See job eligibility requirements: Director of Wales

Ofwat (Water Services Regulation Authority)

Birmingham, UK 🇬🇧

Cardiff, UK 🇬🇧

London, UK 🇬🇧


Birmingham, West Midlands, B5 4UA : Cardiff, Wales, CF24 0TP : London, WC1B 3HF

About the job


Ofwat (the Water Services Regulation Authority) is the economic regulator of the water and wastewater sector in England and Wales. Our role is to help it build trust and confidence with customers, the environment and wider society. Ofwat has an ambitious new strategy and as a regulator we are setting ourselves up to achieve and equal the ambition of this new strategy. It matters to us that things on the ground really change so that our impact on customers, the environment and the future of water is tangible and meaningful.

Our work is high-profile and fast-moving, within a dynamic and agile environment. The work that you’ll be involved in every day will be about helping us to deliver our strategy, helping to us to be the regulator we want to be and helping the sector to deliver outcomes that matter to customers and society. Our strategy sets out the role Ofwat will play. We will adapt, be confident, act with purpose and integrity and continuously improve so that we make the greatest contribution possible to improving life through water.

Job description

This is an exciting opportunity to join Ofwat (the Water Services Regulation Authority) in a newly created role lead our office in Wales and take a leading role in delivery of the 2024 price review in Wales. In this role you will build trust and confidence with customers, stakeholders, and wider society, and will drive delivery of our regulatory process in Wales. Our ambitious new strategy sets out the role Ofwat will play. We will adapt, be confident, act with purpose and integrity and continuously improve so that we make the greatest contribution possible to improving life through water.

The specific circumstances in Wales are important to us. Welsh legislation, such as the Well-being of Future Generations (Wales) Act 2015 and the Environment (Wales) Act 2016 set out a clear framework for the development of policy and regulation in Wales, and the way we regulate must reflect this. We are considering how our five yearly price review process can best reflect the policy framework and environmental, economic, and social context in Wales.

We are looking for an exceptional individual who can lead delivery of Ofwat’s approach to regulation in Wales. You will be comfortable working autonomously while driving work and projects forward with determination, and collaborating with colleagues across Ofwat and our partner organisations.

Based in Wales, you will be responsible for working across Ofwat, taking a strategic approach to developing Ofwat policy internally and externally. You will work closely with stakeholders to ensure our regulation appropriately reflects Welsh legislation and policy.

You will work with colleagues across Ofwat, ensuring there is a cohesive policy dialogue between programmes in relation to policy and circumstances in Wales. You will represent Ofwat to key stakeholders in Wales and build and maintain enduring relationships with the Welsh Government, Natural Resources Wales, the Drinking Water Inspectorate, environmental NGOs, consumer organisations, and other stakeholders.

You will be comfortable representing Ofwat and communicating Ofwat policy to senior stakeholders including government officials, ministers other regulators, and company CEOs. You will provide advice make decisions to ensure Ofwat understands and can incorporate the Welsh policy context into its work.

You will form part of Ofwat’s leadership team. You will be expected to have excellent judgement and to exercise it across complex issues responsibly in line with our strategy and ways of working.

You will likely be an established and deeply experienced regulatory or policy professional with an in-depth knowledge of regulatory, environmental, and Welsh government policy issues. But regardless of your professional experience, a range of skills will be needed – from policy development and systems thinking, to project management and stakeholder relations. Excellent communication skills, and an ability to work effectively across organisational boundaries and challenge the status quo, is essential.

Welsh language requirements
Oral and written Welsh language skills would be desirable but are not essential. The post holder will be encouraged and supported to learn, develop, and use their Welsh language skills in the workplace.


Key deliverables

•To engage, collaborate and build effective relationships and partnerships with key stakeholders, building support and a positive reputation for Ofwat in Wales.

•In particular, to build, maintain and manage relationships between Ofwat and its stakeholders in Wales, in line with Ofwat’s statutory duties and in pursuit of its strategic goals, and reflecting emerging policy priorities and environmental issues in Wales.

•To scan the horizon for relevant policy and economic developments in Wales, highlighting issues of strategic importance for Ofwat as appropriate.

•To deliver appropriate scrutiny and assessment of company plans and performance, in liaison with government and other stakeholders and with colleagues across Ofwat.

•To deliver key elements of the PR24 Price Review in Wales, potentially including collaborative approaches to developing Welsh companies’ plans in a long term context and to customer research for the price review.

•To work closely with the Senior Director Strategy, Finance and Infrastructure, the Senior Director Company Performance and Price Review, the Chief Executive, and the Chair, to maximise the value of their input into Ofwat’s engagement with stakeholders in Wales.

•To work closely with the Director Government Engagement on delivery of cross cutting government policy issues of importance to Ofwat, including development of the Welsh Government’s Strategic Policy Statement.

•In project work, to take responsibility for strategic direction, delivery, and value for money, and to work in line with Ofwat’s best practice and programme and project management.

•To act as a manager and leader within Ofwat, role modelling, and encouraging others to display, Ofwat’s preferred ways of working, behaviours, and values.

•Working closely with Welsh Government and others, set stretching and credible long term challenges for the sector.

•To inform development of sound economic regulation in Wales based on thorough assessment of the economic, environmental, and social factors, and consistency with broader Ofwat regulatory practice.

•To provide clear communications, tailored to suit the needs of the audience, in a strategic, influential, succinct, and persuasive manner.

•There may also be scope to lead a further, cross-cutting work stream covering England and Wales to deliver policy changes and give the post holder a wider perspective of the work of the whole organisation.

Essential Qualifications
• Degree level qualification or equivalent relevant experience.

Essential Knowledge & Experience
• Able to demonstrate excellent leadership skills; bringing people from a range of disciplines together to achieve a common aim.

• Able to demonstrate building effective working relationships with a wide range of people at all levels.

• Successful track record of influencing and negotiating with senior stakeholders in central government or similar institutions.

• Direct experience of developing utility regulation policy and delivering price reviews or similar regulatory processes.

• Proven successful leadership in a policy analysis and policy delivery environment.

• Experience of leading strategic policy development, design, and implementation.

• Experience in fostering and influencing/ challenging mutually beneficial relationships with stakeholders and balancing the competing
interests of a number of stakeholders in a political environment, ideally in a Welsh context.

• Experience of working flexibly and collaboratively with multi-disciplinary teams to bring policy expertise and solutions to problems and
deliver joined up strategic thinking, including with external organisations.

• Experience leading and managing a programme of analysis and evidence gathering to support robust decision making and influencing on
a wide range of technical and economic/commercial policy issues.

• Experience of delivering large and complex projects from end to end through other managers, involving several organisations, interfaces,
and suppliers.

• Understanding the relevance and the impact of best practice in policy development and being able to apply this.

• Knowledge of the Welsh political environment – political context, policy drivers, environmental policy, and industrial policy.

• Detailed knowledge of price reviews and economic regulation.

Desirable Qualifications & Skills
• Welsh language skills

Desirable Knowledge & Experience
• In-depth experience of regulated utility policy in Wales
• Oral and written Welsh language skills.
• In-depth knowledge of policy development process in central and devolved governments and regulatory environments.
• Understanding the relevance and the impact of economic regulation from a regulated industry and regulatory body perspective and being
able to apply this.


We’ll assess you against these behaviours during the selection process:

  • Leadership
  • Communicating and Influencing
  • Working Together
  • Delivering at Pace


Annual leave
On appointment the post holder will be entitled to 25 days annual leave plus 10½ days’ public and privilege holidays a year. Annual leave entitlement will be increased by one day for each year of continuous employment with Ofwat, up to a maximum leave allowance of 30 days.

Ofwat benefits
We also offer a range of additional benefits. These include:
– fantastic civil service pension
– access to our package of benefits via our ‘Edenred’ scheme. This is a voluntary benefits scheme where staff have access to exclusive discounts on a range of goods and services such as retail outlets, theatre tickets, holidays, insurance and gym membership;
– cycle-to-work scheme;
– season ticket loan for travel between home and office;
– flexible working arrangements;
– fees paid for membership of relevant professional bodies;
– regular professional development.
– health and wellbeing initiatives; and
– free eye tests and contribution towards lenses/spectacles for VDU users, if appropriate
– learning and development tailored to your role
– an environment with flexible working options
– a culture encouraging inclusion and diversity

Things you need to know


Successful candidates must pass a disclosure and barring security check.People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.Applications should be made on the civil service jobs website prior to the closing deadline.

If you are unable to make an electronic application, you may submit your application on paper. Please contact us to find out how at [email protected]

Please note that during the Covid-19 pandemic interviews will be conducted via video conferencing software such as BlueJeans, Skype or Microsoft Teams.

It is expected that the interview process for this vacancy will include a short presentation and/or assessment as detailed in the attached candidate pack.

Further details will be provided to shortlisted candidates upon invitation to interview. It may be necessary for a second stage interview, which will be communicated to the successful candidates, if required.

If you have any queries about any aspect of this role, selection process, or you require any reasonable adjustments please email [email protected]

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :
Name : Ofwat Recruitment Team
Email : [email protected]
Recruitment team :
Email : [email protected]


Candidate Info Pack – Director Of Wales – BC563 Opens in new window(pdf, 148kB)