Water.org is a U.S.-based non-profit organization working to increase access to water and sanitation by working with a variety of partners to deliver innovative programs and products. Water.org’s WaterCredit initiative leverages the existing relationships, infrastructure and expertise of financial institutions (FIs) to increase access to capital for water and sanitation services (WSS), and to educate and empower low-income households to invest in WS facilities. Water.org launched WaterCredit in 2003 to provide FIs with targeted subsidies and technical assistance so as to build their capacity to offer water and sanitation financial products to those living at the base of the economic pyramid (BOP).
WaterCredit Adoption does not offer a subsidy to the financial institutions. Water.org is currently implementing WaterCredit Adoption in Peru and India and plans to expand the offering to East Africa (Kenya and/or Uganda), SouthEast Asia (Philippines and/or Indonesia), Latin America (Mexico and possibly a multi-country regional network of micro-finance institutions) and possibly additional countries in South Asia (Pakistan and/or Bangladesh) in the next year.
WaterCredit first began in Bangladesh in 2003 and has since expanded into India, Kenya, Indonesia, the Philippines, Peru, Ethiopia, Ghana, Cambodia, Uganda, Brazil, Tanzania and Mexico..
Additional background information is available at https://water.org/about-us/our-work/watercredit/
WaterCredit Training Package
As part of the effort to expand WaterCredit via the WaterCredit Adoption offering, both in current countries of operations and to new countries, Water.org will contract with a third-party organization (Consultant) to preparing a WaterCredit Training Package. The Consultant will be responsible for the training/curriculum design, the production of training slides and materials, and the production of facilitator guides. The following document outlines the Terms of Reference (TOR) which Water.org anticipates for this assessment.
- WATERCREDIT TRAINING PACKAGE OBJECTIVES & CONTENT
The Training Package is expected to cover the following topics and include the following deliverables. The use of tables, graphics and charts to present information is strongly encouraged, as is the use of interactive components.
- Objective: To facilitate the rapid and effective uptake of the WaterCredit product offering by providing effective trainings that facilitate easy understanding, adoption and scale.
- Desired training module topics include the following. The final training module outline will be proposed by the consultant.
- The Case for WaterCredit (including local market research, demand, water/sanitation situation, evidence of WaterCredit benefits for institutions and clients) (tied to toolkit 1)
- Includes suggestions or samples of technology guides for water and sanitation and/or assessments to use to determine what water and sanitation technology clients could use.
- Includes communication with external stakeholders
- Product Development (tied to toolkit 2)
- Marketing (tied to toolkit 3)
- Communication – how staff need to communicate with clients to generate demand and sell the product (tied to toolkit 1)
- Modules tied to toolkits 4 and 5 as consultant deems most effective. May include topics such as:
- Portfolio viability analysis, and conducting a sustainability assessment of the water and sanitationportfolio.
- Staff incentive schemes
- Loan Utilization assessment
- Asset Verification of a water and sanitation asset. Possibly include a component on the technical requirements.
- A series of one-hour webinar sessions. Consultant will provide the presentation and the facilitation guide for the trainer to conduct the webinar. Content is to be proposed by consultant, but may include topics such as:
- A presentation of one specific tool in the toolkit
- Topics as proposed by the consultant that will effectively supplement and/or reinforce the in-person or online training
- Use and format: The materials are intended to be global templates that can be adapted (via changing photos/drawings, translating text to local language, changing facts as needed to other regional and country contexts. The first country where the templates will be used is Mexico, so it is acceptable to prepare the trainings for use in Mexico with a structure that allows for easy adaptation to other regions and countries. When appropriate, indicate within the template where staff need to update/change information for another country context.
- Audience: The audience will be financial institution professionals, operations managers and loan officers.
SCOPE OF WORK
Based on the provisions and details of these TOR, Water.org will contract with the Consultant to perform the following services:
- Review all existing training modules and tools provided by Water.org
- Identify and review external resources
- Prepare the deliverables identified below in Section IV.
- Make a verbal presentation to Water.org staff (by phone or in person) after submission of the final deliverables
- Undertake local language translation for Water.org, as required to fulfill these TOR
DELIVERABLES (all in English and Spanish)
- Training plan, include suggested topics and content for each module
- Series of training modules, prepared in PowerPoint. This includes:
- A training module for a 3-hour high-level buy-in training, aimed at financial institution leadership, with the objective of introducing WaterCredit and our offering to the institution and generating enthusiasm and buy-in to future participation and product development.
- A series of operational level training modules that provides the information needed to operations staff (department leaders, branch managers, loan officers) to develop, operationalize and then scale a water and sanitation loan product.
- These modules will be delivered in 3 sets of trainings.
- Each training will be 3-5 hours
- The trainings will be spaced approximately 6 months apart
- Therefore, the first set should focus on the skills necessary to adopt and implement WaterCredit
- The second set should focus on skills needed once the product has been piloted and is operational
- The third set should strengthen existing knowledge and provide staff with the skills needed to carry the product forward without further technical assistance.
- A series of ten one-hour modules appropriate for delivery via webinar that will supplement the in-person trainings and will be delivered quarterly.
- Trainer facilitation guides, prepared in Microsoft Word or similarly easy to edit software, that accompany each training module. The modules and/or guides should incorporate:
- Relevant tools provided by Water.org into the training modules.
- Custom-created additional tools as needed
- Training feedback instrument
- Tool validation/feedback instrument
- Guidelines for Water.org staff managing or conducting the implementation of trainings and toolkits regarding best practices:
- Conducting training (length, content, how to present information to maximize retention)
- Best practices for designing tools and other written materials for financial professionals to maximize use and the retention of information.
- Recommendations on how to scale training among staff members within the financial institution
- Recommendations for possible development of video and/or online training modules (including content; best practices for presentation and recommendations of online training platform options).
- A list of external resources that could provide supplementary information for each topic.
The approximate time requirements for the Training Package activities are as follows:
Initial Research, including phone interviews with Water.org financial institutions in Peru, Mexico, India, East Africa and Philippines, Review of Provided Materials and External Resources. Prepare outline of training contents (in English), both for in-person and potential online training – 2 weeks
Water.org Review of training contents outlines -1 week
Development of training modules and facilitation guide; Development of online training concept note (#7 under deliverables) – 6 weeks
Water.org Review, field test & Resubmission Requests – 3 weeks
Revisions; Additional Water.org Review & Resubmission Requests as Necessary. Translation as necessary and check of translation for accuracy – 2 weeks
Possible add-on: Development of online training modules – 4 weeks
Consultant’s Proposal Due to Water.org – January 19, 2018
Proposal Review, Consultant Interviews, Contract Negotiation – January 22nd-26th, 2018
Finalization of Agreement with Selected Consultant – January 29, 2018
Engagement Begins; Water.org provides all trainings available internally and copies of the toolkit. – January 30, 2018
Outline of training contents due to Water.org for review – February 13, 2018
Comments from Water.org Staff – February 20, 2018
First Draft Training Package Due to Water.org – April 3, 2018
Comments from Water.org Staff – April 24, 2018
Second Draft Due to Water.org – May 8, 2018
Final Comments from Water.org Staff – May 22, 2018
All Final Deliverables due to Water.org in both English and Spanish. – May 29, 2018
The complete WaterCredit Training Package process is expected to take approximately four months, between January 29th and May 29th, 2018.
A proposed budget shall be included with Consultant’s submission, and the final budget approved shall be fixed and not subject to negotiation. All amounts shall be presented in USD. Budget notes are encouraged.
MINIMUM APPLICANT QUALIFICATIONS / SKILLS
Applicants may be individuals, groups of individuals with a designated team lead, or firms. Applicants must have at a minimum the following qualifications:
- Proposed staffing plan includes at least one native or fluent English speaker as lead writer
- Expertise in the development of training content and in the development of materials to facilitate adult learning
- Demonstrated experience and familiarity with the micro-finance sector and the training and learning needs of financial practitioners
- Experience designing training materials related to water and sanitation is desired, but not required.
- Experience developing online training materials preferred, but not required.
Minimum Education Required
How To Apply
PROPOSAL SUBMISSION / CONTACT
Proposals must include at a minimum the following sections:
- Summary discussion of knowledge needs of financial professionals, particularly related to the development of a new financial product.
- Discussion of tasks to be undertaken by consultant and proposed methodology for completion
- High-level recommendations regarding module content and structure.
- Project staffing plan and staff bios
- Proposed key dates and timeline
- Firm qualifications and relevant work experience
- English writing sample
- Example of previously designed training module, facilitator guide and if relevant, online training module or platform
- Budget presented in manner equivalent to template provided above, with explanatory notes where necessary
Proposals must be signed by an official who is authorized to bind the organization. Proposals from consortia or partnerships are welcome.
Proposals from outside the United States may be considered.
Proposals should be submitted to [email protected] no later than January 19, 2018 noting “WaterCredit Training Package Consultant Proposal” in the subject line. Proposals submitted after January 19, 2018 will not be considered.
The contact persons for the WaterCredit Training Package project is:
Jessica Jacobson, Senior Manager, WaterCredit Adoption, [email protected]