WASH Cluster Support Officer via ReliefWeb

IYD International Humanitarian Relief Association

Gaziantep, , TR

IYD – Humanitarian Relief Association

Deadline for applications: 14/06/2020

Position: NW Syria – Wash Cluster Support Officer.

Location: Turkey-Gaziantep.

Working Area: Office.

About: IYD – Humanitarian Relief Association:

IYD is a Turkish, non-governmental, non-profit and has no political association working in various fields of humanitarian relief, development, and education.

IYD was established in early 2013 in Turkey.

IYD was registered in 2014 with a license No. (34-203/022) and it has been working according to Turkish Organizations Law No. /5253/ under the name: ULUSLARARASI INSANI YARDIMLAŞMA DERNEĞI

IYD’s offices are spread throughout Turkey and Syria as following:

  • Turkey: Istanbul – Gaziantep.
  • Syria: Aleppo – Idleb.

IYD vision:

In science and work, pioneers in developing ways of life to draw smiles and instill hope.

IYD mission:

To provide the best services to develop the affected societies, meeting the basic needs according to the international standards and within a unique ethical methodology.

Our values:

  • Respecting others
  • Transparency
  • Teamwork
  • Creativity
  • Independency
  • Neutrality

IYD strategic goals:

  • Working on ensuring a decent life for all the affected people.
  • Rehabilitation and construction of the damaged infrastructure.
  • Securing the daily basic needs.
  • Raising and revitalizing the capacities of the Syrian Civil Society.


Job Title: NW Syria – Wash Cluster Support Officer.

Project / Department Title: WASH CLUSTER.

Direct supervisor / Reports to: WASH Cluster Coordinator.


The WASH cluster provides leadership and facilitates the processes that ensure a well-coordinated, strategic, adequate, coherent, and effective response by member organizations in northwest Syria. The Cluster:

  • Establishes and maintains an appropriate humanitarian coordination mechanism.
  • Builds complementarity of partner actions in avoiding duplication and gaps.
  • Ensures that adequate resources are mobilized in a timely manner and are equitably allocated for the effective functioning of the cluster, its partners, and its response.
  • Ensures effective and comprehensive integration of relevant cross-cutting issues, including age, disability, gender, and environment.
  • Establishes linkages with other clusters such as with Early Recovery, Health, Nutrition, Education, Protection and CCCM, and SNFI.
  • Interact with other clusters through inter-cluster coordination groups, humanitarian actors, and relevant authorities for operational planning, engagement, and active contribution of operational partners.
  • Maintain flexibility to respond to changes in the operating environment, evolving requirements, capacities, and participation.
  • Support effective use and transfer of information to, from, and between cluster participants and other stakeholders.
  • It is accountable to the affected population through effective and inclusive consultative and feedback mechanisms.
  • Monitor the performance of the core cluster functions.

Purpose of the Position:

The selected incumbent will:

  • Manage, on a daily basis, a group of at least six Field Facilitators who are supporting the WASH cluster members in designing and implementing WASH interventions that are compliant with the WASH cluster priorities and humanitarian principles.
  • Support the team of Field Facilitators in their works related to needs assessment, data analysis, project design, monitoring, and evaluation.
  • Work with NGOs to develop district/sub-district coordination by decentralizing coordination at the field levels.
  • Support the WASH members in ensuring compliance across their WASH interventions through regular guidance and capacity building initiatives.
  • Organize/ coordinate training events for the cluster members.
  • Assist the WASH Cluster Coordinator and Co-coordinator in other different coordination duties as assigned.

Roles and Responsibilities:

Summary of key functions:

  • Team management.
  • Monitoring and Reporting.
  • Information Management and Sharing.
  • Cluster coordination.

Team management:

  • Manage, daily, a team of field facilitators.
  • Prepare weekly work plans and findings reports.

Monitoring and Reporting:

  • Assist the Cluster Coordinator and co-Coordinator to develop simple and value-adding monitoring strategies and tools to be used by the field facilitators, this aiming to improve the quality of implemented WASH activities by cluster members.
  • Identify current monitoring methodologies used by other Clusters and/or hubs and identify good practices that may be applicable to the North West Syria situation and context.
  • Assist the Cluster Coordinator and Co-coordinator in monitoring and reporting tasks and responsibilities, in particular in the preparation of field visits reports and related products.
  • Quality management of WASH programs such as community leadership in managing WASH, institutional development, construction/installation quality, water quality management, etc.

Information Management and Sharing:

  • Support Cluster coordinator and co-coordinator in developing and/or improving information management within the cluster. This includes the development of standardized databases that can be used to capture relevant information for monitoring and planning purposes.
  • Liaise with OCHA’s Public Information Unit on the development of visual products and data-capturing systems to provide an effective service to cluster members and to the humanitarian community as a whole.
  • Pro-actively share information and relevant reports with WASH cluster coordinators and cluster members.
  • Brief WASH cluster members on findings, issues, and gaps from the field.
  • Identify innovative ways of sharing information within the cluster members and between different clusters.
  • Identify key pieces of information that will assist the Cluster coordination team and organizational decision-making bodies to take appropriate decisions with a particular focus on improving the quality of humanitarian response in northwest Syria.

Cluster coordination:

  • Assist the Cluster Coordinator and Co-coordinator with cluster coordination duties as assigned. This may include liaising with cluster members via email, telephone, and in person.
  • Establish strong working relationships with all cluster members in order to facilitate effective collaboration and communication.
  • Pro-actively assist the coordination team in identifying and building strategic linkages with other clusters. Including sharing information and gaps as identified by the field facilitators.
  • Assist the Cluster Coordinator and co-Coordinator in identifying/verifying humanitarian needs and response gaps in order to ensure a more effective/timely response by cluster members and better resource mobilization.
  • Assist the Cluster Coordinator and co-Coordinator in sub-national coordination.
  • Any other duties as requested by the supervisor.


  • BSc. degree in Management, Engineering, or any relevant certificate.


  • Sharp time management skills.
  • Strong ethics, with an ability to manage confidential data.
  • The ability to work in a systematic and organized manner.
  • The ability to use engineering software especially Autocad in a professional way.
  • The ability to use Microsoft Office programs including Excel, Word, Outlook, and PowerPoint in a professional way.
  • Fluency in Arabic and English, both written and verbal.
  • Self-starter with the ability to work with minimal supervision.
  • Good organizational, multitasking, and time-management skills.


  • Work experience in WASH for at least 3 years with an emphasis on humanitarian emergency and infrastructure interventions.
  • Strong background in project management, monitoring, and evaluation, coordination, administration, or financial management, with International and/or National NGOs.
  • Proven administrative and IT skills, data collection tools, Power Bi, and an ability to maintain accurate records.
  • Excellent knowledge and experience of the northwest Syria context and response are desirable.

Physical and personality traits required:

  • Flexible and able to work well under pressure
  • Capable of working collaboratively with team members to achieve objectives.

How to apply


Interested candidates should use the following link for registration:


We are strongly encouraging females to apply for this position.

General Information:

  • Multi-sent CVs will be ignored (please send your CV only one time at a time).
  • No resume will be reviewed after the specified date for receiving CV’s to the announced vacancy.
  • IYD is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups, and persons with disabilities are equally encouraged to apply.
  • IYD does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
  • IYD is not able to respond to every applicant individually due to the anticipated high number of applications.
  • IYD retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer a contract with a modified job description or for a different duration, or to offer a contract at a lower grade.

We thank all applicants; however, only short-listed candidates will be contacted for interviews.

Shortlisting and interviews could be done before the application closing date.

Website: https://iydrelief.org