JOB DESCRIPTION
The purpose of a Shelter/WASH Officer (NFI/CVA/in-kind) position is to contribute specific technical competencies to project implementation.
RESPONSIBILITIES
• CRM – Customer Relationship Management – Give project participants households support to register in
NRC system.
• Follow up with referrals and double-check if households qualify for cash assistance.
• Support NRC’s CFM hotline and answer questions that the recipients of the cash assistance may have.
• Identify and engage with key actors involved.
• Work with programme, finance, and logistics colleagues on NRC deliverables in shared plans.
• Support documentation of lessons learned success stories and programme impact of cash for winter
needs.
• Provide additional assistance to the cash for winter needs team as required.
• Conduct assessments and data collection as needed.
QUALIFICATIONS
• University degree in a relevant subject, ideal.
• Previous experience working as at least Cash Officer in a humanitarian/recovery context.
• Previous experience in customer services.
• Proactive and adaptable and have the ability to cope with stressful situations.
• Excellent capacity to plan, prioritize and multitask.
• Documented results related to the position’s responsibilities.
• Willingness to work in demanding, stressful context.
Context/specific skills, knowledge, and experience:
• Fluency of Romanian, English and Russian Language – spoken and written.
• Experience with Microsoft Office, especially Word, Excel, and Outlook.
• Ability to formulate clear, concise options and recommendations.
• Experience in collaborating with cash actors in Moldova will be a plus.
• Networking and deal-making capacity.
• Competent in building networks, strong problem-solving skills, and ability to influence with effective
listening, persuasion, negotiation, and other techniques.
