Consultancy (Toolkit Development Consultant - WASH)

New York, NY, US

Job Number: 502760 | Vacancy Link
Location: Programme Division, UNICEF NYHQ
Work Type : Consultancy

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world’s leading children’s rights organization would like to hear from you.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children’s survival, protection and development. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

Background & Rationale

SWA is a global partnership of over 150 country governments, private sector and civil society organizations, external support agencies, research and learning institutions and other development partners working together to catalyse political leadership and action, improve accountability and use scarce resources more effectively. Partners work towards a common vision of sanitation, hygiene and water for all, always and everywhere.

The Secretariat of the SWA global partnership is hosted by UNICEF at its Headquarters in New York. The SWA Secretariat is responsible for supporting the Steering Committee, working groups, Vice-Chair and Chair, as well as promoting the country-level engagement of partners, and organizing global High-level Meetings of finance and sector ministers.

The Country Processes Working Group (CPWG) supports one of the partnership’s key objectives to strengthening government-led national processes.  Drawing upon previous work of the CPWG, SWA has identified four Collaborative Behaviours (for both development partners and governments), which are essential to ensuring that support to the WASH sector is effective, equitable and sustainable.

SWA has committed to develop a resource portal to support countries and development partners to put the Building Blocks and SWA Collaborative Behaviours into practice. Whilst many tools already exist, and individual partners are continuing to develop useful resources, they are not always easy to find or navigate. SWA aims to provide a ‘one stop shop’ for tools that will bring together existing resources and the experiences of their use, and help users navigate these, selecting tools appropriate to their purpose.

The overarching objectives and functions of the portal have been identified by SWA’s CPWG, and there is now a need for a consultant to take this forward. The role will be managed by the SWA Secretariat, and the consultant will work closely with the members of the CPWG.


The purpose of the consultancy is to create a knowledge management platform to:

  • provide a “one stop shop” through which sector partners, policy and decision-makers can select tools to support the implementation of WASH Building Blocks and Collaborative Behaviours appropriate to the specific context and purpose for which they are needed;
  • provide a platform facilitating easy access to experiences gained, lessons learned, and new innovations by different actors and in different countries who have used the tools.

Expected results: (measurable results)

Operational website populated with range of relevant materials across WASH sector building blocks launched by June 2017.

  • Support development of portal:
    • Work in close collaboration with web developers to ensure site development and functionality meet the agreed outputs and results
    • Develop website copy and content as well as manage inputting the information on the website 
  • Gather tools, case studies and reviews
    • Map existing toolkits, portals etc. – building links /learning lessons etc. to ensure we are not duplicating or repeating work already done
    • Gather feedback from SWA partners on possible content (e.g. via focus groups, one on one conversations, etc.)
    • Identify and proactively reach out to tool developers and users to gather content, for example:
      • collating completed forms
      • completing forms on behalf of partners who provide input orally (e.g. country government staff wishing to provide reviews)
    • Coordinate and outreach
      • Act as liaison and coordinate exchanges between stakeholders (i.e. Secretariat, CPWG, web developers etc.)
      • Encourage and support SWA partners to interact with the website including:
        • Performing periodic ‘field testing’ of portal with partners (individually or in focus groups) to ensure it is fit for purpose
        • Developing a 1-2 pager ‘users guide’ giving an overview of the types of different tools available for different purposes and how tools can be used
        • Raising awareness of portal via meetings, webinars etc.

Duty Station

The consultant will be based remotely. 


Start date:   1 March 2017       End date:             30 August 2017 





(Estimated # of Days)



·         Map of existing toolkits, portals etc. – building links /learning lessons etc.

·         Summary report of feedback from SWA partners on possible content

·         Content gathered and created


12 April 2017


·         Website copy and content developed and uploaded to the website

·         Field tests run and portal adjusted accordingly


31 May 2017


·         User trainings held and toolkit use promoted among secretariat, CPWG and partners

·         Field tests run and portal adjusted accordingly

·         1-2 pager ‘users guide’ developed and disseminated

·         Meetings and webinars to raise awareness of portal

·         Launch successfully supported


30 August 2017

(note ideally project will end by 30 June 2017) 





Key competences, technical background, and experience required Deadline

  • University degree in communications, web design and development or similar area
  • Minimum of 5 years of mid-level experience in communications, website management and content management systems
  • Experience with content and backend management
  • Experience study or working in the WASH sector
  • Experience managing projects
  • Fluency in English is a must, French language is a plus
  • Highly skilled with Word, expert with Excel, competent with PowerPoint, HTML and Social Media platforms
  • Excellent communication, written and analysis skills
  • Traits of a successful candidate: Self-motivated, highly organized, enthusiasm for digital projects

To view our competency framework, please click here

Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable).  Applications submitted without a daily/monthly rate will not be considered.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.

Opening Date 2 Feb 2017 Eastern Standard Time
Closing Date 16 Feb 2017 Eastern Standard Time