Communications Assistant via Idealist

Concord, NH, US

Job Title: Communications Assistant

Job Department: Development

Supervisor: Director of Communications

Location:Concord, NH

Employment Type:Part-Time 20-30 hours

About The Water Project: is a 501(c)(3) non-profit organization providing clean, safe water and sanitation programs in developing countries. Our commitment to in-country leadership and ongoing monitoring programs enable reliable community-based solutions to the water crisis. To date we have funded over 1,000 water projects and are actively working with 5 implementing partners in three countries implementing new work and monitoring and repairing past projects.

We’re a growing ($2.4M+) organization focused on investing in promising in-country NGOs with a new or growing commitment to providing sustainable access to clean water through appropriate, community-driven water projects. Our deep desire is to see those we support and serve flourish through the gift of water, becoming the true catalysts and heroes as their communities climb out of poverty. Discovering innovative ways to measure and communicate the effectiveness of this effort will be a key to deepening the respect, trust and support our growth will demand among our partners and financial supporters.

Today, our nimble team functions as a deeply collaborative startup. As we grow, we intend to maintain this collaborative advantage while carefully building strategies and structures that leverage individual talent by better defining roles, responsibilities and opportunities for professional growth.

As we do, we intend to deepen our culture of hospitality by emphasizing our commitment to servant leadership among our implementing partners, within the communities we serve together, and alongside those who share our desire to help facilitate this work – our supporters.

Position overview:

Reporting to the Director of Communications, the Communications Assistant will be responsible for cultivating our group fundraising efforts from schools, churches and families. This includes constituents who set up fundraising pages on [[|]]. They are responsible for the day-to-day interaction with this audience as well as creating new strategies and tools for involvement, retention and growth. This position also provides support for established and new donor communication strategies and campaigns.

Tools we use:

SalesForce, Slack, Gmail, Skype, WordPress, DropBox, Tout, Trello, MeisterTask, Adobe Suite, Apple products

Key Responsibilities:

  • Accountable to meet or exceed annual fundraising goals through the cultivation of an assigned portfolio of group fundraisers. Today, most relationships are stewarded via phone or email. While many of the tools for cultivating donors will be provided, this role is expected to take initiatives to think creatively and personalize communications as well as create new ones.
  • Responsible for analyzing data from fundraising pages and Water Challenge to determine best or new courses of action
  • Support donor communications strategies by providing support for targeted mailings, campaigns, major donor initiatives and ongoing donor communications processes. Other donor communication initiatives will be delegated from Marketing Communication and Development leads, allowing the Communications Assistant to handle all post-production aspects of the initiative.
  • Collaborate with and support Development and Communications/Marketing staff in the building of structure, processes campaigns and departments that passionately seek measurable results, paced/responsible growth and significant impact within the greater organization.
  • Help steward our social media presence and grow public impact on these channels.

Education, Experience and Personal Characteristics:

A Bachelor’s Degree or higher is strongly preferred. Ability to effectively communicate verbally and in writing are essential as well as the ability to use and understand databases, computers, and social media outlets. Must be comfortable talking with people in-person or on the phone. Strong administrative skills are required. A background in development, fundraising, communications or marketing preferred.

Folks with Adobe Suite experience, video experience or web experience encouraged to apply.

Candidate must be able to articulate and demonstrate a strong sense of calling to The Water Project’s ethos and mission. Experience volunteering or working in the WaSH sector is a plus. Ability to thrive in a frequently changing, ‘start-up’ environment is a must.

  • Communicator – You have a winsome and authentic personality and are comfortable speaking to a variety of people in diverse settings.
  • Flexible – You know this work is 100% cross-cultural and interpersonal and things are rarely easy. Your experience makes you cool under pressure and able to get at the heart of issues and communication. You have no problem admitting when you might have been wrong or when things are moving in the wrong direction, because you’re always thinking of new iterations to everything you do. You have stamina for the distance.
  • You look for ways to make things better – While established processes and resources are provided, you are always looking for ways to make things better. You notice when something doesn’t look right, or lacks the personal touch that conveys the culture of The Water Project and our mission, and you speak up offering suggestions for ways to improve what you saw.
  • You know the value of a team – You take personal responsibility for the work you do, and you look out for how your work impacts your team. You have a willing spirit, ready to jump in and ask, “how can I help”, looking beyond your own to-do list and to the larger picture of the team. We aren’t responsible for each other, but we are responsible to each other.
  • Being organized and disciplined are your secret weapons – You’ve cultivated good work ethic and practices, knowing that having an organized approach to your day, and focus that comes from self discipline, will be the reason you are successful in meeting the demands of your day.
  • Relationships mean everything to you. Whether in person, over the phone, or in an email, you want each person you connect with to feel heard, seen, and cared about. Whether answering their questions or filling their requests, they are never a burden. Each interaction is an opportunity to make that person’s day great.

Specific Tasks/Responsibilities:

  • Responsible for management and growth of The Water Project’s personal fundraising page (PFP) account income – including verification of authenticity of each page, follow up/regular communication with owners, and closing out pages. In 2016, we had 400 active fundraising pages.
  • Responsible for management and growth of The Water Project’s “Water Challenge” campaign – including building relationships with those who sign up, ongoing communication throughout each campaign and confirmation of donation.
  • Strategic planning/execution with the Director of Communications re: new resources for group outreach.
  • Part of a team who develops and implements campaigns and mailings to segmented audiences.
  • Execution and administration of campaign and donor mailings.
  • Raise $5,000 a year from new donors within personal network.
  • Other duties as assigned.

Working Environment / Conditions:

  • New Hampshire office


The Water Project offers a competitive, part-time salary based on experience.