s diversity is its biggest asset, and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
Benefits
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
Additional Information
Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.
Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.
Find out which DBS check is right for your employee – GOV.UK (www.gov.uk)
More Support
If you have a disability which makes submitting an online application form difficult, please contact resourcingteam@london.gov.uk.
The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.
