WASH Program Manager

Mercy Corps

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About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

As Mercy Corps seeks to alleviate suffering, poverty and oppression around the world we recognize that instances of sudden change within a country or region, are rare moments of opportunity. Mercy Corps is interested in strengthening presence for early as well as longer term programming for Syrians, including those who have been displaced, and will be present initially in the north, with expansion of programming to other regions over time. It is imperative that Mercy Corps present itself as a key and reliable partner with various donors, INGOs, government authorities and civil society actors, to be part of the process of rebuilding Syria. Mercy Corps, with its global experience in working in countries undergoing major transitions, will be a key contributor in the process, bringing knowledge, expertise and strong management skills to position the agency as a partner of choice for progressive change in Syria.

General Position Summary

The WASH Program Manager is a member for the technical unit that works under the supervision of Director of Programs for North Syria. S/he will be responsible for ensuring the delivery of high quality WASH (including infrastructural) interventions in North Syria and developing strategies for program interventions focusing on water supply, solid waste management, excreta/wastewater disposal and hygiene promotion. The position includes, developing tools for planning, assessment and intervention monitoring; building in community participation in project design and implementation; ensuring high quality interventions are designed and implemented; designing training modules and delivering trainings for Mercy Corps staff; and designing and supervising baseline and end line surveys (including KAP).

Essential Job Responsibilities

Strategy & Vision
  • Review and modify existing program strategies and approaches based on changing context. Ensure linkages with other sectors strategies (NFI, Food Security and Livelihoods, Protection).
  • Ensure inclusion of national technical staff and other key stakeholders into strategy process.
  • Contribute to the technical and operational policy and advocacy strategies of the mission, region and headquarters.
design & planning
  • Support the Mercy Corps team in identifying additional opportunities for medium- and long-term programming.
  • Contribute to design of new proposals based on sectoral and general knowledge.
  • Integrate the use of community approaches, and core protection and DRR principles in the design, implementation, and maintenance of interventions.
  • Collaborate with finance to develop budgets for WASH and infrastructure related work.
  • Lead WASH aspects of technical assessments in coordination with other thematic areas and/or other external sector agencies.
  • Revise work plans in conjunction with Grants Manager, sector leads and North Syria Programs Area Coordination.
  • Ensure provision of program quality in all aspects of design, planning, and implementation of WASH and infrastructure interventions.
implementation & programs coordination
  • Work with the MEL unit to develop needs assessment tools and strategies, and train and supervise staff through field surveys and assessments.
  • Contribute to building the capacity of Mercy Corps staff, as well as project stakeholders.
  • Develop project work plans related to WASH in consultation with senior technical staff and communicate to North Syria Programs Coordination Manager.
  • Ensure the tracking, monitoring and quality reporting of all WASH and infrastructure interventions, ensuring that all activities are compliant with grant requirements.
  • Work with Director of Programs to identify, build and manage collaborative partnerships with Cluster working groups, consortium partners, sub-grantees, donors, and other stakeholders.
  • Communicate effectively to ensure overall project targets and donor obligations are met.
program Management & impact
  • Prepare a procurement plan based on project cycle for WASH and infrastructure work; ensure all necessary PRs are accurately prepared and submitted on time.
  • Manage grant budget lines related to technical area of specialization (WASH and infrastructure), including preparation of monthly projections.
  • Work with the MEL unit to measure outcome indicators and outputs to determine the success of interventions.
  • Prepare bi-weekly, quarterly and interim donor reports for relevant activities under the guidance of the Reporting Officer and Grants Manager.
  • Ensure adherence to Mercy Corps’ Program Management Minimum Standards.
  • Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
Team Management
  • Recruit, train, and supervise technical staff.
  • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
  • Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
  • Provide team members with information, tools and other resources to improve performance and reach objectives.
  • Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.
  • Ensure compliance with security procedures and policies as determined by country
  • Proactively ensure that team members operate in a secure environment and are aware of policies. 
Organizational Learning 
  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
  • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

WASH staff


Reports Directly To: Director of Programs- North Syria

Works Directly With: Sector leads/ grant holders, Programs Coordination Manager, HQ-based Program Operations, Finance, and TSU staff

Knowledge and Experience

  • Master’s Degree in Public Health / Civil Engineering
  • 5-7 years in a relief setting with WASH management or managerial experience.
  • Experience in complex conflict settings with time sensitive deliverables in unstable environments.
  • Strong experience of mentoring a team, identifying talent and building their capacity.
  • Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.
  • Knowledge of humanitarian standards and codes, including SPHERE.
  • Knowledge of participatory approaches and community sensitization and mobilization.
  • Demonstrated ability to manage and communicate effectively with an ethnically diverse team in a sensitive environment.
  • Demonstrated flexibility and creativity in planning and problem solving.
  • Experience with the development, implementation & compliance of USAID (OFDA) and ECHO programs.
  • Ability to effectively represent Mercy Corps and its interests to key stakeholders including host governments, and national and international NGOs.
  • Excellent oral and written English skills required; proficiency in Arabic is a plus.
  • Previous experience in similar contexts.

Success Factors

The successful Manager will combine exceptional technical skills and experience in maintaining donor and partner relationships. S/he will have previous experience in working in large-scale emergency programs in insecure and conflict context S/he will have an outstanding ability to design and provide technical oversight of innovative programs within the current and future program structure of Mercy Corps in the area. S/he will also have proven experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills. The successful candidate will be able to provide technical oversight to large relief programs in an austere environment; be focused on capacity building of national staff; have strong program support skills, good information management skills and maintain a sense of humour.

Living Conditions / Environmental Conditions

The position is based in Amman, Jordan.  The location is unaccompanied.  Individual housing is provided.  Staff will have access to good medical services and the living situation is of a high standard.  Water and electricity are present with occasional cuts.  This position requires travel to field sites within Jordan.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.