Uganda nationals: Shelter and WASH Officer

Norwegian Refugee Council (NRC)

Arua, Uganda 🇺🇬


The Shelter/Wash Officer will be responsible for the overall implementation of Shelter and WASH activities in West Nile Area. He/she will ensure the monitoring of qualitative, finance and operational aspects of project activities and the smooth implementation of Shelter/WASH activities.


Generic Responsibilities (max 10)

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

  1. Adhere to NRC policies, tools, handbooks and guidelines.
  2. Assist a range of support with the implementation of the Shelter and WASH portfolio according to plan of action.
  3. Implements independently procedures and activities within own function or core competency as delegated.
  4. Responsible for organizing and delivery of tasks in line with priorities and standards.
  5. Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team.
  6. Use initiative in day-to-day problem solving in line with agreed procedures, priorities and standards for the area of work.
  7. Prepare and develop status reports as required by management.
  8. Ensure proper filing of documents.
  9. Promote and share ideas for improvement in your area of expertise.

Specific responsibilities 

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of Programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

  • Identify implementation opportunities for cash-based interventions and market-based Programmes and support staff implement quality timely Programmes.
  • Contribute to creating an enabling environment for the implementation of cash-based interventions, working with support teams in the institutionalization of cash (capacity building, guidance, and SOP development).
  • Support the design and development of all Shelter/WASH activities (including proposal development).
  • Lead the assessment of Shelter/WASH needs assessment as regularly as required and advise accordingly.
  • Monitor quality of Shelter & WASH work progress in West Nile as per the agreed proposal and budget.
  • Work with the Programme support team, in particular the Logistics and Finance team on Market assessments.
  • Supervise and monitor construction of Shelter & WASH facilities in accordance to approved work plan, budgets, technical specifications and/or terms of reference (ToR), in coordination with sanitation/hygiene team.
  • Ensuring that all planning processes and bill of quantities are in line with budget planning, budgetary constraints and in accordance with donor requirements.
  • Support and supervise the work of Shelter/WASH officers and other staff, and Contractors implementing various sanitation and hygiene promotion activities.
  • Work with other team members, to contribute to the design, dissemination and monitoring of field related activities;
  • Work closely with monitoring and evaluation team and ensure the M&E element of in beaded into Shelter/WASH work and implementation plan.
  • Apply NRC’s minimum requirements on accountability to refugees in the implementation of Shelter/WASH and community engagement activities.
  • Supervise Shelter/WASH activities in line with relevant standards, codes of conduct, and humanitarian principles.
  • Sensitize the staff on environmental issues and the mitigating measures, so that NRC’s operations meet the minimum standards as set up by the Ministry of Water and Environment and NEMA.
  • Ensure that the Programme take gender, protection issues fully into account. Ensure safe programming approach is undertaken at all stages of Programme implementation.
  • Attend Shelter/WASH coordination meeting at Zonal, and district level as would be required. 

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • Education 
  • Protection 
  • ICLA
  • LFS.


  1. Competencies 

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories: 

1. Professional competencies 

These are skills, knowledge and experience that are important for effective performance. 

Generic professional competencies: 

  • Experience from working as Wash Officer or related position in the same field in a       humanitarian/recovery context.
  • Minimum of three years working experience in the field of Shelter and WASH
  • Ability to develop, read and interpret structural plans, drawing and BOQ’s
  • Knowledge and experience within a relevant administration, craft or technical field and ideally a relevant vocational qualification
  • Previous experience from working in complex and volatile contexts.
  • Documented results related to the position’s responsibilities.
  • Knowledge of English 

Education/Context/ Specific skills, knowledge, and experience: 

  • Shelter and/or WASH background training in the technical field like B. Civil Engineering, B. Vocational Studies & Technological Studies with Education, B. Of Construction Management.
  • Proven practical experience in the planning and execution of Shelter/WASH Projects.
  • Experience in a humanitarian (emergency) and development of Shelter/WASH Programme preferably with an INGO.
  • Experience in budget monitoring and budget control.
  • Proven ability to use MS Office software (especially Word and Excel) is essential.
  • Ability to utilize ArchiCAD, AutoCAD and epanet softwares
  • Knowledge of local language of West Nile Uganda is highly desirable. 

Personal qualities

  • Ability to initiate, develop, plan and implement an integrated Programme Problem solving and analysis often involves difficult decision-making based on scenarios and unknown variables.
  • Excellent communication (spoken and written) skills, including the ability to explain and present technical information.
  • Ability to work independently in a result oriented multi-tasking and multi-cultural environment and manage conflicting priorities.

2. Behavioural competencies (max 6)

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 Behavioural competencies, and the following are essential for this position:

  • Handling insecure environment
  • Planning and delivering results
  • Empowering and building trust
  • Communicating with impact and respect
  1. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: 

•            The Job Description.

•            The Work and Development Plan/online for G3 – above.

•            The Mid-term/End-of-trial Period Performance Review Template.

•            The End-term Performance Review Template/goals and performance mgt system.

•            The NRC Competency Framework.

Application Procedure/Disclaimer

  • Application is online only; Qualified Uganda Nationals only.
  • submit application, detailed curriculum vitae and academic documents as a single PDF document by 9th April 2023
  • Only shortlisted candidates will be contacted, and CVs will be reviewed on a rolling basis;
  • NRC does not at any stage of the recruitment process request candidates to make payments of any kind. Further, NRC has not retained any agent to conduct recruitments on behalf of the organization.
  • NRC is an Equal Opportunity Employer.


The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.





IHE Delft MSc in Water and Sustainable Development