Supporter Care Officer


London, , GB

As our Supporter Care Officer you’ll need to be the most knowledgeable person in the office. Oh, and you’ll need a smile too.

WaterAid is looking for a Supporter Care Officer to play a vital role in our mission to transform lives with safe water, sanitation and hygiene in the world’s poorest communities. 

Working within the Supporter Care Team, the Supporter Care Officer will 

  • Be the first point of contact for WaterAid’s supporters and potential supporters and lead by example in delivering exemplary supporter care.

  • Ensure all processes are in place (especially through our supporter database) and well documented to deliver an exceptional, personalised experience to supporters.

  • Supervise the day to day workload across the Supporter Care Team, ensuring that all turnaround times are met consistently under guidance of the Supporter Care Manage.

To be successful, you’ll need to have:

  • Experience in delivering exceptional customer care within a charity or commercial environment.

  • Experience in successfully implementing and documenting a variety of processes.

  • Experience in supervising a small team or other people’s work to provide high quality work, meet deadlines and deliver against objectives.

By 2030 we want everyone, everywhere to have clean water and sanitation. We need you to help us make it happen. If you bring your expertise, passion and professionalism, we’ll give you a lot back.   

Working with us, you will be entitled to a wide range of employee benefits, such as an exceptional pension fund, medical cash plans, an employee assistance programme, generous annual leave and Save As You Learn schemes, as well as fitness and lifestyle programmes. 

Please note: in order to apply for this role you must be able to demonstrate your eligibility to work in the UK. 

This vacancy will end one minute before midnight on the closing date specified. No recruitment agencies please.