- Salary: €44,133 – €49,038
- Based in Country: Syria
- Job Title: Wash and Shelter Coordinator
- Contract Type: Unaccompanied Fixed Term International Contract
- Annual Allowance: e5,000
- Benefits: See attached T&C
- Closing Date: 27 September 2023
About the role:
This is a 1 year, replacement role with unaccompanied terms based in North East Syria with travel to Duhok (Iraq) with a salary of Band 4 (€44,133 – €49,038).
You will report to the Programme Director and will liaise closely with the Programme Coordinators, MEAL staff, Area Coordinators, Country Finance Controller and Programme Partners. The WASH and Shelter Coordinator directly manages three national programme managers, two WASH Programme Managers (1 hard WASH and 1 soft WASH), and a Shelter Manager.
We would like you to start as soon as possible.
You will provide management and technical oversight of Concern’s diverse portfolio of WASH and Shelter programmes in Syria. As WASH and Shelter Coordinator you will oversee the work of a team of around 50 people. WASH activities include: (1) infrastructural projects (e.g. extension, construction, rehabilitation and maintenance of water stations and networks, sanitation facilities); (2) emergency WASH services to IDP camps and informal settlements (e.g. water trucking, construction of latrine and handwashing facilities); and (3) hygiene promotion; water quality mapping; and capacity building for local authorities. The Shelter rehabilitation of private homes and school) is managed by a team of 30 staff. You will also contribute to Concern’s multi-sectoral emergency response in Syria through the development of new programmes and proposals, the drafting of high quality internal and external reports, and effective grants management. You will also be expected to represent Concern within Clusters and other Coordination Fora.
In this role you will:
- Programme Planning, Management and Development:
- Provide technical and management oversight and supervision of assigned WASH and shelter projects.
- Ensure that all programme targets are reached in accordance with agreed programme objectives, as per contracts with donors, in line with the overall programme approach and ensure integration with other programme activities.
- Ensure that all resources (technical, financial, HR) are in place to implement the different projects of the WASH and shelter programme in accordance with the work plans and realistic timeframes and milestones agreed with contractor and donors.
- Review the designs and plans of the assigned WASH and shelter activities to ensure they follow international and humanitarian best practice and in line with Concern, donor and local authority policies and guidelines.
- Commission, review and approve technical documents such as tenders, BOQs, procurement and oversee material and equipment purchases and delivery as necessary ensuring that Concern and donor policies and procedures are applied and followed.
- Working with the WASH and shelter team, ensure strong supervision of all selected contractors ensuring implementation of projects is to the highest quality and are in accordance to agreed designs, policies and procedures and timelines.
- Ensure the preparation of detailed implementation work plans and provide the necessary guidance and support to the team to achieve timely and quality implementation of activities.
- Carry out regular field visits, access permitting, to inspect works and organize regular project review sessions through participatory methodologies involving beneficiaries and other stakeholders in the areas of intervention, with the aim of establishing and/or verifying emerging needs, gaps and priorities, and communicate these to the Programmes Director as part of a continuous programme review and improvement process.
- Support the MEAL team to implement an M&E system to monitor progress and capture impact of projects and to make necessary adjustments to work plans if necessary in a timely manner.
- Contribute to the preparation of WASH budgets, funding concept notes and proposals through analysis of field data and actual costs incurred on activity implementation.
- Write concept notes, full proposals, mid-term and end of grant reports, and any other documents for grants and contracts under the strategic guidance of the PD or Programme Coordinator. This includes background research, stakeholder analysis, data collection & analysis, consultation processes, development of narrative, development of budget and production all associated documents to a high standard in accordance with donor requirements;
- Oversee the preparation of high-quality donor narrative reports on WASH activities in a timely fashion.
- Human Resources Manager and Capacity Building
- Train Concern and key partner staff in donor requirements and compliance rules under specific contracts, in collaboration with Concern Finance and Systems staff;
- Lead and manage staff, contributing to their capacity building and career development.
- Provide technical support and on-going on-the-job training and coaching to staff
- Ensure efficient team deployment through a system of up-to-date job descriptions developed in line with Concern organizational structure. Regularly review and recommend staffing structure reviews to the Programmes Director.
- Ensure that all staff is aware of and comply with Concern’s policies and procedures
- Monitor and review performance of staff line managed through Concern’s Performance Development Reviews system (PDR’s) and hold staff accountable for meeting the success criteria
- Coordination and outreach
- Participate proactively in, and contribute to relevant coordination forums, working groups and cluster meetings.
- Strengthen links with WASH and shelter departments in other NGOs through effective and on-going coordination, information sharing and results dissemination at regional level and national level.
- Represent Concern and its WASH and shelter programme in relevant fora, including donor meetings, and with local authorities.
- Share information on Concern activities and intervention and promote good relations and collaboration with other actors working in the area.
- Participate in the design and implementation of accountability and quality initiatives ensuring that they are integrated into the programmes
- Adhere to and promote Concern’s Code of Conduct and Associated Policies.
- Undertake other related duties as may reasonably be assigned by the Country Director and/or the Programmes Director.
In line with Concern’s commitments under the Core Humanitarian Standard (CHS):
- Actively promote meaningful community participation and consultation at all stages of the project cycle (planning, implementation, M&E);
- Work with relevant colleagues to ensure that the Complaints and Response Mechanism (CRM) is functional and accessible, that feedback and complaints are welcomed and addressed;
- Work with relevant colleagues to ensure that information about CRM, safeguarding and expected staff behaviour is disseminated among programme participants and communities.
- Contribute to all aspects of the Programme e.g. mainstreaming of equality, protection, and disaster risk reduction.
- Collaborate on advocacy work through provision of sound, reliable and evidence-based information based on thorough research.
- Provide all necessary documentation support to the Senior Management Team (SMT) including visibility material and programme brochures which promote Concern’s work.
- Any other tasks mutually agreed with the Programmes Director and /or the Country Director.
Your skills and experience will include:
This position demands a highly organised and dynamic individual with a demonstrated ability to achieve results in a demanding environment.
- BSc in Water Engineering, Civil Engineering, construction management or any related Engineering field.
- Minimum 3 years WASH and Shelter experience including at least 2 years at management level.
- Thorough technical knowledge of water supply construction and maintenance, including experience with household level sanitation, hygiene promotion, community mobilization, participatory planning and environmental conservation.
- An understanding of shelter rehabilitation activities and rehabilitation of schools
- Experience in Monitoring and Evaluation techniques and a good grasp of project cycle management.
- Experience working collaboratively with a variety of stakeholders including local authorities, partners, and other I/NGOs.
- Thorough understanding of budgetary, HR and procurement processes.
- Very strong English writing and verbal communication skills.
- Good team player, flexible and politically and culturally sensitive.
- Excellent computer skills, including Microsoft Office.
We would also like:
- Ability to speak, read and write Arabic is an asset.
- Previous work experience in response to the Syrian crisis.
- Affinity with organisational values, mission and vision, commitment to humanitarian principles.
- Familiar with UN coordination mechanisms (cluster approach).
To apply: all applications should be submitted through our website at https://jobs.concern.net by closing date.
Due to the urgency of this position, applications will be short-listed on a regular basis and we may offer posts before the closing date.
Please note that for this position, negative tests for the following will be required by the country authorities: HIV, Hepatitis A and Hepatitis B. All applicants for this position must be prepared to undergo this testing.
If you have any concerns about our recruitment process and need particular assistance – for example if you have a visual impairment or are neurodivergent – please let us know and we will do our best to accommodate you.
Concern has an organizational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organization, and the standards of behavior expected of them. In this context, staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.
Your Personal Data
During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.
For additional information, please consult our web site or contact the Human Resource Division in our Head Office.
You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy
Concern Worldwide is an Irish-based non-governmental, international, humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries.
- WASH Shelter Coordinator – Syria – Sept 23 (1).pdf (37.77 KB)
- 2022 T&C’s Band 4 Unaccompanied.pdf (31.02 KB)