FST Information Manager (Global WASH Cluster) via ReliefWeb

IMPACT Initiatives

Geneva, , CH


IMPACT Initiatives is humanitarian think tank, based in Geneva, Switzerland. The organisation manages several initiatives, including the REACH Initiative, which was created in 2010 to facilitate the development of information tools and products that enhance the capacity of aid actors to make evidence-based decisions in emergency, recovery and development contexts. The IMPACT team comprises specialists in data collection, management and analysis, GIS and remote-sensing. For more information visit: www.reach-initiative.org.

We are currently looking for an Information Manager in Geneva.

Position: FST Information Manager – Global Wash Cluster

Location: Geveva, Switzerland; based in other countries where IMPACT INITIATIVES’ partner ACTED is based, also possible

Starting Date: ASAP

The FST post will be focused upon providing both direct and indirect support to WASH coordination platforms and/or clusters where present globally, regional focus areas. All members of the team may also be deployed to or provide indirect support to FST target countries or operations globally. All members of the team, although having distinct technical portfolio’s and profiles, are expected to contribute to improved and strengthened WASH coordination (pre, during and after emergency) and relevant capacity building activities. Similarly, all team members are expected to contribute to inter-cluster/sector harmonization and cross cutting issues of gender, age, diversity, advocacy, environmental sustainability and accountability to affected populations and ensure dissemination of information, and learning and capacity building through to national platforms.


The FST includes a number of distinct profiles to be able to support and strengthen national and regional coordination platforms through:

i. Direct field deployments to establish basic systems at the onset of an emergency, and critical gap-filling in ongoing crises and capacity building activities
ii. Indirect remote technical support to national platforms in conjunction with other FST members
iii. Contributing to the workplans of the employing NGO

The breakdown of time allocated to these different activities is detailed in the section above.

Specific areas of indirect support for regional or national platforms should be based on performance / capacity diagnostics within the specific technical area (Information Management), but also as part of a broader risk and capacity mapping, and work-planning in conjunction with other members of the FST.

In the section below, several indicative deployment and non-deployment tasks are detailed, however it should be noted that these specifics will vary from context to context and are not comprehensive.

Providing a platform that ensures service delivery is driven by the Strategic Response Plan and strategic

  • Manage an inventory of relevant documents on the humanitarian situation and key thematic areas.
  • Manage flows of information and dissemination in an appropriate way, including website management.
  • Where there are national and a sub-national coordination platforms support linkages to promote effective communication, reporting and engagement.

Developing mechanisms to eliminate duplications of service delivery

  • Adapt, improve or maintain existing in-country information management approaches for regular collection (5Ws), analysis and reporting of WASH cluster activities, achievements and resources.

Main activities during non-deployment

  • Establish linkages with key organisations (e.g OCHA, REACH, IMMAP, ACAPS) and other Clusters to keep informed and disseminate information regarding new IM approaches, technologies or initiatives.
  • Contribute to the exchange and refinement of IM approaches, tools and technologies within the Sector.
  • Provide technical support to regional / national IMOs in organising country-level data audits and joint workplanning.
  • Identify and provide technical support, mentoring and training to country IMOs as required.
  • Provide in-country briefs or remote support at the arrival of any country IMO, and ensure a debrief and transfer of files at the departure of any country IMO.
  • Work with FST members to support regular monitoring in the focus regions of country performance and capacity, and joint work-planning to address priority or emerging gaps.
  • Work with FST embers to provide technical support and exchanges during key points in the humanitarian programme cycle with the national platforms.


Preparing needs assessments and analysis of gaps (across and within sectors, using information management tools as needed).

  • Support the development and analysis of needs assessment and monitoring programmes providing IM leadership in assessments and monitoring, including joint assessments and training.

  • Support the estimation of spatial and temporal gaps, overlaps and coverage of Cluster activities and projects.

Identifying and finding solutions for (emerging) gaps, obstacles, duplication and cross-cutting issues.

  • Work with coordinator / cluster partners to identify information gaps at national and sub-national levels and propose ways to bridge those gaps.*
    Formulating priorities formulation through sector analysis.*

  • Establish and maintain information databases that consolidate, analyse and report/disseminate information critical to decision making.

  • Ensure data products are designed iteratively with the coordinator / cluster partners, and that elements of uncertainty in the prioritisation process are clearly explained or highlighted.

Main activities during non-deployment

  • Compile and disseminate effective assessment approaches used within the regions
  • Compile and disseminate effective methods of analysis, presentation or dissemination within the regions
  • Provide remote technical support to national IMOs with regards methods or presentation as required, in collaboration with the Assessment Officer.
  • Work with FST members, particularly the Assessment Officer to develop tools and guidance for the establishment of country-level needs assessment and monitoring frameworks.

Supporting the development of sectoral plans, objectives and indicators that directly support realization of the response’s strategic priorities.

  • Contribute to the development of SMART strategic objectives, outputs and indicators.
  • Contribute to developing and promoting a cohesive monitoring plan for measuring cluster achievements.
  • Ensure discussions of roles & responsibilities for information collection, analysis and sharing with other key clusters (e.g. Health & Nutrition; Education; Shelter/NFIs; etc).*
    Applying and adhering to common standards and guidelines*.

  • Adopt and promote the use of global / in-country data standards to facilitate inter-operability between clusters.

  • Promote any in-country technical standards or best-practices and ensure their inclusion in the monitoring plan.

Clarifying funding requirements, helping to set priorities, and agreeing cluster contributions to the HC’s overall humanitarian funding proposals.

  • Provide the necessary IM products and inputs to support this process, including funding, needs, coverage and geographic and technical gaps.
    Main activities during non-deployment

  • Compile and disseminate log frames, indicators and monitoring plans used within the regions / countries

  • Provide remote support to country IMOs in conducting secondary data reviews and developing humanitarian needs overviews in conjunction with the Assessment Officer.

  • Provide remote support to country l-IMOs in developing effective indicators, log frames and monitoring plans.

  • Provide remote support to country-IMOs in analysis of available data and development of decision supporting products.

  • Work with FST members to support national platforms in the Strategic Response Planning processes and to identify best-practices and lessons-learnt across regions / clusters.

  • Work with FST members to compile tools and guidance to address traditional overlaps with other key clusters.


  • Identifying concerns that contribute to HC and HCT messaging and action.
  • Support the collection and analysis of advocacy issues through response tracking, quality monitoring, assessments, meetings, or other.
  • Undertaking advocacy on behalf of the cluster, cluster members, and affected people.
  • Lead the development of appropriate IM products to support advocacy on the given issue.
  • Contribute to the development and roll-out of cluster advocacy strategies and workplans.
  • Ensure linkages with key advocacy groups
  • Provide technical support to regional / country IMOs in determining information needs and systems for its collect

  • Provide technical support to regional / country IMOs in data analysis and product development

  • Work with FST members to support global / regional level advocacy needs and strategies

Monitoring and reporting on activities and needs.

  • Lead on the preparation of SitRep inputs with emphasis on Cluster plans, targets, achievements and advocacy concerns.
  • Lead on the preparation of Cluster reports and inputs to inter-cluster products*
    Measuring performance against the cluster strategy and agreed results, recommending corrective action where necessary. *

  • Ensure that activity tracking indicators are measurable, and feed into strategic level indicators.

  • Ensure their collection and analysis on a regular basis.

  • Produce regular dashboards against SRP indicators and targets and highlight significant gaps or changes in needs and priorities.

Main activities during non-deployment

  • Compile and disseminate best-practice monitoring systems and reporting formats across the regions and countries.

  • Work to promote effective tools and products between regions.

  • Provide technical support to regional / national IMOs in the refinement and roll-out / adaptation of key tools or products.

  • Work with regional / national IMOs to determine and track coordination / FST performance indicators.

  • Work with FST members to support regular monitoring of country platform performance.

  • Work with FST global hub members to develop monitoring and reporting systems with regards coordination / FST performance.


Hazard Identification, Risk Assessment and Risk Monitoring

  • Support the development and maintenance of a document repository to support secondary data reviews.

  • Support the development and maintenance of ongoing monitoring of the key WASH threats and risks in the country.

Minimum Preparedness Actions (MPA)

  • Ensure the development of an IM strategy and tools for potential emergency spikes and support capacity building / training on these tools.*
    Contingency Planning and Advanced Preparedness Actions*

  • Ensure the development of appropriate (simple) tools for capacity mapping, needs monitoring and response tracking in the first phases of response.

  • Contribute to the development of potential assessment frameworks.

Main activities during non-deployment

  • Compile and disseminate adaptable tools and approaches used across regions / countries for capacity mapping, needs monitoring and response tracking in the initial phases of a response.
  • Support regional / national IMOs in the refinement of appropriate tools and products in preparation for or during contingency or response planning exercises.
  • Support regional / national IMOs in refining or adapting tools for potential emergency spikes.
  • Work with FST members to develop tailored training and technical support to national platforms.
  • Work with FST members and UNICEF programme to support the development of clear transition / deactivation strategies and workplans where relevant.


  • Governance & Transparency.
  • Support the exchange of in-country lessons and tools with regards AAP between partners.
  • Common Performance and Reporting Framework.
  • If relevant provide IM support to the development and maintenance of any tools or platforms used to track Cluster AAP reporting and performance.
  • Compile and disseminate best-practices in terms of tools or products used across the regions / countries.
  • Provide technical support to regional / national-IMOs seeking to develop or support tools to monitor implementation of AAP activities.
  • Work with FST members to support the promotion of AAP initiatives at national and regional level.


  • Degree, or relevant combination of qualifications and experience, in information management (data analysis, statistics, GIS), public health in emergencies, social sciences, institutional development, water or sanitation engineering or related field. An advanced degree is desirable.
  • Minimum one year (5 years preferred) field management experience in emergency humanitarian contexts.
  • Knowledge of the cluster / sector coordination and humanitarian reform
  • Strong experience of developing and implementing IM tools and systems.
  • A good understanding of the humanitarian policy environment including current knowledge of the latest IM policies, research, international standards and developments in the field.
  • Proven ability to conceptualize, develop, plan monitor and evaluate IM relative to programmes, as well as to teach skills and build team capacity
  • Experience with natural and complex political emergencies in diverse cultural and climatic settings.
  • Experience of applying humanitarian accountability standards and practices.
  • Experience in liaison with a broad range of stakeholders, ability to build relationships and networks with international donors, UN agencies and INGOs, national authorities, national/local partner agencies and emergency affected communities
  • Proactive problem solving and operational decision making
  • High-level technical and analytical.

  • Strong communication and advocacy skills.

  • Strong skills in presentation and facilitation.

  • Technical integrity.

  • Ability to encourage and contribute to a climate of team-working and collaboration in a multi-cultural environment.

  • Consistently achieves high-level results, managing and delivering projects and activities on-time and on-budget.

  • Ability to analyse and present diverse and complex quantitative and qualitative data from a wide range of sources.

  • Quickly builds rapport with individuals and groups and nurtures good relationships across organizational levels and boundaries from government leaders to all stakeholders and the affected population.

  • Computer skills, including common databases, GIS, and analysis software.

  • Willingness to travel, resilience, stress tolerance and work under difficult conditions.

  • Fluently spoken and written English

  • Good command of another language (especially French, Spanish or Arabic)

How to apply:

Please send, in English, your cover letter, CV, and three references to [email protected]
Ref: 17/IMWASH/GVA01
Please indicate the reference in the subject line of your email.