Programme Support Officer WASH


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Position Description

Job Profile

The Programme Support Officer WASH (Health and Hygiene Promotor) will provide /offer tailor-made WASH support and accompaniment for the Humanitarian Response Programme [WASH COVID 19 Response Project under the “Improving Water, Sanitation and Hygiene in Rural Areas of Zimbabwe Project”] to CAFOD partner, Caritas Hwange in accordance with CAFOD Policies and Procedures on partnership and programme management. This support will primarily focus on the capacity development of partners on WASH standards and systems including WASH assessments and mutual agreements on partner WASH capacity needs and will involve supporting health and hygiene promotion using the PHHE interactive approach, reviewing partner progress, reporting and aspects of donor compliance. 

  • Ensures programme compliance through close cooperation with partner organisations, other members of the finance, programmes, humanitarian and logistics departments.
  • Works with and provides cover for the CAFOD Programme Officer WASH during absence or leave and vice versa.

Key responsibilities

Provide Partner Programme Support – 70%:

  • Provide support to the partner organisation to enable them implement correctly and submit accurate programme reports. Support will include design of health and hygiene promotion in schools, communities and reporting systems, design of standard assessment approaches such as PHHE Index, Sanitation Scores and Satisfaction Scores, training and on-going WASH programming guidance.
  • Lead on reviewing partner progress towards targets and ensure that CAFOD and donor requirements are being met.
  • Review CAFOD records to ensure partner programme reporting is up to date and properly maintained, uploaded in WebPromise on timely manner.
  • Review programme reports from partner to ensure all progress is relevant and relate to indicators of the HPD programme, properly support interactive health and hygiene education and upon clearance and satisfaction make recommendations to the Implementation Managers/Programme Officer.
  • Lead an ongoing process to appraise partner organisation’s programme delivery in line with CAFOD partner assessment policy ensuring timely implementation. This will include field accompaniment visits, desk audits and other methods as appropriate. Ensure recommendations well documented are implemented in agreement with the partner.
  • Participate in programme team meetings to ensure a full understanding of all programme work and any financial implications arising.
  • Ensure regular and timely partner capacity building assessment is conducted and a report produced to be shared with key programme and management team.
  • Participate in delivering training to partners on compliance with donors’ programme requirements as well as grant start-up workshops.
  • In the event of a major issue in relation to programme or financial management at partner level, especially in the management of donor funds, the Programme Support Officer, under the supervision of the Programme Officer, may be required to undertake direct implementation to ensure that programme and financial management and reporting are carried out in accordance with CAFOD and donor requirements. 

Partner Programme Documentation, Compliance and Reporting – 15% 

  • Be the focal point for receiving programme reports from the partners on all grants funds disbursed and giving feedback to the partners on any inconsistencies arising before clearing the reports making sure partner reporting requirements and deadlines as specified in the grant agreements are met.
  • Assist in the programme team in the preparation of donor reports, ensuring these reporting meet all donor reporting requirements.
  • Working closely with the PO WASH to ensure that the relevant CAFOD Procurement Procedures are adhered to and implemented in a standardised manner across all partner offices.
  • Assisting the PO WASH to ensure programme and financial reports presented are detailed and duly supported by relevant documentations that comply with both CAFOD and donor requirements at all times. 

Liaisons with CAFOD Programme, finance and Funding Team – 15%: 

  • Ensure production of reports to be used for management decisions – timely progress reports for decision making, keep the programme team and the PO WASH advised of all situations which have the potential for a negative impact on programme/financial management for further presentation of the same at SMT and for close monitoring of project implementation and progress by all stakeholders.
  • Handle CAFOD office programmes in absence of CAFOD Programme Officer and ensure timely reporting to HQ and donor.
  • Awareness with CAFOD Complaints Handling Procedures, ensure compliance and bring all matters arising to the attention of Programme Officer WASH
  • Carryout routine or quarterly programme reviews and provide feedback on areas of concern for immediate action. 

You may be required to carry out other reasonable duties and responsibilities from time to time in agreement with your line manager

Safeguarding for Children and Vulnerable Adults

CAFOD recognizes the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves responsibility for people who will have contact with children, young people and vulnerable adults and applicants will be subject to specific checks related to safeguarding issues.

Person Specification  

Essential Criteria 

Understanding our context

  • An Understanding Catholic identity: Actively supports CAFOD’s vision, mission and values and what we aim to achieve
  • Understanding CAFOD: Demonstrates high standards of integrity, transparency and accountability in line with CAFOD value of stewardship;
  • Understanding international development: Commitment to humanitarian standards; Understands the complex challenges in the work that we do 

Working together

  • Managing ourselves: Consistently approaches work with energy and a positive, constructive attitude. The capacity to work on own initiative as well as co-operatively as a member of a team.
  • Working with others: Ability to effectively build relationships, influence and liaise with key stakeholders;
  • Communicating
  • Looking outwards 

Making change happen

  • Managing resources: advocates careful allocation, use and optimisation of resources to achieve the required results.
  • Achieving results: Ability to work autonomously and make decisions. Able to improve process and ways of working to achieve results;
  • Managing our performance Demonstrates strong planning, problem solving and organisational skills;
  • Taking the lead 

Job-specific competencies

  • Experience in interactive PHHE approach, health and hygiene monitoring process in schools, and sensitive to the needs of minority/disadvantaged populations
  • Fluency in Written and Spoken English and be able to converse in local languages (Tonga/Nambya/ isiNdebele / Shona)
  • Experience using programme cycle management and able to work with and develop partner capacities.
  • Strong understanding of technical WASH (especially software components) is a must
  • Good interpersonal skills, Inter-cultural sensitivity and confidence in dealing with a wide range of NGO partners and stakeholders
  • Ability to work with minimum supervision is a plus 

Desirable Criteria

  • An undergraduate degree in Public health, Water Supply & Sanitation development, environmental health or related with experience in partner management
  • Conceptual understanding/knowledge of relationship between WASH and learning outcomes 

Please click here for a full list of CAFOD’s Staff Benefits 




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