U.K./Commonwealth/E.E.A. nationals: Water Quality Data Team Manager (Drinking Water Inspectorate)

U.K. Department for Environment Food and Rural Affairs (DEFRA)
London, United Kingdom
Position Type: 
Organization Type: 
Experience Level: 
Not Specified


Please note: this job post has expired! To the best of our knowledge, this job is no longer available and this page remains here for archival purposes only.


The Drinking Water Inspectorate is based in central London. Currently all staff are appointed on the basis of working in the London office but a certain amount of flexibility, including homeworking, can be allowed within the system, as long as both business needs and team needs are met.

About the job


The Drinking Water Inspectorate (DWI) is searching for a Water Quality Data Team Manager with a passion for data, enthusiasm for innovative IT solutions and drive to manage our small Water Quality Data Team serving the public.

The DWI is one of three independent regulators of the water industry in England and Wales. Our primary role is to regulate water companies to provide water that is safe and acceptable to consumers. We are a well-respected and influential organisation, acting on behalf of the Secretary of State for Environment, Food and Rural Affairs (Defra) to exercise our legal powers under the Water Industry Act 1991. We are based in London, but homeworking and flexible arrangements are possible subject to agreement.
In carrying out our duties we receive a large amount of data from English and Welsh water companies and Local Authorities.

The jobholder would report to a Principal Inspector and would manage a small, busy team of three Water Quality Data Officers to provide technical, business and data processing support to approximately 49 staff. The Data Team operates DWI’s bespoke data systems to extract data from various databases. The jobholder would also develop new and innovative solutions
to make better use of the tens of millions of lines of data that we hold.

There are a number of exciting opportunities on the horizon to develop our IT capability and transform the way we receive and use data to become more open and effective regulators; the jobholder would be central to this work.

Training in all aspects of DWI’s work will be provided. There will be opportunities to gain experience and to develop your specific areas of expertise.

Job description

Specific responsibilities include:

1. Day-to-day management of the Water Quality Data Team to:

• check and process regular data returns submitted to the Inspectorate (both from water companies and local authorities)
• liaise with Inspectors and water company data staff to resolve data issues
• meet Key Performance Indicator dates for the loading of data into the Inspectorate’s data systems
• provide maps and data reports for Drinking Water Inspectors, to assist with assessment of drinking water issues
• query and exploit data in response to ad-hoc drinking water related data enquiries, including Freedom of Information, Environmental Information and Defra requests
• preparation of regular data summary reports and analysis as required by DWI Inspectors or feedback to water companies
• preparation of tables, charts and maps for inclusion in the annual and quarterly ‘Chief Inspector’s Report’
• Assisting with the development of the Inspectorate’s database systems and liaison with Inspectors and IBM for the detailed specification of enhancements
• Assisting with updates of the DWI website

2. Performance manage the Data Officers to optimise collaboration, continual professional development and completion of tasks and objectives to agreed timescales.
3. Project manage improvements and new solutions for the DWI’s database application using an agile framework.
4. Assist the Principal Inspector to identify and develop new IT solutions and ways of working to facilitate better and more efficient use of data.


Essential Skills required:

• proven track record of working with large data sets
• ability to manage and lead a team of Data Officers
• good numeric and accuracy skills
• attention to detail
• analytical/scientific approach
• interest and experience in maintaining high standards of data integrity and quality
• a clear and demonstrable enthusiasm for managing data
• experience of project delivery and project management under pressure
• ability to work flexibly and as part of a team
• excellent IT skills, particularly MS Office software, including SharePoint
• well organised, able to document well written procedures
• appreciation of the General Data Protection Regulation (GDPR)
• able to effectively communicate technical information to all key stakeholders, including water company staff and DWI staff
previous management experience, particularly in a data driven environment
• experience of working in a regulatory environment and dealing directly with external stakeholders
• working knowledge of SQL table structure and querying, and/or basic html coding
• a basic appreciation of data architecture and data modelling
• experience in using Microsoft Power BI and advanced use of Excel
• experience working with Geographical Information Systems (GIS) or working in an area which deals with spatial information
• an understanding of the water industry, drinking water quality and associated regulations and legislation
• basic finance/budgeting experience.


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Making Effective Decisions
  • Leadership
  • Changing and Improving
  • Delivering at Pace


• A comprehensive induction
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

Application Process
As part of the application process you will be asked to complete a CV, personal statement and behaviour statements. Further details around what this will entail are listed on the application form

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Managing a Quality Service. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Sift and interview dates as well as the interview location to be confirmed.

Currently, our office remains closed due to CoViD-19 and it is anticipated that the interviews will be conducted remotely via Microsoft Teams. Alternative arrangements will be considered for those candidates without access to Teams.

If successful at application stage, you will be invited to interview where you will be assessed on behaviours, strengths and experience.

A presentation or additional exercise may also be assessed.

Reserve List
A reserve list may be held for a period of 12 months from which further appointments can be made.

Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

- Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Criminal Record Check
If successful and transferring from another Government Department, a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Childcare Vouchers
Any move to Defra will mean you will no longer be able to carry on claiming childcare vouchers. You will however have access to the governments Tax Free Childcare scheme.

Internal Fraud Database Check
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: .

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here to visit Civil Service Commission

We are closely monitoring the situation with regard to Coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. Please continue to follow the application process as normal and ensure that you check your emails regularly for any updates from us as this is how we will communicate with you.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :
Suzanne Calmels

Email :

Telephone :
020 8026 4599


Recruitment team :

Email :