Humanitarian Support Personnel –Sustainable WASH Services Coordinator



Oxfam is a global movement of people working together to end the injustice of poverty.

Do you have proven practical experience in strengthening the sustainable delivery of WASH services in fragile and resource strained contexts?

Are you a self-starter, capable of designing programs from the ground up and supporting colleagues to take on new challenges?

Are you able to communicate in French and English with colleagues, partners, and a variety of WASH sector stakeholders from a diversity of backgrounds?

If the answer is yes, then we would like to hear from you.

The Role

What is a Humanitarian Support Personnel (HSP)?

Oxfam has a large team of HSPs covering many disciplines who bring their skills and experience to Oxfam’s country teams to help them respond to conflicts and natural disasters. HSPs are roving and are deployed from their home base to country programmes in Africa, the Middle East, Asia and Eastern Europe from a few weeks to up to several months.

What will you be doing as the Sustainable WASH Services Coordinator HSP?

The prime purpose of this role will be to build a portfolio of sustainable WASH initiatives in countries and support WASH program teams to deliver new programs and approaches to address challenges in sustainable services. This will involve taking an interdisciplinary approach to addressing the inter-related systems that affect the delivery of WASH services, including governance, finance, and market systems. Together with colleagues in countries you will work to strengthen the capacity of water and sanitation service providers, service authorities, institutions and water users associations, including through the development of new service delivery models.

Key Responsibilities and Accountabilities:

  1. Program development: Working closely with Oxfam WASH program teams in countries, develop new programs, approaches, and service delivery models.
  • Lead formative research and support Oxfam program teams in carrying out feasibility studies and analysis to develop new models for sustainable water & sanitation service provision.
  • Through co-creation and collaboration, lead development of new programming approaches and proposal writing.
  1. Program support: Advise program colleagues on program analysis, design, implementation, monitoring, and coordination with relevant bodies in country and internationally.
  • Identify practical next steps that program teams can take to progress, supporting them in workplanning, identifying resources required and how they can draw from existing resources, while guiding them on medium and longer term plans and vision.
  • Develop links with new and innovative partners, as well as related institutions and networks, to strengthen programming.
  • Working closely with WASH program colleagues, MEAL, and program management, develop MEAL frameworks that measure sustainability outcomes and enable feedback loops that enable course correction and learning.
  1. Influencing: Strengthen the uptake and reach of Oxfam’s work in sustainable services within the Oxfam confederation and externally.
  • Integrate the sustainability of WASH services into Oxfam’s strategic direction and action planning at a country level (ex. in Oxfam Country Strategies).
  • Build support from Oxfam leadership in countries to champion Oxfam’s work in sustainable WASH services internally and externally.
  • Influence sector practice, peer organizations, and WASH coordination platforms in the area of WASH sustainability to expand the reach and impact of Oxfam’s work.
  1. Knowledge exchange and learning: Support capacity development within Oxfam and share documented learning through networks.
  • Lead capacity building to develop expertise within Oxfam program teams on sustainable services.
  • Coordinate with technical colleagues to document and share learning from programs and new initiatives.
  • Produce knowledge sharing products for publication.
  • Utilise or develop mechanisms to disseminate information on new approaches and practices within Oxfam and externally.

What we are looking for

Minimum requirements all HSPs are expected to fulfil:

  • Ability to deploy at short notice to areas affected by crisis and support the rapid scale up of humanitarian programmes to meet life-saving needs of affected people.
  • Demonstrate Oxfam values and behavioural competencies.
  • Management skills: HSP deployments usually involve managing a team to deliver the work, HSPs will need to demonstrate management competencies, of multi-cultural teams, in difficult and stressful environments.


The post holder will have demonstrated experience in strengthening WASH systems to enhance the sustainable delivery of services.  This may be experience through a work history in I/NGOs, public utilities, private sector, and/or related institutions supporting WASH service delivery.


  • Strong written and spoken proficiency in English and French.
  • Proven project management or technical specialist experience working on sustainable provision of WASH services in fragile and resource-strained contexts.
  • Experience across a range of countries and contexts and in providing remote advisory support to program teams.
  • Familiarity with financial analysis and approaches used by WASH service providers and supporting institutions.
  • Strong understanding of community engagement and methods in ensuring the meaningful participation of affected people in processes that affect them.

Please see the attached job description for the full responsibilities that the Sustainable WASH Services HSP will undertake and the required skills and competencies.

We offer

This role will give you an opportunity to make a difference in Humanitarian response, to act as a key contributor to the Water and Sanitation Team to work with a group of passionate people that are specialists.

We offer a competitive pay (as advertised) and benefits package which is detailed in the attached HSP benefits document.  In addition to the net salary (take home pay), Oxfam will reimburse the tax liabilities of the job holder (relating to Oxfam salary) & reimburse up to 13% net salary towards a bonafide pension scheme.  There is also a generous allocation of holiday and Time Off in Lieu (TOIL) as outlined in the attached documents on HSP Holiday and TOIL explained and where applicable country of deployment Rest and Recuperation and Hard to Work allowance.


We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. 

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply  

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

  • We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
  • We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
  • We want and need everyone, and that means we need you.

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.





IHE Delft MSc in Water and Sustainable Development