WHO WE ARE
Supported by more than 3,000 employees in nearly 100 locations across the United States, we provide a full continuum of engineering and consulting services, including design, planning, architectural, environmental, construction and program management. Our clients include U.S. federal, state and municipal governments, foreign allied governments, and a wide range of commercial clients. Michael Baker is committed to delivering a standard of excellence that fosters a culture of innovation, collaboration and technological advancement to help solve our clients’ complex challenges.
Michael Baker International’s Water Group provides innovative consulting, planning and engineering solutions for the entire spectrum of the water cycle. We have proven experience in providing a full range of professional services from scientific and technical analysis, concept through design, and construction support services. Protection and management of water resources starts at the watershed level and follows the movement of water through urban and agricultural areas, streams, lakes and reservoirs, water distribution systems, wastewater collection systems, and water/wastewater treatment plants.
You will help support the Federal Emergency Management Agency (FEMA) under FEMAs Risk Mapping, Assessment and Planning (MAP) Customer and Data Services (CDS) contract. The candidate, as a member of the FEMA Map Information eXchange (FMIX) contact center, assists Agency stakeholders by answering questions received by telephone, email, and chat about the flood hazard mapping program.
This position requires computer proficiency, interpersonal skills, strong sense of customer service, strong verbal and written communication skills, and the ability to speak clearly on the telephone. The preferred candidate also must demonstrate the ability to read, use, and interpret Flood Insurance Rate Maps (FIRMs) and is familiar with GIS mapping software and terminology. The individual must be able to prioritize their work and enter data accurately, while in a fast-paced environment. The ideal candidate will have strong analytic and people skills, be a strong team player, and pay great attention to detail.
Aligned with the Agency our staff represents, we foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce.
Possess a Bachelor’s Degree in Geography, Geology, Environmental Science or other earth science-related degree
Have 0-3 years of experience
Must be a US Citizen and be able to obtain a Public Trust Clearance.
Certified Floodplain Management (CFM) experience and Spanish language preferred.
WHO WE ARE