Water For People is a global nonprofit working across nine countries, bringing together communities, local entrepreneurs, and governments to build and maintain water and sanitation services that will last. We have a sustainable solution to end the global water and sanitation crisis, and our employees across the world help drive this solution.
POSITION OBJECTIVE:
The Communications Coordinator supports all aspects of our cross-disciplinary, nimble, and creative Strategic Communications team. We’re looking for a strong writer, strategic thinker, quick learner and technical champion to contribute to our team’s work in raising awareness on the global water and sanitation crisis—and how Water For People is making a difference. The success of this role depends on someone who is deeply curious and willing to tackle any project with a can-do attitude, leading with humility and clarity.
ESSENTIAL JOB FUNCTIONS & DUTIES:
- Support the Strategic Communication Team—Internal, External, Global, or Design sub-teams—in the development and implementation of Water For People communications strategies.
- Implement the Strategic Communications social media strategies for Facebook, Instagram, LinkedIn, and YouTube, adapting content as needed and/or developing new content. Track performance and audience demographics on a quarterly and annual basis.
- Provide front-line response to inquiries and requests across all social media channels and HQ email and traffic them to the appropriate departments. Monitor and coordinate responses to public and private messages.
- Support day-to-day management of the Water For People website, including the publication of regular, relevant, and attractive content, available in Spanish and English. Suggest improvements to user experience, including accessibility, responsiveness, and SEO.
- Manage Strategic Communications Team projects and vendors to ensure high-quality outputs are delivered within the agreed-upon schedule. Coordinate expenses and assist in budget tracking for alignment and accuracy.
- Coordinate organization’s content management systems, which can include organizing, tagging, and serving as the resource for photo asset needs and requests.
BEHAVIORS AND COMPETENCIES:
- Connect to Mission – Understand and embrace the mission of Water For People; work to connect day to day tasks to mission; can explain Water For People’s purpose
- Manage through Ambiguity – Can recognize problems or opportunities when they arise and act to resolve; readily formulate multiple solutions through problem or issue analysis; is comfortable making and defending recommendations
- Demonstrate Cultural Awareness – Demonstrate a global mindset; value cultural differences and take into consideration in any given situation; move easily between people from different backgrounds and cultures; can work outside comfort zone
- Action-oriented – Recognize additional actions that will improve quality or facilitate achievement of outcomes; does not hesitate to do more than expected, but may overextend; see opportunities beyond job description and recognize those they can handle and those that require higher level input; think outside the box, anticipate how actions affect the team
- Sense of Team – Build effective working relationships at all levels of the organization; align own behavior with the needs or priorities of the team; promote teamwork among groups; discourage “us versus them” thinking; know and consider the capabilities of coworkers
EXPERIENCE, KNOWLEDGE & SKILLS REQUIRED:
- 3 years of relevant professional experience in communications or related field.
- Professional proficiency in English and Spanish languages is required
- A strong writer, editor and communicator with the ability to adapt other written or visual content for a variety of needs.  
- Experience working within and adhering to brand identity guidelines.
- Experience managing social media and digital platforms.
- In-depth understanding of content management and communication tools. 
- A quick learner willing to become proficient in a variety of digital platforms like WordPress, Asana, Canva, Muck Rack/Cision, Microsoft Office. 
- Strong intercultural communication skills and experience working in different environments, languages and/or across time zones.
- Ability to work under tight deadlines with a flexible, problem-solving approach to tasks.
- Strong organization and task management skills with the ability to work independently. Self-motivation is key.
Don’t meet every single requirement but you are excited about this role? Water For People is committed to building a diverse, inclusive, and authentic workplace, so we encourage you to apply even if your past experience does not align perfectly with every qualification listed above. We also value your volunteer work in any philanthropic organization and feel that your volunteer contributions may help us build critical competencies. Please feel free to include all qualifying volunteer experience.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
- Remote work opportunity, or the option to work from an office if conveniently located near one of our offices.
- This position is based in any country in the Latin American region: Bolivia, Guatemala, Honduras or Peru, and in the USA for internal candidates.
- You must be a citizen or legally authorized to work in one of these countries to be considered for this position
- Ability to work outside regular business hours to meet with personnel located in other time zones.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Salary Range:
US anticipated salary range: $42,300 – 53,700 USD. (If based outside the US an equivalent country market – based salary will be determined)
The actual salary will be determined based on experience and other job-related factors.
Benefits:
Our benefits program encompasses both a competitive local package and some global benefits that are geared to encourage healthy living for you and your family along with a flexible work environment. Our health package includes medical, dental and vision coverage, as well as a Telehealth benefit. Additionally, we offer parental leave for growing families and sick days to care for yourself or your family when needed.
Water For People cannot provide immigration sponsorship for this position.
Water For People is committed to protecting children encountered during our work and by our employees, preventing sexual abuse and exploitation of all individuals with a particular focus on women and children and other marginalized communities in the performance of our work, preventing human trafficking in the performance of our work and in our supply chain and to having a drug-free workplace. During the recruitment processes, additional documentation will be requested to comply with our policies and in accordance with the legal requirements in your country of residency, this includes a background check. If you apply for employment, we want you to be aware of our recruitment, selection and hiring processes including important policies regarding employee conduct.
Water For People is an equal opportunity employer who is committed to creating a culture of justice, equity, diversity, and inclusion in our workplace. For this position we strongly encourage women and people with disabilities to apply. Water for people strives to create and maintain a level of diversity that reflects the communities we serve. Achieving this—regardless of race, ethnicity, ancestry, tribal affiliation, age, gender, sexual orientation, gender identity, religion, veteran status, disability, socioeconomic class, educational attainment, or other social identities is critical to our ability to have a world where every person has access to reliable and safe water and sanitation services.
Our commitment ensures that we:  
- Have a different array of thinking that comes from diverse backgrounds and cultures, enabling us to solve some of the world’s greatest challenges.
- Strive for a culture of inclusion and belonging by treating each other with dignity, respect, and appreciation enabling us to feel welcome, supported, and valued.
- Effectively connect, communicate, and build long-lasting relationships with stakeholders within our diverse communities.
- Have diversity of thought, perspectives, backgrounds, identities, and talents that will support our mission to develop high-quality drinking water and sanitation services are available to Everyone Forever
