Iraq nationals: Information Management Officer (WASH)

, , IQ

Job Number: 496717 | Vacancy Link
Location: Iraq
Work Type : Temporary Appointment

If you are a NATIONAL OF IRAQ, committed, creative professional and are passionate about making a lasting difference for children, the world’s leading children’s rights organization would like to hear from you.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children’s survival, protection and development. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

Purpose of the Position 

The Information Management Officer (IMO) is a core member of the WASH Cluster team in Iraq and will be one of two IMOs specifically dedicated to improve the service delivery function of the WASH Cluster in response to the L3 Internal Displacement Crisis across Iraq and the protracted Syria Refugee Response – predominantly in the North of Iraq. The main purpose of the role is to manage the collection, analysis and sharing of information that is important for the WASH Cluster and Sector members (at national and Sub National level) to make informed (evidence based) strategic decisions.

The IMO will assist to consolidate existing reporting and information management mechanisms across the WASH Cluster emergency operations to create a basis for identifying unaddressed needs, monitoring and evaluation, as well as communications, advocacy and overall planning and strategy development. The IMO will provide timely –information management products to partners (thematic maps, data on humanitarian coverage and residual gaps etc.) to support coordination and informed decision making. 

Globally UNICEF has been designated as the lead agency for the WASH Cluster. UNICEF, as highlighted in their Core Commitments for Children in Humanitarian Action, is fully committed to interagency humanitarian reform and supports this through provision of leadership and participation in assigned clusters and sectors.

Major duties and responsibilities

Reporting to the WASH Cluster national Coordinator, the post holder is responsible for managing WASH Cluster information including:


    • Responding to the Cluster participants’ needs for information
    • Support HRP and 3RP implementation monitoring and reporting
    • Organizing and/or conducting data collection, collation, analysis and dissemination for the WASH Cluster
    • Undertaking training and capacity building for WASH Cluster members.
    • Contributing to coordination and planning meetings, and highlight gaps in humanitarian assistance
    • Contribute to the core cluster functions 

Data Collection and Management:

    • Identify IM tools available with different stakeholders, as well as advise on current WASH Cluster information gaps at national and sub-national levels and propose ways to bridge those gaps
    • Gather information from WASH Cluster members and other organisations that may be of use to WASH Cluster planning and monitoring, including WASH activities, population movement, information on affected population, population in need, actual and potential camp locations and layouts.
    • Develop and maintain databases and analytical tools as appropriate
    • Adapt existing in-country IM approaches for collecting, analysing and reporting Cluster activities and resources, and identifying information gap
    • Establish and maintain information databases that consolidate, analyse and report/disseminate information critical to decision making.
    • Support the estimation of spatial and temporal gaps, overlaps and coverage of Cluster activities and projects
    • Manage flows of information and dissemination in an appropriate way, including website management
    • Work with the OCHA and inter-clusters IMs to develop appropriate supportive strategies
    • Manage an inventory of relevant documents on the humanitarian situation.

Monitoring and reporting:

    • Maintain information on all current and potential partners, their capacities and areas of work
    • Ensure the ‘Who does, What, Where, When (4W)” matrix and AI database is up to date meets the needs of WASH partners
    • Provide IM leadership in assessments and monitoring, including joint assessments and training.
    • Support the development and analysis of needs assessment and monitoring programmes
    • Provide recommendations on level of achievement of humanitarian results as well as on tools and processes to continuously improve all aspects of information management, incl. dissemination
    • Maintain up to date inventory of baseline data, including population disaggregated by age and gender
    • Support the WASH Cluster with timely information on data/information for reporting (e.g. bi-weekly report, IDP/Refugee dashboard, HPM/UNICEF sit- reps, and HRP / IHPF and other inputs related to Child Protection Sub Cluster).
    • Collate data on humanitarian response, including feedback from the affected population

 Dissemination and Access to Information for WASH Cluster members/stakeholders:

    • Share information in an appropriate way using internet, e-mail groups, hard copies, verbal feedback at WASH Cluster coordination meetings and dissemination to affected communities
    • Provide input to prepare background materials for use in discussions and briefing sessions as and when required
    • Provide advice to WASH Cluster Coordinators on the most effective and efficient uses of available information. Prepare briefings and/or trainings as necessary to strengthen capacities.
    • Provide support to improve information and knowledge management systems in the WASH Cluster coordination by ensuring regular frequency of updates, access, standardization and sharing of information.
    • Ensure that there is effective communication, reporting, engagement and coordination between the sub national and national levels


    • Use GIS or online mapping platforms as available to produce or facilitate maps/infographics of WASH Cluster activities and needs as required

 Ensuring IM standards and capacity for continuity

    • Liaise with OCHA and other clusters to exchange and analyse relevant information and caseloads. In particular, ensure that IM standards and policies as advised by OCHA & other clusters are followed and feedback is given on appropriateness with suggestions on possible improvements
    • Bring any shortcoming in IM capacity to the attention of the WASH Cluster Coordinators 
  • Any other tasks including short term field missions as required.

WASH Cluster qualifications: Bachelor degree in a relevant field such as Social Sciences, Statistics, Information management or Information System, geo-informatics, development planning or related field Understands.

Understanding of WASH technical issues sufficiently well enough to be able to: engage with cluster participants; understand their cluster-specific information management needs.

Formal training in cluster information management an advantage.

Work Experience: At least two years of progressively relevant work experience preferably in emergency response, cluster procedures and IM products. Experience with WASH responses and the WASH Cluster is preferred. Familiarity with the ongoing humanitarian and Refugee response in Iraq and mandate and procedures of humanitarian partners is an advantage.

Technical / Managerial knowledge and skills:

  • Expertise in data storage and file management
  • Excellent knowledge of MS Excel or MS Access (e.g. pivot tables and functions);
  • Proven technical expertise for managing data capture and storage, for analysing diverse datasets, and presenting information in understandable tables, charts, graphs and reports for various individuals and groups;
  • Excellent written and oral presentation skills
  • Ability to process and analyse complex information.
  • Excellent knowledge and skills on conducting surveys, monitoring and evaluation
  • Knowledge of establishing and managing basic websites (e.g. UNOCHA’s Humanitarian Response platform);
  • Proven expertise in designing, adapting and using IM tools and proven skills in using GIS and map-making packages, and in web design and software development are an asset.
  • Ability to work closely with the teams in a multi-cultural environment.
  • Strong negotiation and interpersonal skills

Language: Fluency in English (verbal and written) and local working language of the specific duty station is required

Core Values:

    • Commitment
    • Diversity and inclusion
    • Integrity

Core Competencies


  • Drive for Result
  • Working with People

Functional Competencies:

    • Analysing
    • Applying Technical Expertise
    • Formulating Strategies and Concepts
    • Planning and Organizing
    • Learning and researching

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

Opening Date 5 Jul 2016 Arabic Standard Time
Closing Date 19 Jul 2016 Arabic Standard Time