Communications and Outreach Advisor (Water Innovation Technology)

Mercy Corps

Amman, , JO

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. 
Now, and for the future.

Program / Department Summary

In Jordan, Mercy Corps has been actively working since 2002 to implement a variety of programs funded by US and European governments and private donors.  Starting in 2006, Mercy Corps has implemented the successful $30M USD Community-Based Initiative for Water Demand Management (CBIWDM) Program, which worked with 175 community-based organizations nationwide to promote water demand management and energy-saving technologies.  In 2016, Mercy Corps seeks to start a new, multi-year Water Innovation Technologies (WIT) program to build on the lessons-learned from nine years of strong community development work in water resource management.  

The Water Innovations Technology (WIT) project is a 5-year $35 million USAID -funded program designed to catalyze water conservation in Jordan. Jordan is the fifth most water poor country on earth and urgent action is required to make better use of existing water resources due to economic, population, and climate pressures. The WIT will contribute to the overall objective of conserving water in Jordan, through the adoption and proven water-saving technologies and techniques, by achieving three integrated outcomes: 1) Water conserving technologies and behavior changes are adopted at the agricultural, community and household levels; 2) Access to financing for adoption of water conservation technology is improved; and 3) Institutions strengthened to support water saving technologies. WIT has committed to a market-based approach with the end goal of promoting sustainable and scaled adoption of technologies and greater conservation of water.

General Position Summary

The Communication and Outreach Manager is a critical position for WIT and will be championing the communications and outreach strategy for the entire program. S/he will lead the development of the overall advocacy and communication strategy for WIT, including social and behavior change efforts, and will be responsible for strategy implementation. This position is also responsible for leading the development all advocacy and communication materials under WIT. S/he will assist with reporting and outreach to external stakeholders, including USAID. S/he will be responsible for reviewing and finalizing reports, communication and other external materials prior to dissemination and/or submission through close collaborate with technical and administrative staff prior to submission to the Chief of Party. S/he will also support the production of all communications and public awareness pieces including those released in conjunction with Mercy Corps HQ communications team. S/he will document and disseminate key findings from program studies and evaluations in accessible forms that can influence program design and donor and policy makers’ prioritie. S/he will work closely with the Monitoring, Evaluation and Learning team to monitor the impact of public awareness/communications activities and make adjustments as necessary to increase impact.

Essential Job Responsibilities


  • Lead the development of the WIT Communications Strategy in coordination with the COP, DCOP, Team Leaders and other relevant staff
  • Develop the WIT Branding and Marking Plan in accordance with USAID rules and regulations and ensure that all activities are in-line with the provisions laid out in the plan
  • Work closely with the Social and Behavior Change Advisor to develop impactful and effective behavior change communication materials


  • Develop communications strategies, including digital strategy, and social marketing and outreach plan.
  • Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate.
  • Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
  • Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.


  • Supervise, hire and orient new team members within the communications department as necessary.
  • Provide WIT team members with information, tools and other resources to improve performance and reach objectives.


  • Develop program reporting templates that facilitate the acquisition and aggregation of information in programs and coordinate with a variety of internal stakeholders to finalize reports for donors, partners, and government on program progress, ensuring all reporting is timely, of excellent quality and is in compliance with all donor/organizational communications initiatives
  • Support the program team by responding to information requests, drafting success stories, and monitoring and reporting on the impact of the various response programs.
  • Ensure quality of program writing, including program activity plans, reports and informal updates
  • Support development of strategy and/or positioning papers for internal and external stakeholders and facilitate information sharing among internal and appropriate external audiences.
  • Document and disseminate key findings from program studies and evaluations in accessible forms that can influence program design and donor and policy makers’ priorities
  • Work with the Chief of Party and other key personnel to strengthen linkages with other actors to enhance organizational learning which directly impacts staff performance and productivity


  • As part of Mercy Corps’ agency-wide Organizational Learning Initiative, all team members are responsible for spending 5% of their work time in formal and/or non-formal professional learning that benefits Mercy Corps as well as themselves


  • Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.


  • Ensure compliance with donor and Mercy Corps regulations mainly on Marking and branding.
  • Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.


  • Communicate effectively to ensure overall project targets and donor obligations are met.


  • Ensure compliance with security procedures and policies as determined by country leadership.
Supervisory Responsibility

Social & Behavior Change advisor, communications officer


Reports Directly to: ​ Chief of Party COP / DCOP

Works Directly with: ​ Mercy Corps WIT team, including international and national partners

Knowledge and Experience
  • Master’s degree in communications, international development, management or related field
  • At least 15 years of experience in communication, information dissemination, outreach and reporting in an international development context
  • Experience working on donor funded grants, with special attention to reporting and branding/marking requirements
  • Demonstrated effectiveness communicating program objectives to a wide audience required; ability to represent Mercy Corps to international donors, government officials, local groups and community members is essential
  • Familiarity with social and behavior change (SBC) or behavior change communication (BCC), community outreach, social marketing or similar
  • Outstanding writing skills with proven capacity to produce high-quality briefs, reports and other communication pieces for internal and external stakeholders
  • Demonstrated expertise in dissemination of information through print, web and email
  • Ability to work independently and take initiative
  • Strong communication, interpersonal, and organizational skills
  • Good computer skills including and proficiency with Microsoft Office
  • Native English speaker required; knowledge of Arabic beneficial
Success Factors

Intensive experience in professional report writing and working with previous USAID projects in similar roles

Living Conditions / Environmental Conditions

This position is based in Amman, Jordan which is an accompanied post. Jordan is middle income country with excellent education, medical, and other facilities in the capital Amman. Jordan is a very safe country with excellent communications, transportation, and housing infrastructure. Although neighboring countries continue to experience political unrest, Jordan has been a stable monarchy for over 30 years and the destination preference for many people from the Middle East to relax or gain access to available services. In recent months’ events unfolding in Syria and Iraq have increased local concerns over the continued stability of Jordan but to date there have been no incidents.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times and in all in-country venues