Local recruitment: Business Services Analyst - Utility Billing Services

Position Description

Work. Serve. Thrive. With the City of Durham
 Advance in your career while making a real difference in the community you serve.

Hiring Range:  $65,749.00 – $83,845.00
Hours/Schedule: 8:00am – 5:00pm

The City of Durham’s Department of Water Management (DWM) wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water and sewer services for Durham’s 309,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each and every day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. We have a wide-ranging variety of positions open to match your skill set – mechanics, engineers, maintenance specialists, technicians, customer billing techs, and much more.  If you have a passion for managing vital water resources, protecting the environment, providing excellent customer service, and keeping the water and wastewater in the pipes, bring your skills and talent to Durham!This position is devoted to providing management analysis and oversight; departmental budget and personnel management; program administration and oversight; risk management and safety services. Incumbents perform fully-proficient journey-level financial, managerial and/or operational analysis work or program administration for a City-wide function or City department that requires independent evaluation and analysis of issues and the exercise of judgment, education and experience to select and apply criteria to resolve problems and make recommendations. Decision-making includes selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.

Position is responsible for researching, compiling, and analyzing information; preparing reports; managing programs and/or processes; assessing programs and performing quality control; consulting with management and other staff; performing special projects; serving as a liaison to other City departments, vendors or external customers; performing marketing, as assigned; analyzing operational processes and recommending improvements; developing performance measures; developing and updating business plans and assisting with strategic planning; overseeing/processing contracts/agreements and/or leases; and coordinating and administering budgets.   As assigned, an incumbent may serve as a lead worker, assigning work and monitoring work completion or supervise paraprofessional and/or support staff including conducting performance evaluations, coordinating training, and implementing disciplinary action.

Duties/Responsibilities

• Administers programs including evaluating program performance; performs quality control; develops performance measures; recommends improvements; assists with strategic planning; and ensures compliance with applicable regulations, policies, and procedures.
• Prepares, maintains, reviews, and/or processes reports, business plans, contracts, agreements, leases, claims, forms, applications, promotional materials, and other documents; updates and maintains databases, online systems, and webpages; researches updates, compiles, analyzes, and/or reviews information; produces findings and develops recommendations; reviews work and the work of others for accuracy and completeness.
• Collaborates with, and serves as a liaison to, City management and departments, vendors, and/or external agencies; attends meetings to provide consultation and professional assistance; coordinates public outreach; conducts site visits and/or investigations, as assigned; develops and delivers training, as assigned; and promotes programs and other department operations.
• Develops, prepares and administers budgets including monitoring expenditures, researching and analyzing financial and related data, preparing cost estimates, and making budget and procurement recommendations.
• Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience

• Bachelor’s degree or equivalent in business or public administration or directly related field 
• Two years of professional experience in an area related to assignment.