Shelter and WASH Programme Development Manager

Norwegian Refugee Council (NRC)

Palestine 🇵🇸


Job Purpose

The Shelter-WASH PDM, will be responsible for the technical and strategic development of the Shelter and Settlements Core Competency (CC), as well as the WASH Core Competency, and will provide strategic direction and quality assurance for NRC programming. The position holder will be responsible for mentoring, training and capacity building staff, take a lead role in coordination, and actively contribute to advocacy as well as programme design and proposal development in fundraising for the CC. 

What you will do;

  • Develop Shelter and Settlements, as well as WASH strategies, technical SoPs / guidelines and Macro Log-Frames
  • Ensure Shelter and WASH emergency preparedness and response plans (EPRP) are in place.
  • Provide technical direction and support in the implementation of Shelter and WASH interventions to ensure harmonisation and consistency across projects and areas of operation.
  • Identify trends and technical standards and provide tailored technical direction and project implementation support.
  •  Evaluate, analyse and take initiative to secure funding for a potential expansion of Shelter and WASH activities in the West Bank.
  • Overall management of Shelter and WASH project staff as well as ensure their capacity building and transfer key skills
  • Coordinate and manage Shelter and WASH project implementation (activities, budget and project documentation) in line with proposals, strategies and donor requirements
  • Ensure monitoring of programme outcomes and outputs for each grant, as indicated in the Monitoring and Evaluation (M&E) matrix, with consistency in data management from field reports to database and reporting.
  • Provide feedback and updates on procedures and guidelines to concerned management whenever required as well as ensure that project processes and related information are properly documented.
  • Contribute to the institutionalization of cash-based interventions and market-based programs through capacity building and interdepartmental engagement.
  • Provide systematic training and build capacity of staff in technical approaches including cash-based interventions and market-based programmes and community-based approaches.
  • Promote the use of clean energy approaches aligned with NRC program Strategy, including conducting environmental screening and integration of mitigation measurements (use of NEAT+).
  • Liaise and collaborate with relevant local and national authorities and stakeholders and represent NRC in relevant forums/cluster/working groups.
  • Promote the rights of IDPs/returnees in line with the advocacy strategy as well as ensuring vulnerable refugees are targeted by the Programme, considering people with disabilities, gender, and protection issues.

Professional Competencies and Qualifications Required

These are skills, knowledge and experience that are important for effective performance.

  • Bachelor’s degree in a relevant field of study.
  • Minimum 3 years of experience from a senior level project implementation position in a humanitarian/recovery context
  • Experience from working in complex and volatile contexts. Knowledge of the Palestinian context is highly desirable.
  • Technical Shelter and/or WASH expertise – at least a solid experience of Shelter programming areas and working understanding of WASH
  • Knowledge and skills in market analysis, cash-based interventions and market-based programs
  • Fluency in English, both written and verbal. Knowledge of Arabic, both written and verbal is an added advantage.  

Behavioural competencies

  • Managing resources to optimize results
  • Managing performance and development
  • Empowering and building trust
  • Handling insecure environments

What We Offer

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

Female candidates are strongly encouraged to apply and join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take initiative.

We are also looking for people who share our values:

  • To be dedicated in what we do;
  • To be innovative with our solutions;
  • To act as one unified and inclusive team;
  • To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.

Additional Information:

Duty Station: Jerusalem

Travel: 50% to NRC operational contexts

Duration of contract: 12 months (renewal based on performance and funds availability)              

Grade 9 in NRC’s grading structure

Reporting line: Head of Programme

Provides supervision to: Shelter-WASH Coordinator, Shelter Technical Officer (TO), WASH Technical Officer (TO), Shelter-WASH, Officers, Shelter-WASH Assistants.

For more information regarding the role, here is the detailed job description.

We invite applications from all qualified and interested candidates. Send in your application by latest January 25, 2023.

Please ensure you attach copies of your academic and professional certificates.

Learn more about NRC’s operation in Palestine here.

For any queries, please email us at with “Shelter and WASH Programme Development Manager Palestine” as the subject line.


The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.





IHE Delft MSc in Water and Sustainable Development