About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary
Mercy Corps has been present in Nigeria since December 2012, focusing its interventions on adolescent girls’ empowerment, economic development and conflict mitigation. With the insurgency spilling over from the north-east of Nigeria and causing displacement of millions of individuals, Mercy Corps has decided to address the rising humanitarian needs among displaced households and vulnerable host communities by starting its humanitarian programs in July 2014.
With funding from humanitarian donors including OFDA, FFP, and ECHO the humanitarian program has been focusing on food assistance, non-food items distribution, protection, livelihoods support, WASH and capacity building of humanitarian response actors. Mercy Corps plans to scale up and expand its humanitarian response in north-east Nigeria to reach more beneficiaries with additional and varied assistance in a wider geographic area.
General Position Summary
The WASH Program Manager is a key management position for Mercy Corps Nigeria’s emergency response to the humanitarian crisis in North East Nigeria. The positions has supervisory and managerial responsibilities, including directly supervising all emergency WASH programs and activities implemented by Mercy Corps and funded by multiple donors. The WASH Program Manager provides technical leadership and supervision to WASH program staff. S/he is responsible for overseeing program implementation and ensuring achievement of program objectives in compliance with Mercy Corps, donor requirements and international standards.
S/he actively participates in relevant humanitarian coordination in Borno State and ensures field staff participates in coordination meetings at sub-office level. S/he plays a key role in program development, proposal writing, and shaping Mercy Corps’ overall program strategy for emergency and transitional programming in WASH as well as other sectors.
Essential Job Responsibilities
Strategy & Vision
- Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
- Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to countrywide strategy development.
- Develop and organize activities to secure resources for programs and convince stakeholders to provide support.
- Provide leadership and management of all aspects of WASH program design, planning, implementation, quality and accountability.
- Provide leadership in technical design of WASH interventions for program proposals and budgets as requested.
- Build the capacity of all national WASH team members with special focus to more senior positions, in program management,
- Ensure that program implementation is responsive to communities needs for WASH and Nutrition and consistent with Mercy Corps’ relevant program guidelines.
- Integrate community approaches, gender and disablement sensitivity, Do No Harm/protection mainstreaming, environmental sensitivity and capacity building into all activities as appropriate.
- Establish, manage and coordinate work plans for all program activities, including making adjustments in response to any changes in the security situation in close coordination with the Deputy Director of Humanitarian Programs.
- Manage the WASH program budget, including: tracking of program spending and financial obligations, verification of monthly budget-vs-actual reports, estimation of projected spending and submission of monthly cash forecasts, etc.
- Manage the monitoring and evaluation system for all WASH program activities, including the planning and execution of any required evaluations, to ensure that accurate and timely information is available. Document lessons learned and best practices and integrate into program activities as appropriate.
- Conduct regular field visits to all program sites in order to ensure that WASH programs are adapted to local needs, provide quality control assurance, and to conduct regular audits of program activities.
- Provide regular internal and external reports on program status, as required.
Coordination and Representation
- Develop and maintain working relationships and coordinate with relevant international and local agencies active in the WASH working group and related coordination platforms.
- Document and communicate program implementation experience and lessons learned to support coordination and learning efforts.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
- Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
- Supervise, hire and orient new team members as necessary.
- Provide team members with information, tools and other resources to improve performance and reach objectives.
- Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.
Finance & Compliance Management
- Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
- Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
Influence & Representation
- Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
- Communicate effectively to ensure overall project targets and donor obligations are met.
- Ensure compliance with security procedures and policies as determined by country leadership.
- Proactively ensure that team members operate in a secure environment and are aware of policies.
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
- This position requires supervision of a team of approximately 5 national staff. The WASH Program Manager is responsible for the direct supervision of emergency WASH program staff in field locations in Borno State
REPORTS DIRECTLY TO: Deputy Director of Humanitarian Programs.
TECHNICALLY SUPERVISES: WASH Program Staff.
WORKS DIRECTLY WITH: The WASH Program Manager works directly with the humanitarian program and operations staff in the field.
Knowledge and Experience
- BSc in Civil/ WASH or Environmental Engineering.
- Significant experience successfully managing programs and teams in the field, preferably in Africa. Program experience should include program implementation, M&E, needs assessments, reporting and proposal development and budget monitoring required
- Experience with emergency WASH programs with a view on sustainable infrastructure, Cash-for-Work and hygiene education programming required
- Experience working with local stakeholders required
- Good organizational, program management skills, and the ability to anticipate program needs.
- Ability to effectively represent the organization and its interests to a diverse range of stakeholders, including local and international government officials, local civil society organizations, donors, other international organizations, the media and the community.
- Demonstrated proficiency with the MS Office software (i.e., Word, Excel, and PowerPoint) is required, with strong focus on Excel.
- Ability to analyze databases resulting from surveys
- Excellent oral and written English skills are an advantage, with local languages skills a bonus.
- Proven experience in working in insecure environment and through remote management.
The successful WASH Program Manager will be conscientious, with an excellent sense of judgment and commitment to integrity. S/he will have strong understanding of the long-term implications of humanitarian work and the importance of incorporating the development of civil society and local partners into activities.
S/he will be able to interact productively with partner and peer agencies, and demonstrate effective verbal and written communication, multi-tasking, organizational, and prioritization skills.
Demonstrated attention to detail, ability to follow procedures, meet deadlines, and work independently and cooperatively with team members is required. S/he will have interest and ability to travel and work in remote environments and awareness of and sensitivity to multi-cultural international development work and ability to train and facilitate dialogue among a diverse group of individuals with various skill sets and working styles.
Finally, s/he will be able to creatively problem-solve, juggle multiple priorities under tight deadlines, and to calmly and diplomatically deal with unexpected and sudden events impacting program operations. Patience, tenacity, dedication to improving aid delivery and a good sense of humor are key for this role.
LIVING CONDITIONS/ENVIRONMENTAL CONDITIONS:
This position will be based in Biu Field Office but covering both Biu and Maiduguri field offices. Considering the frequent travel from/to different field locations, this position will require flexibility in terms of accommodation and logistics. Housing will be in hotels or guesthouse where available. Security in the field locations require additional vigilance and accessibility will be reassessed continuously.
Access to good medical services in North East Nigeria is limited. Phone communication, internet, electricity and water in main urban centers are available but might be erratic.
The location is eligible for hardship and R&R (every 10 weeks) benefits. Working hours require flexibility and working through weekends/evenings might be necessary.
Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.