Information Management Specialist (WASH)

United Nations Children's Fund (UNICEF)


UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

UNICEF promotes the rights and wellbeing of every child, in everything we do. Together with our partners, we work in 190 countries and territories to translate that commitment into practical action, focusing special effort on reaching the most vulnerable and excluded children, to the benefit of all children, everywhere.

The Global WASH Cluster (GWC) was formed in 2006, building upon the success of an existing Water, Sanitation and Hygiene (WASH) humanitarian sector working group. As part of the UN Inter-Agency Standing Committee (IASC) Cluster System, the GWC has the primary mandate of “strengthening system-wide preparedness and coordination of technical capacity to respond predictably to humanitarian emergencies and provide clear leadership and accountability in the main areas of humanitarian response”. The GWC supports the 6+1 core functions, which guide cluster coordination at country level to support National Humanitarian WASH Coordination Platforms (NHWCPs), as outlined in the IASC Cluster Coordination Reference Module.1

The GWC is led by UNICEF as the Cluster Lead Agency (CLA) and is a partnership of 85 organizations, 52 full members and 33 associate members, working in the humanitarian WASH sector across international organizations, United Nations agencies, international non-governmental organizations, academic institutes and donors. UNICEF and the GWC partners have designated the Cluster Advocacy and Support Team (CAST) to manage GWC in close collaboration with a Strategic Advisory Group (SAG). The GWC also constitutes of a Field Support Team (FST), that provides deployable and remote support to national coordination platforms, and Technical Working Groups (TWiGs), that provide technical leadership in key thematic areas, such as Hygiene, Fecal Sludge Management, Cash and Markets, Quality Assurance and Accountability and Operational Research.

The GWC’s vision is that increased coordination and response quality and capacity of national WASH coordination platforms will result in the improved relevance, quality, coverage and effectiveness of WASH assistance provided to people affected by emergencies. The GWC is committed to (1) supporting agencies providing WASH services to those affected by emergencies, (2) ensuring the quality and coherence of the assistance, and (3) ensuring that the assistance is provided in a manner that is equitable, culturally acceptable and protects the dignity of the populations affected by crises.

For every child, Hope

How can you make a difference?

The individual contractor will report to the Global WASH Cluster Coordinator in EMOPS at UNICEF Geneva. The main purpose of this individual contractor is to support the GWC in effectively managing the global operational support to National WASH Clusters Platforms and strengthening the country-level Cluster Information Management to ensure the efficiency and effectiveness of the humanitarian response.

Provide reliable & predictable Information Management operational support to National WASH Clusters Platforms

  • Coordinate with the Country offices, Regional offices, and Field Support Team (FST) to identify the IM support requirements.
  • Provide remote Information management support to the National Humanitarian WASH Cluster Platforms.
  • Ensure systems and mechanisms to manage the Remote Support & Helpdesk, contact list, and capacity mapping.
  • Monitor the humanitarian aid contributions and provide the required analysis to support the GWC Advocacy, and donor reporting.
  • Input to FST/GWC reports particularly on operational support activities (others)
  • Hosting or supporting online events as necessary
  • Briefing for new IM staff in national coordination positions

Support the Global WASH Cluster in managing the Field Support Team (FST) members in deployment & remote support

  • Coordinate with CAST and FST Manager to allocate deployments (Remote support/Helpdesk) activities.
  • Facilitate the deployment of FST Information Management Officers and continually provide support in pre/during/post-deployment.
  • Manage the Centralized FST management platform (FST Auto report online System)
  • Monitor the FST deployment by providing quarterly & annual dashboards.
  • Oversee and ensure global online IM operational support activities and support coordination and assessment online operational support.

Ensure the management and operation of Global WASH Cluster IM Systems & Global Projects

  • Manage all GWC Websites & systems including (GWC website, TWIGs, GWC Resource Center, Coordination Took Kit (CTK) and FST Auto-report online system).
  • Provide web analytics for websites.
  • Support the development of WASH Cluster IM training.
  • Act as liaison between the Global WASH Cluster and the overall GCCU IM efforts.

To qualify as an advocate for every child you will have…

  • University degree, preferably at an advanced level, in a subject area relevant to humanitarian, development, international relations, or related field to the WASH and/or public health sector.
  • A minimum of 5 years of relevant experience.
  • Information Management experience (included Cluster or sector coordination) is required.
  • WASH background and/or experience in the field is a strong asset.
  • Excellent knowledge of mapping applications such as ArcGIS, QGIS.
  • Proficient in a range of IT software packages including Microsoft Office Suite, PowerBi, Tablaue, web content management systems (e.g. Drupal).
  • Strong analytical skills and a keen interest and motivation for inter-agency coordination.
  • Demonstrated understanding of needs identification, programming, and monitoring.
  • Flexibility, diplomacy, leadership, cultural sensitivity and team-spirit are considered essential personal features.
  • Fluency in oral and written English is essential.
  • Knowledge of another official UN language is considered as an asset.

Conditions of contract

  • Duration: The contract is expected to be for 4 months, between July 2021 and November 2021 (84 days).
  • Duty Station: The individual contractor will be home-based. 
  • Payment: The individual contractor will be paid monthly based on satisfactory and timely delivery of outputs. 
  • Travel: No travel foresee on this contract.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

View our competency framework at

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

To apply: 

Interested candidates are invited to submit: 

  1. Letter of interest, including your approach to the assignment and proposed fees (monthly) to undertake the above TOR. Please note that applications without a proposed fee will not be accepted.
  2. A CV with three most recent references. Alternatively, if a candidate profile in the UNICEF Talent Management System is available, you may download it and submit it as part of application.


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.