| Organisation / Entity: | Water |
| Job category: | Customer Services and Call Centre |
| Job location: | Sydney Region / Sydney – WestStatewide |
| Job reference number: | 537862 |
| Work type: | Full-Time |
| Total remuneration package: | Clerk Grade 7/8 |
| Closing date: | 21/08/2024 – 11:55 PM |
Do you want your work to make a difference for NSW?
Working to protect the state’s environment and heritage.
- Temporary full-time opportunity to 30 June 2025, with possibility of extension
- Office location negotiable across NSW, with hybrid/WFH working supported
- Salary relative to experience, and ranges from $106,025 to $117,363 + super
The Water Group is looking to appoint a Project Officer Water Enquiries in the Licensing & Approvals team in a full-time capacity to 30 Jue 2025, with possibility of extension.
Contribute to and implement delivery of high-quality customer services, stakeholder and community engagement activities. The role contributes to the coordination of customer enquiries, integrating the Licensing & Approvals (L&A) customer service with the Water Enquiries team.
Key Accountabilities
- Ensure customer service processes provide prompt and quality end-to-end resolution of issues and support process improvements to minimise reoccurrence of similar issues.
- Influence effective customer service delivery by identifying the specific issues, needs and interests of customers and stakeholders through capture of insights and feedback when interacting with customers.
- Monitor and evaluate customer service through stakeholder engagement and communications projects providing ideas for continuous improvement
Key Knowledge & Experience
- Experience in delivering effective, high quality customer service.
- Ability to manage competing priorities with sensitivity.
For more information read the full Role Description: Project Officer Water Enquiries
Who We Are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications close Wednesday 21 August 2024 at 11:55PM.
Should you require further information about the role please contact Lisa Smiles via lisa.smiles@dpie.nsw.gov.au.
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Looking for more information or assistance in applying?
Our Diversity team can assist to:
- provide alternative formats to apply
- make adjustments to the recruitment process
- offer information about workplace adjustments and support networks
We encourage people with disability to apply. If you have disability and require more information on adjustments and assistance to apply, contact the Diversity team on Diversity@DPIE.nsw.gov.au (please include reference number).
If you are an Aboriginal or Torres Strait Islander check out Our Mob on Country to see the work we do and get assistance in applying.
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