Programs Manager

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844 million people – about one in nine – lack access to safe water. 2.3 billion people don’t have access to a toilet. We are working every day to change this. We are We’re here to bring water and sanitation to the world. We want to make it safe, accessible and cost-effective because we believe that water is the way to empowering a better life that we can all share in, worldwide. We are an international nonprofit organization based in Kansas City, Missouri that has positively transformed millions of lives around the world through access to safe water and sanitation. Founded by Gary White and Matt Damon, we have been pioneering market-driven financial solutions to the global water crisis for more than 25 years, giving women hope, children health and communities a future.


The Program Manager is professional position that is directly accountable for the effective and timely execution of programs within her/his assigned portfolio. This includes assisting with program design, implementation, and monitoring and evaluation with assigned partners. S/he is additionally responsible for supporting contributions to pipeline development, fundraising and donor support, and global learning.

Key responsibilities

  • Participate in strategy sessions at the country level and assist with developing country work plans. Assist with collecting and organizing information on potential partners and prioritization for making contact. Attend introductory meetings with potential partners, assist with soliciting EOIs, and assist with all related follow up. 
  • Assist with documenting and sharing programmatic learnings internally and externally through meetings, publications and participation in sector forums. Assist with reviewing learning materials and publications;
  • Assist with determining sizes of programs – number of people served, total budget, number of loans – based on available funding and commitments to donors. 
  • Assist in working with M&E team on M&E plans for initiatives (e.g. timeline for baseline/end line surveys, case studies, programmatic evaluations, metrics to be tracked, etc.). 
  • Assist with providing information to inform evaluation design, and review proposals for evaluation activities.
  • Assist with reviewing and providing input on baseline or end line reports before reports are finalized;
  • Review and approval of partner Concept Notes and/or proposals. Provide technical support to partners as required and ensure lessons learned and best practices are incorporated into the program design. 
  • Design program activities, work plans, and formal agreements (e.g. memoranda of understanding, contracts, etc.) for Advisory Services engagements. This includes identification and engagement of third party service providers and execution and management of contracts with third parties. 
  • Build and maintain effective working relationships with partner program implementation teams. This includes conducting regular check-ins, support visits and meetings with partners as needed throughout the program implementation cycle to support on-time and on-budget program implementation.
  • Provide assistance to partners when required to make changes to their program scope, deliverables, and/or implementation geographies.
  • Mitigate risks to program implementation by addressing areas of risk with partners and assisting them in developing risk mitigation plans. 
  • Assist with building relationships with partner organization leadership, government officials, and other program stakeholders, and advocating on behalf of the partner implementation team for smooth program implementation.  Assist with preparing documents and templates for new programs;
  • Review regular program reports from partners to ensure timeliness, completeness and accuracy, and provide guidance and feedback to partners as needed. 
  • Monitor partner progress toward program deliverables and budget burn rates and provide regular feedback to partners. 
  • Review evaluation materials, disseminate findings to partners, and insure learnings are incorporated into future program design. 
  • Manage the office operations, compliance with local legal requirements, and human resources of assigned country office. 
  • Be able to take calls outside normal working hours to coordinate with US based staff or staff at other country offices.
  • Respond to proposal questions and make necessary proposal revisions based on donor feedback, in coordination with Development team leads.
Management Responsibility
  • Individual contributor with no subordinates.

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Some duties, responsibilities and activities may change or be assigned at any time with or without notice.

Skills and competencies

  • Program and Portfolio Management – Experience with managing a project lifecycle, implementation of related projects, analyzing information and formulating appropriate action, mitigating risk, and applying lessons learned.
  • Sectoral Knowledge – Sound and up-to-date knowledge of concepts, methodologies and techniques including knowledge of at least one specialty area within finance, WSS and/or economic development. Clear understanding of issues related to gender and inequality in development and demonstrated commitment to promoting gender equality and pro-poor strategies within the organization and in program work. Innovative mind-set oriented toward constructive problem-solving, proactive strategic development and thought leadership. Familiarity with capacity building and technical assistance programs in the finance and WSS on sectors.
  • Builds Networks – Effectively building formal and informal relationship networks inside and outside the organization.
  • Communicates Effectively – Development and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
  • Nimble Learning – Actively learning through experimentation when talking new problems, using both successes and failures as learning fodder.
  • Drives Results – Consistently achieving results, even under tough circumstances.
  • Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
  • Self-development – Actively seeking new ways to grow and be challenged using other formal and informal development channels.
  • Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Manages Ambiguity – Manages ambiguity by operating effectively, even when things are not certain or the way forward is not clear.
  • Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Financial Stewardship – Demonstrates fiscally responsible decision making as applicable to one’s role.


  • Bachelor’s degree in finance or closely related field, Master’s degree preferred. Additional relevant certifications, trainings, and coursework also considered and preferred.
  • At least five years of relevant experience within the financial services or international economic development sectors with increasing levels of experience and responsibility. Experience in financial product development services preferred.
  • At least five years of project and/or program management experience required.
  • Demonstrated proficiency in facilitation and capacity building to ensure collaboration and linkages between staff, donors, partners and stakeholders.
  • Proficient in the use of effective communication techniques, particularly across a variety of constituencies and stakeholder groups. Skilled at cross-cultural communication and collaboration. 
  • Possesses knowledge of contacts within local financial institutions (e.g. microfinance institutions, commercial banks, mobile network operators, cooperatives, etc.), relevant local governmental institutions, the local development sector, the WSS sector, and other relevant stakeholders. Demonstrated ability to identify new opportunities, establish cross- sector partnerships and design programs that are creative and leverage different stakeholders’ capacities.
  • Knowledge of relevant computer applications and ability to integrate technology into office and program activities.
  • Language proficiency in English and Amharic required.
  • Must have local citizenship or work permit.

Travel requirements

Must be able to travel a minimum of 30% of his/her time to the field outside Addis to the partners.

Salary and benefits pays a competitive salary/fee with similar positions in the international development sector and is based on education and experience.