Consultancy: Community of Practice and Knowledge Management Consultant: Sanitation, Hygiene, and WASH in Schools

New York, NY, US

Job Number: 504311 | Vacancy Link
Location: Programme Division, UNICEF NYHQ
Work Type : Consultancy
If you are a committed, creative professional and are passionate about making a lasting difference for children, the world’s leading children’s rights organization would like to hear from you.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children’s survival, protection and development. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

Background & Rationale

Nearly 1 billion people globally practice open defecation, the riskiest sanitation practice in terms of human development outcomes. Increasing the equitable access to and use of safe water and basic sanitation services and improved hygiene practices will help reduce child mortality, improve health and education outcomes, and contribute to reduced poverty and sustainable development as a whole. Yet fulfilling every child’s right to water, sanitation and hygiene – at home, at school, and in other settings – remains a major challenge for many countries.


In 2008, UNICEF developed a new sanitation programming framework: Community Approaches to Total Sanitation (CATS). CATS is an umbrella term that encompasses a wide range of community-based sanitation programming), all of which aim to eliminate open defecation in communities around the world.


In 2013, UNICEF Evaluation Office conducted an Executive Board approved evaluation of UNICEF’s CATS programmes globally. The evaluation identified a number of areas that require strengthening in order to ensure quality and sustainable at-scale programmes, strengthening work on knowledge management. To respond to the evaluation findings and to further enhance CATS programming, UNICEF PD WASH launched a CATS Community of Practice (CoP) in December 2015 to enable knowledge exchange among UNICEF staff so as to enhance CATS programming and contribute to the collective goal of ending open defecation and achieving sanitation and hygiene for all. 


The CATS CoP has 3 main components: 1) a persistent webspace for queries and comments on Yammer, via a group called “CATS Connect”, 2) Face-to-face meetings where possible, and 3) online events including webinars based on bdemand from CoP participants.  One month since its official launch, the community has 146 members today.  


UNICEF also supports WASH in Schools (WinS) programmes towards the achievement of SDGs 6 (Water & Sanitation) and 4 (Education), contributing also to SDG 5 (Gender Equality). UNICEF, in collaboration with more than 80 partner organizations, are engaged in the Call to Action for WinS. UNICEF leads the global WinS Network through the organization of monthly webinars, facilitation of an online WinS CoP via Yammer, and organization of annual WinS Network in-person meetings.


UNICEF compiles and disseminates the proceedings of the online meetings, CoP discussions, and webinars on a regular basis. It is important for UNICEF to continue to facilitate the CoP for the global WinS Network with more than 500 members in 30 countries and 80 organizations, including the continued engagement of around 400 of those members through the Yammer platform. Just over half of the Yammer members are external to UNICEF, from NGOs, governments, academia, and the private sector, including independent consultants.


This consultancy will contribute to the fulfillment of the above commitments of UNICEF, and contribute to the implementation of the UNICEF Strategy for WASH (2016-2030), particularly the strengthened focus on managing the evidence, knowledge and experience gained from UNICEF programming around the world and making it available to governments and other partners.



The purpose of this consultancy is to support the improvement of sanitation and WASH in Schools programming through further develop, facilitate and moderate the CATS and WinS CoP to increase engagement and sharing amongst UNICEF Country Offices and external partners.


Expected results: (measurable results)

Under the supervision of the WASH Section’s Toilet Team, the consultant will be responsible for:

  1. Facilitate, document, and monitor CATS and WinS Communities of Practice for the UNICEF Country Offices and partners (45 days)
  • Facilitate and moderate discussions on the Yammer groups dedicated to the CATS CoP and the WinS Network;
  • Provide logistical and technical support for online events (e.g. webinars) and discussions with UNICEF Country Offices (COs) and Regional Advisors (RAs);
  • Provide support to RAs as demanded on regional knowledge exchange initiatives and facilitate linkage with global initiatives;
  • Support events such as Global Handwashing Day, Menstrual Hygiene Day, and World Toilet Day activities liaising with COs and RAs and DOC, and assist in compiling country data on activities;
  • Conduct basic-analytics on the CoP (e.g. membership growth, active participation) and quarterly ‘health checks’ on the community by gathering feedback from its participants
  • Support the development of case studies for the communities of practice as requested;
  • Liaise with external partners to share resources such as the CLTS Knowledge Hub and the website;
  • Compile annual country CATS progress data from all countries implementing CATS and conduct basic analysis (success rates, slippage rates) and share with the CoP;
  • As the CoP evolves and demand arises from its participants, support arrangements for online and other face-to-face events, and production of documents that are generated from the CoP (as necessary).


  • Quarterly documentation on the CATS CoP and WinS Network, including webinars
  • Reports on events
  • Annual CATS progress report
  • Case studies

2. Support and document in-person CoP events (20 days)

  • Support the documentation of the Third Global CATS meeting (scheduled for Q2 2017)
  • Support the preparation and documentation of the WinS Network face-to-face meeting (October 16-17, 2017)
  • Meeting reports
     3. Develop and maintain CATS and WinS Network SharePoint sites[1] to house key resources for UNICEF staff (25 days)
  • Complete the establishment of the WASH in Schools SharePoint site for UNICEF staff;
  • Archive and/or migrate content currently on the UNICEF WinS Intranet site and other knowledge sites to the WinS SharePoint site;
  • Revise the CATS Community SharePoint site via developing the key pages and linking the resources from the Yammer group(s) to the site;
  • Categorize and update the SharePoint sites with the ‘best of’ content emerging from COP discussions.


  • Operational and used SharePoint sites

Duty Station

New York-based.  The consultant may be expected to travel for face to face meetings with COs and ROs, as determined by the deliverables.



 Start date:   1 June  2016                        End date: 31 December 2017       



Key competences, technical background, and experience required  

Applicants must offer the following demonstrated experience, knowledge and competencies:


  • Advanced University degree in engineering, public health, social sciences, or communications-related field
  • Minimum of 5 years of Mid-level experience in WASH sector and/or public health
  • Strong writing skills essential
  • Technical skills in knowledge management and platforms such as Yammer, Microsoft SharePoint, and other Knowledge Management Platforms a plus
  • Experience of working cross-culturally in development required
  • Strong knowledge of community approaches to sanitation and/or WASH in Schools programming preferred
  • Good inter-personal and communication skills 
  • Experience with developing programme guidance and/or training materials
  • Understanding of the work of the UN, and UNICEF would be an advantage.

[1] Sharepoint sites are currently internal for UNICEF staff only

To view our competency framework, please click here

Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable).  Applications submitted without a daily/monthly rate will not be considered.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.

Opening Date Tue Apr 25 2017 10:00:00 GMT-0300 (BRT) Eastern Daylight Time
Closing Date Wed May 10 2017 00:55:00 GMT-0300 (BRT)