Local recruitment: Professional Administrative Analyst (Water Affordability & Assistance Program) via Indeed

Great Lakes Water Authority

Detroit, MI, USA 🇺🇸

Full Job Description

Professional Administrative Analyst – Water Affordability & Assistance Program

735 Randolph Street, Detroit, MI 48226, USA Req #151

Tuesday, July 13, 2021

One Water, One Team

When you work at Great Lakes Water Authority, you help make a difference in the environment and in your local community.
“One water, one team” is more than just a phrase, it’s a way of doing business. Here, you don’t work for GLWA, you work with GLWA. We are racing toward a shared goal to become the region’s most-trusted, high-quality water and wastewater resource.


The Professional Administrative Analyst is an experienced professional who performs complex and technical administrative work in one or more Great Lakes Water Authority areas.

Affordability & Assistance Program Professional Administrative Analyst (PAA) Summary (PAA Specialty Designation): Performs tasks to support the objectives of the Affordability & Assistance Program Group that span across four key themes: Affordability and Assistance Program Policy, Affordability Internal Resource, and Hub Utility Resource, and Water Residential Assistance Program Administration (WRAP). In particular, the focus of the Affordability and Assistance Program will be the administration of the Water Residential Assistance Program including partnership relations, marketing, budget, and performance management to ensure program success and inform stakeholders. Reports to the Affordability and Assistance Manager.


Perform technical and administrative tasks related to the assigned group operations. Initiate actions for the settlement of problems falling outside of routine procedures. Conduct research and investigations, compile data, prepare comprehensive statistical and narrative reports. Review and evaluate the accuracy, completeness, and quality of data. Provide information to internal and external customers. Advice on standard requirements, policies, procedures, and best practices. Investigate user concerns and complaints to determine gaps inefficiency of system use. Proficiency in the use of Microsoft Office Suite. Follow security and safety policies and procedures in carrying out work duties. Provides on-the-job training. Specific tasks include the following:

WRAP Program Administration:

  • Administer contract with Third-Party Program Administrators (TPPAs)
  • Serve as liaison to member partner communities on WRAP matters
  • Work with internal GLWA teams and TPPAs to develop messaging and presentation materials
  • Develop annual WRAP allocation budget for each county, based on adopted GLWA WRAP funding budget
  • Review monthly TPPAs cash flow report to determine the next funding transfer to TPPAs. Work with Treasury/FR&A teams to create a transfer
  • Develop annual reallocation plan for uncommitted WRAP funds with TPPAs and GLWA internal stakeholders
  • Coordinate regular meetings with GLWA and DSWD stakeholders to review program operations and performance
  • Identify potential program improvements and develop proposals for program changes for Board approval.
  • Work with TPPAs on implementation of Board-approved program changes
  • Serve as to point of contact at GLWA for all Community Action Agencies (CAAs) communications
  • Provide WRAP updates and education to member partner communities (boards and councils) as requested
  • Conduct outreach to nonparticipating member partner communities in conjunction with CAAs
  • Evaluate TPPA and CAA’s performance relative to established performance measures and identify issues as they arise.
  • Lead regular meetings with CAAs to address program issues
  • Receive and consolidate CAAs monthly reporting data for presentation to the Audit Committee/Board
  • Develop and track new program metrics for Audit Committee/Board presentations
  • Support the Affordability and Assistance Manager related to Program Policy, Affordability Internal Resource, and Hub Utility Resource related activities
  • Become familiar with federal, state, and local proposed legislation and its potential impact on affordability and assistance programs;
  • Support opportunities for GLWA to advocate for utility affordability and conservation policies at the federal, state, or local levels.
  • Support GLWA’s advocacy efforts by coordinating interactions with local and state policymakers on utility affordability and conservation issues.
  • Support network with community service agencies, foundations, grantmakers, and other resources to leverage increase in WRAP funding beyond member partner revenues
  • Support and coordinate internal communications and training with internal GLWA team members


Develop and prepare high-quality and well-written communications materials. Direct or work as a team member on activities and projects. Provide functional advice and support for business system users. Recommend improvements in organizational structure, operations, budgetary procedures, business system developments, extensions, and modifications. Devise new records, systems, or applications for information management systems and implement approved systems or methods. Coordinate and manage tests of systems, changes, and upgrades. Collaborate with other groups across the organization. Perform related work duties as assigned.


The Professional Administrative Analyst may be required to perform team coordination activities within the functional group.


  • Assigned group’s operations and/or expertise area
  • Business technology, data management systems, and applications
  • Organization-wide reporting tools
  • Organizational mission, processes, policies, and procedures


  • Prepare formal and informal statements and exhibits
  • Generate reports and presentations
  • Independently analyze data to make recommendations for resolution
  • Make recommendations to business processes
  • Conduct presentations on specified topics
  • Analyze the requirements of business systems and processes
  • Use advanced technology


  • Diplomatically consider all of the views related to program objectives and stakeholder interests
  • Demonstrate empathy in carrying out affordability and assistance program objectives
  • Work effectively with minimal supervision
  • Complete specialized, technical assignments
  • Understand and follow verbal and written instructions
  • Demonstrate proficiency in written communication
  • Establish and maintain effective working relationships with others
  • Communicate effectively and frequently with team members and other groups across the organization
  • Effectively utilize appropriate security and safety equipment and procedures
  • Maintain regular and reliable attendance
  • Develop proficiency in group-specific operations and software
  • Direct team activities or work as a team member

REQUIRED EDUCATION AND EXPERIENCE (position requirements at entry):

  • Bachelor’s degree in English, Marketing, Human Services, Public Administration, or related field required. Masters in a related field is preferred
  • Minimum 5-8 years experience in human service program delivery, including both government and nonprofit experience
  • Knowledge of grant application process
  • PC/Computer literacy with working knowledge of Microsoft Office
  • Valid Michigan Driver’s license with an acceptable driving record as required by GLWA
  • Awareness of and sensitivity to the needs of residents in financial stress facing water shut-off for nonpayment of services and/or in demonstrated financial need


Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

This position requires the ability to remain sedentary and requires extensive computer use and extended time seated in meetings.

Environmental Working Requirements:

Work may be performed in the plant or office environment. Work may be performed near excessive noise and moving objects/vehicles.
We are all strategic partners on the path to becoming a Utility of the Future, and GLWA prioritizes the selection of highly talented, well-qualified individuals to help us get there.
We are dedicated to expertly delivering the nation’s best water and wastewater services to southeast Michigan. We offer competitive pay and the starting wage or salary, if hired, is variable. Factors such as your proven hard and soft skills, your level of education, history in the sector or industry, and meaningful work experience will all be evaluated.

We also offer an opportunity for advancement, on the job training, ongoing professional development, tuition assistance and a career in a sector that safeguards public health, supports and strengthen communities, and protects the environment.
We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Other details

  • Job Family: Professional Administrative Analyst
  • Job Function: Staff Functions
  • Pay Type: Salary