Category: Full-time
Reports to: Chief Insights Officer
Location: India, Bangladesh, Philippines, Cambodia, Indonesia or Kenya
Effective: Jan. 2, 2024
About Water.org
1 in 10 people around the world lack access to safe water and 1 in 4 people don’t have access to a toilet. We are working every day to change this. We are Water.org. We’re here to bring water and sanitation to the world. We want to make it safe, accessible and cost-effective because we believe that water is the way to empower a bright future that we can all share, worldwide. We are an international nonprofit organization based in Kansas City, Missouri that has positively transformed millions of lives around the world through access to safe water and sanitation. Founded by Gary White and Matt Damon, we pioneer market-driven financial solutions to the global water crisis. For more than 25 years, we’ve been providing women hope, children health and families a future.
Job Overview
The Senior Knowledge Management Specialist is primarily responsible for 1) developing and maintaining a knowledge management framework and related platforms, processes, and resources and 2) ensuring these are integrated within other organizational initiatives and activities. The incumbent in this role will work as a strategic advisor and business partner across functions to define, formalize, and disseminate knowledge assets and services aligned with business needs and strategic objectives.
Department Accountabilities
- Data and Impact Governance
- Impact Data Management Systems
- Impact Intelligence, Reporting and Oversight
- Learning and Insight Generation and Dissemination
- Monitoring and Validation
- Performance Measurement and Audit
- Project Management and Support
- Strategy Alignment
Job-specific Accountabilities
Knowledge Management Strategy
Develops and manages an internal knowledge management strategy, which accelerates transformation of insights into actionable resources and assets that strategically position Water.org’s unique value. Oversees knowledge management and insights dissemination practices, including partnering to develop and author learning resources for internal and external stakeholders.
Knowledge Assets + Services Oversight
Establishes, optimizes, and maintains the organization’s knowledge management guidelines, standards, and tools to facilitate cross-organizational learning and information sharing. Manages executive-level impact reporting and dashboards. Oversees third party service providers’ deliverables and ensures they meet project and/or organizational requirements.
External Engagement Support
Manages Water.org facts and sourcing data for impact messaging. Works collaboratively to integrate insights data and knowledge assets into business development, fundraising and other external-facing activities.
Information + Business Advice
Acts as strategic advisor and technical expert on organizational learning and knowledge management principles and methodologies. Provides departmental support for organizational and departmental initiatives, KPI management, organization, and communications. May participate in cross-functional workgroups, projects, committees, and interact with individuals or groups representing diverse backgrounds, interests, and points of view.
Complexity + Problem Solving Skills
- Ability to manage multiple requiring interpretation of existing standards and processes to derive appropriate, business-aligned solutions and mitigate risks.
- Ability to clearly communicate complex data and concepts in a concise manner (written & verbal) to a variety of audiences.
- Ability to apply effective knowledge management and adaptive learning practices within the water and sanitation and finance sectors.
- Ability to cultivate and maintain strong working relationships with internal and external stakeholders.
Management Responsibility
Individual contributor with no subordinates.
This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required by an incumbent in this job. Some responsibilities, activities, and people who are expected to regularly interact with the incumbent in this job may change or be assigned at any time with or without notice.
Key Competencies
- Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
- Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Values Differences – Recognizes the value that different perspectives and cultures bring to an organization.
- Nimble Learning – Learns through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Tech Savvy – Anticipating and adopting innovations in business-building digital and technology applications.
- Resourcefulness – Securing and deploying resources effectively and efficiently.
Required Qualifications and Experience
- Bachelor’s degree and/or equivalent relevant work experience.
- At least seven years of progressive professional experience designing and implementing knowledge management, learning strategies and/or managing projects related to insight generation within a complex, global organization.
- Advanced proficiency with MS Office software and applications and/or learning management systems and authoring tools.
- Proficient (written and verbal) in English.
Travel Requirement
Minimal, up to 10% of domestic and/or international travel.
Being authorized to work in the country posted is a precondition of employment.
Type and Estimated Length of Employment
Indefinite
Salary and Benefits
This position offers country-specific benefits and market-based, competitive salary as well as periodic review for merit and incentive pay based on organizational and personal achievement.
Water.org is an equal opportunity employer and is committed to providing an inclusive environment. We do not discriminate on the basis of race, color, religion, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, pregnancy status, military and veteran status, genetic information, and any other status protected by law. We provide qualified applicants and employees reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We strive to build and maintain a diverse team that will advance our mission and work and encourage candidates from all backgrounds to apply.
