Local recruitment: Field Operations Supervisor - Water

Liberty Utilities

Missouri, USA 🇺🇸

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose

An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America.

Accountabilities

This position reports to Manager, Operations—MO Water. The Field Supervisor leads, plans, organizes and coordinates service and construction activities for residential, commercial and industrial customers on transmission and distribution systems and facilities, as applicable in accordance with Company, regulatory and safety procedures. Provides general guidance and training of support personnel.
Primary Responsibilities
• Have a working knowledge of compliance requirements and schedule personnel to meet the compliance requirements and timelines.
• Responds to customer requests for service including, but not limited to, connections, disconnections, and leak investigations.
• Assist Operations Manager each month with the scorecard number.
• Responds to customer inquiries and complaints involving areas of responsibility to ensure a high level of customer service and satisfaction is maintained.
• Coordinates activities with regard to emergencies, outages and problems.
• Investigates code compliance, inactive meters, high bill and complaints.
• Reports and recommends resolution of dangerous conditions and/or damage in the service area.
• Initiates and supervises service and/or construction orders per O&M Manual for new main/Services construction, main/Service replacements, Leak repair and meter sets/Replacements etc.
• Work with Manager of Water, Business and Community Development plus be a representative for the Company to government agencies, city officials and public and industrial foundations in building and encouraging community relations.
• Assists area developers, contractors and other utilities in the location of water and wastewater lines, scheduling and/or development of local activities.
• Is sought out and/or assigned to provide leadership, expert advice, training, technical assistance to support personnel.
• Takes the lead in effectively applying new technology and skills to accomplish tasks and may teach them to others.
• Acts as a resource for continuous improvement in procedures and processes.
• Assesses team training needs, coordinates delivery of needed training and monitors the quality of training provided.
• Monitors and provides feedback to Manager on job performance, disciplinary issues and operational goals/objectives.
• Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
• Approve P-Cards, Code Invoices and work with the Operations Manager on the overall financial reviews for Missouri.
• May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extensive hours.
• Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
• Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
• Demonstrates support for and adheres to the Company’s values, strategies, policies and procedures and exhibits the core values of Customer Service, Safety and the Company’s Code of Conduct both as an individual contributor, team member and/or leader of others.

Education & Experience

• High school diploma or equivalent have experience in the water or wastewater service or construction & maintenance field.
• Minimum certifications required Mo C Water Treatment Certificate, Mo C Wastewater Certificate, and DSIII Water Distribution Certificate. Higher certifications in water treatment and wastewater preferred.
• Requires a valid driver’s license in accordance with Company standards.
• May require CDL, if required see Driver’s Qualification policy.
• Requires working knowledge of various software applications for data entry, reference and/or retrieval tasks.
• Requires the ability to communicate with internal/external customers to obtain and/or provide explanations and/or information in a positive manner.
• Work requires entry to customer premises.
• Works indoors in an office environment and outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces.
• Works as an individual contributor and/or as member of a team.
• May have residence requirement due to call-out response time.
• Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
• Requires the acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell.
• Must be able to lift tools, equipment and materials up to and including 60 pounds.
Other Requirements:
As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT), and motor vehicle record (MVR) background checks are required.

Liberty Utilities is an Equal Opportunity/Affirmative Action Employer committed to building a diverse workforce as it values the knowledge, diversity and performance of our employees to make us a great company. All employees and qualified applicants will receive consideration in employment or advancement without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, citizenship, military or protected veteran status or any other basis prohibited by applicable law.
Algonquin Power & Utilities Corp is a North American diversified generation, transmission and distribution utility with $10+ billion of total assets. (APUC) delivers continuing growth through an expanding pipeline of renewable energy development projects, organic growth within its regulated distribution and transmission businesses, and the pursuit of accretive acquisitions.
The distribution business group (Liberty Utilities) provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.
The generation business group (Liberty Power, formerly known as Algonquin Power) owns a portfolio of regulated and long term contracted North American based wind, solar, hydroelectric and thermal powered generating facilities representing more than 1.5+ GW of installed capacity. Benefits Collaborative environment with a genuine flexible working policy Share purchase/match plan 401K Plan Free refreshments Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity. We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.
We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process,
please notify the Talent Acquisition Team.


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