Communications Manager

Water and Sanitation for the Urban Poor (WSUP)

London, United Kingdom 🇬🇧

About Water & Sanitation for the Urban Poor (WSUP)

WSUP is a not-for-profit company that helps transform cities to benefit the millions who lack access to water and sanitation. We were created in 2005 as a response to the urban explosion that has left many cities unable to provide basic services, such as access to a toilet or drinking water, to low-income communities. We work alongside local providers, enabling them to develop services, build infrastructure and attract funding so that they can reach low-income communities. To ensure that services can reach as many people as possible, and will exist over the longterm, we have a strong focus on financial viability. This means working with utilities and businesses to build services which generate revenue whilst reaching the most vulnerable urban residents, and advising regulators and governments on how to create an environment which enables businesses to succeed. We are based in the UK with offices in seven countries in sub-Saharan Africa and Asia. As the urban specialist in water and sanitation, we are committed to sharing evidence and approaches so that our innovations can enable change around the world. Since inception we have helped over 10 million people access better water and sanitation services. For more information about WSUP’s vision and approach, see


About the role

The successful candidate will manage the delivery of communications to a range of audiences, including existing and potential funders, policymakers, other major investors and non-profits working in water and sanitation. This is an exciting time to join the organisation to help us increase the impact of our marketing and communications work. Over the past year WSUP has developed new brand positioning and visual identity, and launched its new website in October 2017. This role would be perfect for someone looking to develop their all-round communications skills, with a strong focus on creating compelling content for a wide array of audiences. The successful candidate will have the experience to help WSUP communicate to new audiences, including the public, to support fund-raising activities. Occasional travel may form part of the role.


Qualifications and Experience

Evidence that applicants meet the essential criteria will be assessed by the following methods: Application (A) Interview (I) Test (T), as indicated below.


  • Experience in working in international development and communications (A)
  • Experience in working with diverse, and often geographically remote, colleagues on projects (A)
  • Experience in communicating complex ideas in engaging ways (A, I + T)
  • Experience in both institutional and public facing communications (A)  Experience of creating multi-channel communications, ensuring stories are published across different channels and outlets (A)
  • Experience of working with funders and an appreciation for funders’ needs (I)
  • Experience of commissioning, and managing, communications consultants eg. photographers / film-makers (A)
  • Experience of setting up and using basic analytics to measure website / social media impact (A) Knowledge
  • Basic knowledge of issues in international development (I)  Knowledge of cultural dimensions to working and communicating internationally (I) Skills and abilities
  • Excellent writing and editing skills (I + T)
  • Ability to build strong internal working relationships with good diplomacy skills (I)
  • Ability to meet deadlines and prioritise competing priorities (I)
  • Comfortable planning, using and assessing effectiveness of social media (I)
  • Excellent Microsoft Office skills (Word, Excel, Powerpoint, Outlook) (A)
  • Comfortable with a wide range of IT / software including WordPress, cloud-based file storage, social media scheduling tools, Google Analytics (A + I) Other
  • Comfortable working very collaboratively with colleagues based in the same office and overseas (I)
  • Commitment to the vision and aims of WSUP (I)


  • Experience of working in the not-for-profit / social impact sector (A)
  • Knowledge of urbanisation or water and sanitation in developing countries (I) knowledge, skills
  • Knowledge of the role that the private sector can play in development (A)
  • Experience of Photoshop / InDesign (A)
  • Language skills: Portuguese, French (A)


Application deadline 21 January 2018 11.59 GM. The full description can be downloaded from our website: To apply for this position, you should upload your resume and cover letter on the link above. Please note: This job is based in the UK. Applicants must have the right to work in UK at the time of application. Please do not apply if this is not the case.