WASH Programme Manager

British Red Cross

Lesotho 🇱🇸

 Job description

Job title

WASH Programme Manager, Lesotho

Reporting to

BRC Country Manager, Zimbabwe, Lesotho & South Africa (based in London)

Responsible for

No direct reports


Maseru, Lesotho

Contract length

18 months  



Contextual background to the role & programme

The British Red Cross (BRC) helps people in crisis, whoever and wherever they are.  We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies. We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities.  When the crisis is over, we help them to recover and move on with their lives. In the UK the organisation operates through around 33,000 volunteers and 2,800 staff organised in 21 areas and three regions. The international work of BRC is managed by an International Directorate of around ninety people based in the organisation’s UK Office in London and by staff employed overseas managing BRC operations, supporting partner national societies, or as delegates working bilaterally or on secondment to the Federation or ICRC. The International Directorate consists of five departments

>          Technical & Advisory Department.

>          Programmes & Partnerships Department.

>          Humanitarian Policy Development.

>          International Law Department.

>          Performance & Accountability. 

There are also business partner relationships with International HR and International Finance. The Programmes and Partnership (PP) department is responsible for managing BRC’s partnerships with national societies in Africa, the Middle East and Asia. It manages and coordinates support to these partners, seeking to contribute to the development of their capacities to deliver programmes that build community and individual resilience and to develop organisational response capacity. Towards this aim BRC supports partners’ long-term programmes in key areas such as health and care, disaster risk reduction and disaster preparedness. Organisational development is an integral element of all support to partner national societies. The PP department manages support to partners through teams based both in the UK and overseas.

BRC has worked in partnership with Lesotho Red Cross Society (LRCS) since 2006 supporting the implementation of HIV and Food Security Programming, Disaster Response and Emergency appeals, in addition to contributing to organisational development. Through funding from the Australian Government (DFAT), and in partnership with Australian Red Cross (ARC), BRCS has been supporting LRCS with a four year water, sanitation and hygiene promotion programme in rural communities in Lesotho which commenced in July 2014. By the end of June 2016, LRCS are half way through with programme implementation, and need to complete another 1,000 latrines and 19 water supply systems across two remote districts in Lesotho, alongside the accompanying behaviour change components of the WASH programme.


Reporting to the London-based Country Manager (CM), the post holder, with LRCS, is responsible for managing the timely and quality implementation of the DFAT funded WASH Programme.  The Programme Manager (PM) will draw on the technical support of members of the BRC International Directorate, specifically, the WASH Advisor, Regional Logistics Coordinator, Regional PMEAL Advisor, and International Programmes Accountant to oversee Year 3 and Year 4 programme implementation.  S/he will lead the programme management and will support the LRCS in programme implementation.  S/he will have the responsibility for financial management of the programme and reporting in line with the DFAT funding requirements. S/he will have responsibility for ensuring LRCS logistical procedures are followed and contracting and procurement is in line with these procedures, as well as working with the WASH Technical Advisor to ensure that the programme reflects BRC’s technical approach to WASH, including construction quality, software programmes and longer term operation and maintenance.

Job purpose

The Programme Manager will, with the LRCS, ensure the oversight and management of the water, sanitation and hygiene promotion programme, and be responsible for programme management and reporting in line with the donor requirements. S/he will ensure that the programme is implemented in line with the agreement and framework of the 4 year DFAT funded programme of circa £1.5m. Specifically the Programme Manager will have financial management, progress reporting and logistical responsibilities to ensure the programme is implemented and reported on in-line with the agreed budget and LRCS and BRC procedures.

Duties and responsibilities:

The post-holder is responsible for the management and success of this programme, including managing staff performance, planning and budgeting, reporting and accountability as follows:

1.   Plan and carry out together with the LRCS staff and volunteers, the following tasks to improve health and reduce vulnerability of the beneficiaries by:

>  Ensure clear planning and targeting of project activities for Year 3 and Year 4 of the programme. This will involve creating an enabling environment for LRCS to liaise with Government bodies including the Department of Rural Water Supply (DRWS), the Department of Education (DoE) and the Environmental Health Department (EHD), to agree on targeting in the two districts in Lesotho. 

>  Ensure appropriate systems are in place to monitor programme implementation against planned timeframes, including reporting templates for WASH Officers, monthly programmatic report updates for donors, and monthly written reports to the BRC CM. The PM will also be responsible for updating the DFAT Programme Reporting Tool (PRT) for submission to the donor on a bi-annual basis.

>  Constantly review and update the BRC/LRC work plan for Year 3 and Year 4 to ensure the programme is on track for completion by May 2018 and any issues arising are quickly brought to the attention of LRCS and the BRC Country Manager.

>  Ensure adequate safe water is available to all members of the community or target group as specified in the PRT and ensure water quality is tested regularly where appropriate.

>      Ensure international and/or national WASH standards are maintained as required, including reference to Sphere standards where appropriate.

>  Ensure materials and technical support for construction of household sanitation facilities are provided to the target groups as specified in the BRC/LRC work plan for Year 3 and Year 4.  

>  Ensure adequate sanitation facilities are constructed for schools as specified in the PRT and that software activities are completed, specifically ensuring the inclusion of the socially excluded and vulnerable members of communities.   

>  Support LRCS to reduce programme costs and provide value for money, including driving efficiencies in procurement and construction management.

>  Provide technical advice and approval on the appointment of contractors or suppliers in relation to the programme, specification of materials, appropriate technical designs, implementation approaches and Q&A monitoring tools, with technical support from BRC.

>  Work closely with the LRCS  at all levels, to further the public health/WASH agenda, while supporting and assisting staff and volunteers to effectively implement the DFAT funded WASH Programme.

2.   Maintain oversight and responsibility of the planning and financial management of the programme. Act as the budget holder in line with the BRC/LRCS revised agreement, and BRC/ARC funding agreement specifically related to the DFAT donor requirements.  The budget holder is responsible to ensure that expenditure charged to their cost centre or project is appropriately allocated, and correctly authorized. In addition to approving all procurements for WASH inputs, the authorisation of such expenditure will be exercised by a combination of monitoring actual expenditure requisition against the approved budget line, clarifying funds available and making sure donor requirements are met. Highlight risks of exceeding budget allocations with the CM as soon as they are identified and agree ways forward.

3.   Work closely with LRCS during implementation, reporting and evaluation specifically with the LRC Departments of Health and Care, Disaster Management, Finance and Logistics teams. Coordinate with the BRC Country Manager, WASH & PMEAL Advisor, Regional Logistics Coordinator and International Programmes Accountant based in London, including regular communication of progress and challenges.

4.   Liaise with and encourage the LRCS to engage effectively with government bodies at all levels, UN and international humanitarian organisations, NGOs, CBOs, community groups, beneficiaries and the private WASH sector where appropriate.

5.   Support LRCS, as part of this engagement, to identify operation and maintenance approaches – within communities, government and private sector, and work with the BRC Country Manager and WASH Advisor to put these systems in place.

6.   Assist the national society with producing on time regular and accurate financial and narrative reports for BRC in line with standards of the DFAT donor reporting requirements.

7.   Co-ordinate activities with other participating National Society and bilateral delegates in country; and Federation Regional WASH delegates where possible.

8.      Ensure accountability tools to beneficiaries are in place and actively used.

9.      Ensure gender mainstreaming and environmental impact are considered throughout the programme implementation and risks of negative impacts due to programme activities or decisions are being minimised.

10.   With the LRCS capture learning from the programme development and implementation and ensure dissemination of learning with BRC, ARC, Federation and other DFAT CSO funded partners. With LRCS develop and participate in regional, continental and virtual (webair etc.) learning events.

11.   Work in line with the BRC Safeguarding Policy and ensure the activities of the LRCS are always reflective of good child protection practice and protection of the vulnerable. Work with LRCS in the development of the national society’s Safe Guarding Policy.

12.   Uphold the Fundamental Principle of the Red Cross and Red Crescent Movement and work within the Society’s Equal Opportunities Policy.

Person Specification

General                                                                                                  Required        Preferred

In good mental and physical health



Fluently spoken and written English



Understands the RC fundamental principles and mandate



Valid international driving licence (manual gears)



Education / Training

Attended IMPACT training course or has equivalent knowledge  of Red Cross Red Crescent Movement.



Degree or diploma in Water/Sanitation, Civil engineering or similar technical sphere and/or a degree or diploma in public health or in a community/social development field



Further qualifications in water/sanitation , civil engineering, programme management and/or logistics





Experience of WASH WatSan work in a less developed country and/or extensive experience of WatSan work in a developed country



Experience of working for a humanitarian organisation and/or the Red Cross/Red Crescent Movement



Experience in working in developmental contexts and engaging effectively with beneficiaries



Experience of risk assessment, project planning & budgeting, supervision and management at all stages of the project cycle to include monitoring and evaluation



Experience of construction supervision and logistics  






Experience of managing large donor grants and producing narrative and financial reports



Substantial experience working through partner organisations



Experience working with local authorities and governmental bodies



Knowledge / Technical Skills

Self-supporting in computers (Windows, spreadsheets, word-processing)



Skills in training and developing staff **



Ability to lead and provide direct supervision of a small team of technical professionals. Ability to engage effectively with NS staff, volunteers and beneficiaries, being results focused and accountable, being a team builder and team player, a good communicator at all levels, having professional mastery over their technical area, having leadership qualities and encouraging others to take the lead when appropriate, having managerial effectiveness. [?]



Good knowledge of implementing WASH projects through PHAST approach



Strong project management skills



Strong logistical management skills



Personal Skills

Cross cultural sensitivity and ability to interact well with diverse groups of people and multiple teams



Effective at time management and meeting deadlines



Ability to build partnerships and alliances, both inside and outside the organisation.



Ability to communicate complex and evolving ideas to a variety of audiences



Ensure equal opportunities and anti-discriminatory practice and promote diversity