Director of Monitoring, Evaluation, Resolution and Learning (MERL)

The Water Project

Concord, NH, United States 🇺🇸

The Water Project’s Monitoring, Evaluation, Resolution and Learning organizational work measures whether or not we are truly implementing our values of functionality, uptime, reliability, and geographical saturation. For us, reliability is a covenantal commitment to those experiencing immense challenges connected to the global water crisis. The Monitoring, Evaluation, Resolution and Learning department provides The Water Project with tools to build trust among partners, communities, and donors.

The Director of Monitoring, Evaluation, Resolution and Learning works with information at the heart of our relationships among The Water Project US based staff, The Water Project Partners, our developing regional offices, and our contributing donors.

Key Responsibilities

  • Co-create and oversee all aspects of data collection, analysis, and assessment.

  • Co-coordinate a Western Kenya Regional Service and Quality Control Hub alongside the regional director and the Director of Global Programs.

  • Improve and implement a fully-functioning monitoring and resolution system that is accessible to organizational partners, ensures a high standard of transparency, and enhances trust among all parties involved. The primary questions that inform these systems should remain intimately connected to the experience and expertise of those in local field contexts and will as much as possible be customized to the work of particular partners.

  • Work closely with the Program Team to develop monitoring questions, integrate more efficient monitoring methods, and ensure accuracy of data, all in alignment with The Water Project’s program values.

  • Provide efficient access to all monitoring, evaluation, resolution, and learning data for internal TWP use and for use of partners.

  • Periodic international travel to The Water Project program areas.

  • Exhibit effective communication skills, both written and oral.

Who You Are

You Love Working with Data

You thrive in filtering large amounts of data, assessing the salient features that align with core organizational values and the highest standards in the sector, and envision creative trajectories for our growing organization. You are captivated with details and you love that you can’t spell “excellent” without excel- you are an expert. In addition, you are comfortable working with multiple platforms of technology and information.

You’ve Done This Before

You have a Bachelor’s degree (required) or higher (preferred) in a relevant field and at least 5 years of experience working with data collection and management in M&E, preferably in international development, preferably in the water sector. Perhaps you have experience leading monitoring and evaluation department, or perhaps you have experience in the field and are ready to manage a dynamic MERL department.

You’re Organized

You’ll raise our standards by improving how we collect, filter, organize, and assess the vast amount of information connected to our projects. Your organization allows you quick access to the resources you have at your disposal and an understanding of the gaps that need to be filled. You’ll ensure things are secure and scalable. You’ll help us grow and be confident we can handle that growth.

You Communicate

This is a team. We excel by collaborating. You work well in a fast-paced non-competitive environment and you are excited about filling a critical job with skills that complement and uplift others in the organization. You can communicate clearly and charitably across disciplines and across cultures. You’ll be a key player who loves to challenge ideas and to be challenged.

You’re a leader

You lead by example with a strong work ethic and pride yourself on getting things done. You have experience working with and managing an extended team. You are able to pose challenging questions and you possess the capacity to receive constructive criticism. You are willing to take risks, you are able to delegate tasks, and you have a commitment to contributing to and pursuing a shared organizational vision.

You’re a learner and a teacher

You thrive by having access to shifting methods of monitoring, evaluation, and resolution. Yet, you have a knack for filtering out trends from enduring practices that promote sustainability in line with the organizational vision. You are also able to take technical information and coach staff and partners into effective implementation.

You don’t settle for the obvious

Monitoring data says something isn’t working. Or, it indicates a water project isn’t functioning. Great, that’s the easy work. A spreadsheet can do that. Answering the “why” and “what now” is where it’s at. Monitoring without resolution, and resolution apart from scaled impact is depressing and often destructive.

You are street smart

You know the current sector trends, research, and writing. You can hold a conversation with your peers. But your head and heart isn’t just in the research or what the sector says; rather, it’s also in the middle of a small rural community where some of the strongest people you’ve ever met (who also happen to be in need of reliable water) live and are actively engaging in that same work. There’s an awareness that comes with what’s real, what really works at the community level. We ask hard questions of ourselves, and of our programs, with reality in mind. We welcome yours.

You’re Committed

We do this to see lives transform. Technology is central to how we do it. You see the critical work of monitoring, evaluation, resolution and learning as an instrument that facilitates flourishing life for individuals and communities. Numbers matter because people do. You are up to the challenge to listen to the issues, desires, and goals of partners in the field who are in closest contact with the people who have the most intimate knowledge of the issues we are trying to address. You are willing to let their goals and local knowledge shape your approach. You are interested in opportunities to travel for partner visits and for conferences in order to maintain continuity between the wisdom and experience in the field and the methods of acquisition and use of all data, information, and knowledge. You are excited to share your gifts with a team of people that embraces this conviction.