WASH Programme Manager


Maiduguri, , NG

General context of the project

Since 2009, the Boko Haram insurgency has crippled north eastern Nigeria. Borno State continues to be most affected, with over 1.8 million internally displaced persons (IDPs). Recent advances by the Nigerian Army and the Multinational Joint Task Force have improved humanitarian access in 22 of the 27 Local Government Areas (LGAs) in Borno, but have also revealed the extent of the crisis. In newly accessible areas, basic infrastructure has been destroyed, essential services are non-existent, and most local governance systems are not functional.

INTERSOS has been present in Bama since July 2017, with funding support from USAID-OFDA implementing a project titled “Provision of Emergency Health Care, Nutrition, Protection and WaSH Services, for people affected by the ongoing crisis in Ngala, Bama, Dikwa, Magumeri and Monguno LGAs, Borno State, Northeast Nigeria” with the goal to reduce morbidity and mortality caused by ongoing crisis by provision of rapid emergency health care and nutrition services and ensure a protective environment to IDPs in conflict affected LGAs in Borno State, Northeast Nigeria. INTERSOS anticipates this project to continue in 2021.

In support to the UN-led coordinated humanitarian response in the region, INTERSOS has proposed a one-year WaSH in Health project to respond to Covid-19 in Bama LGA, Borno State. The project aims to reduce COVID-19 linked morbidity and mortality by provision of emergency WaSH in Health preventive services and ensure a protective environment to IDPs in Bama GSSS camp and the host community.

INTERSOS is seeking to hire an Emergency WaSH specialist to provide technical oversight and guidance to quality implementation, monitoring and reporting of WaSH pillars of these projects.

General purpose of the position

To provide technical support to the Mission in the design, implementation, monitoring, training and evaluation of high-quality emergency WASH interventions in Nigeria, while ensuring and linkages with nutrition and protection to effectively and efficiently address unmet needs of most vulnerable groups in the project areas. Furthermore, the WASH Programme Manager will be responsible for assessment, budget management, procurement, reporting, design, monitoring and evaluation of the water, sanitation and hygiene component of INTERSOS’ emergency response to Covid-19 pandemic in Bama LGA. S/he will need to ensure response to immediate WASH and Covid-19 issues with simultaneous consideration of longer term needs and possible scenarios. Depending on the situation, he/she may need to take a very active role in technical coordination, support and advocacy with national and local WASH clusters and other technical agencies relevant to the Covid response and WASH interventions. In the event of expansion of WASH activities and projects, he/she may be asked to support the Mission and be in charge.

Main responsibilities and tasks


Provide WaSH sectoral leadership and expertise in the assessment.

Project Management:

  • Planning, coordinating, monitoring and evaluating the implementation of the multisectoral projects, ensuring timely and quality delivery of services as per approved proposals, work plans and budgets. · Ensure, in line with INTERSOS internal rules and regulations, donor regulations and international humanitarian standard (such as SPHERE) the management of the projects
  • Conduct regular field visits to assess program quality and progress toward objectives, facilitate collective problem solving with staff and other stakeholders to address challenges
  • Monitoring financial supervision of expenditures an appropriate budget management
  • Coordinating with the finance and logistic department to procure material necessary for the implementation of the activities in a timely manner to ensure adequate supply at the intervention sites
  • Plan and distribute tasks and workload among the teams, guiding their understanding of the issues linked to the Project and the Mission through regular working meetings and feedback, in order to ensure an efficient deployment of the resources and the achievement of the expected goals
  • Inform the field team on the instructions given by the capital promoting fluent, smooth written and oral communication and information flow and ensuring confidentiality and full compliance with security rules and medical ethics
  • Supervise the projects material resources put at INTERSOS ’s disposition in order to ensure a correct use and its longevity
  • Supervise all orders (medical and logistical) and the Project’s purchases as well as the financial indicators, with the support of the capital referents, in order ensure efficiency, adequate supply at the intervention sites and early detect deviations and its causes.
  • Ensure appropriate budget management
  • Monitor the risks and threats around the project(s), documenting the situation and analyzing the consequences of political decisions or negotiations in course
  • Proactively participate in relevant technical coordination meetings and working groups.
  • Support the mission in designing high quality projects that integrate WaSH, health, nutrition and protection.

Staff Supervision:

  • Provide technical supervision and guidance to WASH team, including regular training;
  • Be responsible of the proper application of HR policies and associated processes (recruitment, training, briefing/debriefing, evaluation, potential, detection, staff’s development and internal communication) in order to ensure both the sizing and the amount of knowledge required for the activities he/she is accountable for
  • Identify training needs, provide individual follow up and coaching, carry out end of mission evaluation of the team members and lead internal communication initiatives in order to facilitate people’s integration and professional development and to maximize their capabilities and commitment to project’s goals.
  • Ensure that internal performance reviews (IPRs) are completed for all projects staff and filed with the HR as per INTERSOS policies.
  • Conduct initial rapid assessment of Covid response in collaboration with local health workers and affected population; refine priorities and immediate activities and resources i.e. more detailed assessment versus need to address immediate Covid/WASH problems in way that allows a smooth transition Represent INTERSOS to stakeholders and Governmental and non-Governmental agencies (and military where present) for the purposes of the WaSH aspect of the assessment.
  • Assess in-country resources, human, material and financial for response with relevant staff and agencies. Assess overall WASH conditions in camps/collection centres and host communities and actively seek out opportunities for INTERSOS’ involvement in responding to the needs.
  • Support MEAL in interpreting WaSH related data. Regularly monitor WASH projects to ensure compliance with quality standards and guarantee safety of beneficiaries Project Design Support the mission in designing high quality projects that integrate WaSH, health, nutrition and protection
  • Advice the mission on appropriate water systems including source selection, abstraction, storage, treatment and distribution for new systems and/or the rehabilitation of old systems.
  • Advice the mission on the most appropriate form of sanitation system (to include excreta disposal, vector control, solid waste disposal, drainage) taking full account of local conditions, resources, customs and cultural norms.
  • Advice the mission, in collaboration with other actors a suitable hygiene promotion and Covid response strategy. Ensure that issues of prevention, protection and environmental impact, operation and maintenance and sustainability are factored into the project designs.
  • Ensure Sphere standards both qualitative and quantitative, and specific Covid response adjustments are considered. Response Management and Implementation
  • Work closely with the relevant PMs to ensure that the implementation of Covid and WASH response activities are planned and implemented in a phased and prioritized manner in full consultation and co-ordination with all relevant agencies both governmental and non-governmental.
  • Ensure children and youth, gender, elderly, and disability issues are fully considered throughout the project cycle.
  • Provide technical supervision of WaSH interventions Design appropriate monitoring and evaluation systems for Covid response and WASH interventions Response

Reporting & Evaluation

  • Evaluate the implementation of WASH activities and draft recommendations for improved response and WASH programme design. Implement and document qualitative monitoring of WaSH interventions.
  • Develop ToRs for WASH related missions, assessments and evaluations. Coordination and Representation Represent INTERSOS in WaSH sector coordination meetings, and with UN, INGOs and government actors in Borno State.
  • Provide regular updates to project managers, coordinators and team on progress, priorities and constraints.
  • Coordinate and/or implement training and briefing of project staff and stakeholders on Covid -WASH issues.

Technical Competencies required for this position are:

  • A suitable qualification in any discipline relating to Water Engineering, Public Health, or, Civil Engineering or environmental health engineering is the necessary educational background.
  • Hydrology, hydro-geology, water quality and testing (as needed).
  • WaSH related construction – including supervision.
Professional experience
  • At least 10 years of practical experience in developing countries in appropriate water supplies, sanitation and hygiene promotion. It is desirable that some of this should have been in emergency relief programmes. The post holder should have a good understanding of the public health needs of IDPs and of appropriate ways of tackling them. The post holder must be aware of and sensitive to the particular needs of women and children in this context.
  • At least 10 years humanitarian aid experience in the WASH sector applied in emergency response operations, including experience as Project Manager
  • The ability to present concise reports, sometimes at short notice, reflecting the problems and possible solutions for particular situations.
  • Ability to work independently and as a team player who demonstrates leadership and is able to support and train local and international staff and also able to work with disaster affected communities in a sensitive and participatory manner.
Professional requirements
  • Previous overseas work experience, ideally with INGO or UN would be an advantage.
  • Good written and spoken English and other languages as required. Able to communicate clearly and sensitively with internal and external stakeholders. This includes effective negotiation and representation skills.
  • Sound knowledge of M&E for WaSH.
  • Ability to adapt operate effectively under extreme circumstances including stress, high security risks and harsh living conditions. Works and lives with a flexible, adaptable and resilient manner.
  • Demonstrates awareness and sensitivity to gender and diversity. Have experience and the ability to live and work in diverse cultural contexts in a culturally appropriate manner. Has a capacity to make accurate self-assessment particularly in high stress and high security contexts.
  • High level of awareness of environmental health issues as applied to emergency settings, with special attention to the needs of women and children.