Field Support Team (FST) (WASH Information Management Officer)

Geneva, Switzerland 🇨🇭

Norwegian Church Aid (‘NCA’) is one of the largest aid organisations in the Nordic region. We are there in disasters and emergencies to provide water and critical assistance to those affected. Together with our international network and partner organisations in the ACT Alliance we are able to reach millions of people each year and help make a positive difference around the world. We are determined to work towards eradicating injustice and we therefore work passionately with advocacy, long-term development in local communities and providing emergency assistance. As we see more and more people impacted by disasters, we now have an even stronger focus on providing more people with emergency relief and access to clean water. We believe that people in need must be helped and we will not stop fighting for a just world. 

NCA is now seeking two WASH Information Management Officers (IMO) to join the Global WASH Cluster (GWC) Field Support Team (FST). The IMOs will be focused upon providing both direct and indirect support to WASH coordination platforms. They may also be deployed to support target countries or operations worldwide, and are expected to improve WASH coordination and capacity building activities.

The IMOs will support and coordinate with the whole FST, and will link with other actors at the global level, while ensuring that the FST has the tools, capacity and resources required to sustain high levels of performance. In doing so, the IMO will contribute to issues of gender, age, diversity, advocacy, environmental sustainability and accountability to affected populations. They will also ensure dissemination of information, learning and capacity building.

The position is an engagement until 31.12.2017 and constitutes a secondment arrangement to the GWC in Geneva. Location for the position is flexible, with potential for the right person to be home-based, Geneva-based or in one of NCA’s office.

The position will be deployed to the field 60% of the time to provide support to FST target countries and operations globally. Each deployment is generally between 3 to 12 weeks.The remaining time will be spent equally in support of the GWC strategic objectives and NCA’s WASH and humanitarian programs.

NCA uses an electronic gateway for all recruitment where you can register and submit your CV, write an application / cover letter and attach relevant certificates. Only applicants using this electronic gateway will be considered for the position.

Job description

  • Establish basic information systems at the onset of an emergency and provide critical gap-filling as well as capacity building activities in on-going crises.
  • Provide remote technical support to national platforms in conjunction with other FST members.
  • Establish linkages with key information management organisations (e.g OCHA, IMMAP, ACAPS) and other Clusters to share relevant information and analysis, and to keep informed and disseminate information regarding new IM approaches, technologies or initiatives.
  • Support service delivery to the National WASH Coordination Platforms by eg. managing information flow and providing updated information on the humanitarian situation.
  • Support planning and strategy development by providing information management services for strategic decision-making in the humanitarian response (eg. SRP, RRP).
  • Prepare needs assessments and gap-analysis (across and within sectors, using information management tools as needed).
  • Promote best-practice monitoring systems and reporting formats across the regions and countries.
  • Identify and find solutions for (emerging) gaps, obstacles, duplication and cross-cutting issues.
  • Measure performance against the cluster strategy and agreed results, recommending corrective action where necessary.
  • The positions will have functional and operational reporting to the FST manager, Geneva and Deputy Global WASH Cluster Coordinator. HR and administrative reporting to NCA office, Oslo.
  • During the 20% of time assigned to the employing NGO, contribute to their work-plans.


  • Ideally ten years’ field management experience in WASH emergency humanitarian contexts.
  • Master degree, or relevant combination of qualifications and experience, in public health in emergencies, water, social sciences, institutional development, water or sanitation engineering or related field.
  • Strong experience in developing and implementing IM tools and systems.
  • A good understanding of the humanitarian policy environment, including current knowledge of the latest WASH policies, research, international standards and developments in the field.
  • Proven ability to conceptualize, develop, plan monitor and evaluate IM relative to programmes.
  • Experience with natural and complex political emergencies in diverse cultural and climatic settings.
  • Experience of applying humanitarian accountability standards and practices.
  • Experience in liaison with a broad range of stakeholders, ability to build relationships and networks with international donors, UN agencies and INGOs, national authorities, national/local partner agencies and emergency affected communities.
  • Proactive problem solving and operational decision making.
  • Fluently spoken and written English is a requirement.
  • Candidates with a demonstrated ability to work in French will be preferred.
  • Good command of another language (especially Arabic) is desirable.

Personal qualities

  • Highest-level technical, analytical, negotiation, communication and advocacy skills.
  • Strong skills in presentation and facilitation.
  • Ability to encourage and contribute to a climate of team-working and collaboration in a multi-cultural environment.
  • Excellent training, coaching and mentoring skills.
  • Consistently achieves high-level results, managing and delivering projects and activities on-time and on-budget.
  • Excellent leadership and supervisory skills; provides others with a clear direction; motivates and empowers others.
  • Ability to analyse and present diverse and complex quantitative and qualitative data from a wide range of sources.
  • Quickly builds rapport with individuals and groups and nurtures good relationships across organizational levels and boundaries from government leaders to all stakeholders and the affected population.
  • Computer skills, including common databases, GIS, and analysis softwares.
  • Willingness to travel, resilience, stress tolerance and work under difficult conditions.