Company Description
CAWST is a Canadian charity and licensed engineering firm. We address the global need for safe drinking water and sanitation by building local knowledge and skills on household solutions people can implement themselves.
At the heart of everything we do is our belief that when people have their basic water and sanitation needs met, they have the opportunity to succeed. This is what drives our dedicated team to work with a global network of more than 1,500 clients and partners. Together, we have reached more than 16 million people since our inception in 2001.
Collectively, we are making a difference at a scale beyond what any of us could do individually. But our job isn’t done yet and we need you to help us expand our reach.
Job Description
Position Summary
The Senior Manager, WASH Services manages a team of Global WASH advisors assigned to the Latin America & Caribbean region. The Senior Manager, WASH Services is primarily responsible for developing the strategy for their region, executing on that strategy and providing support to their regional team. This position guides, coaches and mentors team members to achieve the organization’s goals by planning services and delivering them in the assigned region. They oversee the work done by WASH Advisors in his/her assigned region in order to support client organizations to increase their capacity to start, strengthen and grow their WASH programs. They are responsible for leading the business development and partnership in the region of influence, including overseeing the work with Training Partners.
The Senior Manager is also in charge of supporting the WASH Advisors with mentoring and professional development.
The Senior Manager works closely with all CAWST departments and work collaboratively across regions with other Senior Manager to replicate best practices and successes from other regions.
This position is Calgary based and requires you to be able to work in Canada.
Key Responsibilities
- Development of regional strategy (feeding into and aligning with the organizational strategy)
- Leadership and talent management of WASH Advisors
- Regional Partnerships
- Business Development
- Client Relationships
- Oversight of Regional Service Delivery
Other Responsibilities
Developing Capacity of Local Partners
- In collaboration with the team, work with Training Organizations and Partners to develop their skills and capabilities, so they can replicate CAWST’s capacity development services for client organizations
- Identify new local partner organizations within your region. Develop relationships and explore opportunities to collaborate.
Business Development
- Support WASH Advisors to develop strong understanding of country contexts, client organizations, and key water and sanitation issues
- Develop relationships with potential funders and manage new and existing relationships in your region
Training / Consulting / Mentoring
Use your experience and leadership to support your regional team to train implementing clients to implement and deliver WASH programs and services using a variety of methods including workshops, apprenticing, and mentoring. Your team goal will be to develop the capability of WASH practitioners of different skill levels in a variety of roles.
- Ensure the delivery of CAWST WASH services by WASH Advisors in the regions – including in person, online and hybrid training and consulting
- Guiding, coaching and supporting the WASH Advisors in delivering training and consulting services to the clients.
- Encouraging the WASH Advisors to guide, coach and support training partners to provide training and consulting services to the clients with a goal to build the capacity of partners to do the same.
Effective learning resources for the region
- Coordinate with the regional team and with subject matter experts to design and adapt virtual, blended and face-to-face training on a variety of topics related to water, sanitation, hygiene, behaviour change and instructional design and delivery
- Ensure the creation of products that are appropriate for the culture, context, and literacy level of a broad range of adult learners
Measurement / Research
- Guide and support conducting surveys and data collection for measuring reach and impact
- Identify knowledge gaps and needs, and support action research activities
Team management
- Human resources planning and recruitment
- Onboarding, guiding, coaching of WASH Advisors
- Performance measurement and monitoring
Any other duties and responsibilities as directed by the Director of Global WASH Services.
Qualifications
Education and Experience
- Bachelor’s or graduate degree in engineering, sciences, public health or other relevant discipline
- 15+ years experience implementing Water, Sanitation, and Hygiene programs, with substantial experience delivering training and capacity development services. Experience in a consulting or advisory role is an asset.
- Team and program management experience
- Significant experience implementing and managing projects in the following is highly desirable:
- Sanitation and excreta management
- Hygiene or health promotion and behaviour change
- Water supply and treatment including Household Water Treatment
Languages
- Fluent written and spoken English and Spanish are required.
- Fluent written and spoken French is an asset.
- Proficiency in other local languages in the region is an asset.
Desired Skill and Abilities
- Excellent technical knowledge and skills in implementing water, sanitation and hygiene interventions.
- Excellent written and verbal communications; able to engage with different audiences to build rapport and motivate individuals
- Mature professional and with excellent judgement
- Able to create a participatory learning environment using a range of cross-cultural, participatory training and facilitation methods
- Has a “can do” attitude, is curious and proactive.
- Solutions oriented; able to use problem solving skills to work with clients to find solutions to problems and overcome barriers
- Service-oriented; consistently seeks to provide a high level of professional service to clients and colleagues
- Easily and quickly establishes credibility with clients and other stakeholders
- Professional and diplomatic approach; works well independently, within teams, and across teams
- Enjoys international travel, able to work in challenging situations in different cultures, and easily adapts to different contexts
- Highly proficient with MS Office including Word, PowerPoint, Excel, and Outlook
Additional Information
Benefits of working at CAWST:
- A meaningful role, making a difference every day for people living without basic water and sanitation
- A workplace culture where collaboration and innovation are fostered
- Rich on-the-job experiences and professional development opportunities
- Strong promotion of work-life balance and flexible work environment
When applying, please include:
- A cover letter that gives an overview of your experience as it applies to this role, and explains why you are excited about joining our team
- Your resume
CAWST values equitable opportunities, sustainable solutions, and collaborative and inclusive processes. CAWST recognizes and accepts differences in cultural, religious, and political processes and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
