Consultancy: WASH Knowledge Management for an Impactful Global Response to COVID-19

United Nations Children's Fund (UNICEF)

New York, NY, US

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

Vacancy Announcement: Consultancy: WASH Knowledge Management for an Impactful Global Response to COVID-19

Consultancy Title: WASH Knowledge Management for an Impactful Global Response to COVID-19

Section/Division/Duty Station: PD-WASH, New York

Duration: 130 days between May – December 2020


If you are a committed, creative professional and are passionate about making a lasting difference for children, the world’s leading children’s rights organization would like to hear from you. For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children’s survival, protection and development. The world’s largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments. UNICEF has over 12,000 staff in more than 145 countries.


How UNICEF gathers and uses knowledge in the COVID-19 response is critical to the effectiveness, efficiency, equity and impact of the response, as well as how UNICEF the socio-economic impacts of the response are mitigated. Decision makers at all levels need information that better informs them how to plan, design and implement their response. Responsible organizations have already generated and shared a significant amount of data, statistics, status reports, guidelines and plans related to COVID-19 – hence requiring a timely management of that rapidly expanding body of knowledge. Furthermore, when the Pandemic subsides, we have to be prepared to Build Back Better, and to have done the assessment of the response to be better prepared for the next Pandemic.

In making sense of the current and future knowledge available, UNICEF as one of the main agencies leading the global response must decide:

  1. What is the (most) relevant knowledge that needs to be gathered now for planning and for utilization in future actions; and how do we collect and compile this knowledge from the many sources?
  2. How do we customize this knowledge in usable formats for different audiences?
  3. How do we disseminate this knowledge for maximum impact, both internally and externally?
  4. How do we build capacity to manage the knowledge, and to support the response?

The purpose of this assignment, therefore, is to support the implementation of PD-WASH’s knowledge management strategy for the COVID-19 response.

Terms of Reference / Deliverables 

The consultant will:

  1. Collect all gathered WASH-related COVID-19 knowledge into one set of folders on SharePoint with appropriate meta-data. Knowledge includes all WASH-related internal knowledge and selected external knowledge.  Conduct a mapping exercise of existing knowledge available, by category, and the sources of that knowledge, and identify key gaps in knowledge.
  2. Lead internal discussions on what are the priority knowledge gaps to fill, and determine how the knowledge is to be collected, compiled and analysed. This will include plans for After Action Review and technical and advocacy flagship products to be produced by Programme Division-WASH and regional offices.
  3. Update knowledge inventory file on an ongoing basis, to be used for deciding what to disseminate to whom and channels to be used (e.g. monthly WASH Bulletin, email, web platforms)
  4. Lead or support others leading each of the identified flagship products
  5. Manage knowledge to be customized by HQ or regional offices into templated knowledge products or to feed into advocacy or technical pieces (with support from writers in PD-WASH or ROs)
  6. Help facilitate the Yammer site (community of practice) and help manage the Q&A to provide accurate, timely answers
  7. Support the regular update and management of the communications pages on SharePoint, and posting of key knowledge products to other internal pages and external (partner) sites
  8. Participate in internal meetings and external meetings with partners, as requested


1) Education

  • Advanced university degree in science or social science 

2) Work experience

  • A minimum of five years of progressively responsible experience in water, sanitation and hygiene programmes and policies, covering low- and middle-income countries.
  • Preferable is prior experience with emergency responses in WASH.
  • Documentation and knowledge management around WASH programming and policies.

3) Competencies

  • Expertise in knowledge management
  • Expertise in WASH in (public health) emergencies
  • Experience leading and conducting reviews
  • Experience writing high quality reports in English
  • Ability to work effectively in a (remote) team 


  • Completed profile in UNICEF’s e-Recruitment system and provide Personal History Form (P11) Upload copy of academic credentials
  • Financial proposal that will include:
  • your daily/monthly rate (in US$) to undertake the terms of reference (can be downloaded here: 
    • travel costs and daily subsistence allowance, if internationally recruited or travel is required as per TOR.
    • Any other estimated costs: visa, health insurance, and living costs as applicable.
    • Indicate your availability and location from where you work
  • Any emergent / unforeseen duty travel and related expenses will be covered by UNICEF.
  • At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.
  • Payment of professional fees will be based on submission of agreed satisfactory deliverables. UNICEF reserves the right to withhold payment in case the deliverables submitted are not up to the required standard or in case of delays in submitting the deliverables on the part of the consultant.

U.S. Visa information:

With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4.  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results. View our competency framework at: Here

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Opening Date Sat May 09 2020 15:00:00 GMT+0200 (Central European Summer Time) Eastern Daylight Time
Closing Date Sun May 17 2020 05:55:00 GMT+0200 (Central European Summer Time)





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