Who We Are
The Water Environment Federation (WEF) is a not-for-profit technical and educational organization of 30,000 individual members and 75 affiliated Member Associations representing water quality professionals around the world. Since 1928, WEF and its members have protected public health and the environment. As a global water sector leader, our mission is to connect water professionals; enrich the expertise of water professionals; increase the awareness of the impact and value of water; and provide a platform for water sector innovation.
How This Position Contributes to The Team
As a tech-savvy Community Engagement Manager, joining the team you will help drive the growth of community. You will play an Integral role on the team by implementing strategies, tactics, and best practices in a highly technical community environment.
NOTE: This position is currently 80% remote work, 20% work in office as of April 2022.
Principal Functions:
- Serve as a public face of WEF in the online community platform (Hivebrite backend) and other channels, such as LinkedIn
- Manage, set up, and maintain community engagement platform (Hivebrite)
- Develop and execute on the operational community plan to support business goals
- Help develop, engage, and grow community content-focused user groups
- Work closely with senior managers and other team members across departments to develop and implement new community promotions, engagement strategies, and tactics
- Interact with customers, partners, and prospects to ensure positive outcomes
- Manage programs to train, enable, engage, and grow the community
- Help develop, engage, and grow local user groups
- Organize online events to drive loyalty and engagement
- Identify, cultivate, and manage relationships with superusers and advocates
- Solicit, gather, evaluate, and implement user feedback to optimize the community experience
- Communicate and promote new community features or procedures to members and employees
- Prepare reports with qualitative and quantitative data, insights, and analytics to communicate trends and the value of the community to stakeholders
- Coordinates volunteer activity with WEF’s Education & Training delivery mechanisms, Communications group, Publications group, Marketing, and other groups as applicable
- Other duties as assigned
Qualifications:
- B.A. in Communications, Business Management, or related degree area
- 6+ years’ experience in online community management and moderation, customer advocacy, customer support, or customer success
- Experience implementing, maintaining, and providing basic administration of community engagement platforms (Hivebrite preferred)
- Understanding of key community metrics
- Demonstrated success in growth of key community metrics
- Experience with community platform vendors
- Curiosity, critical thinking, creativity, and autonomy
- Highly organized and ability to keep to deadlines
- Outgoing and adaptable to working in a fast paced and changing environment with the ability to prioritize conflicting demands
- High degree of initiative and interest in business and service development
- Ability to manage and support staff/volunteer teams
- Articulate with excellent written communication skills & ability to serve as WEF representative
- Detail oriented and accurate with excellent project management skills
- Ability to travel up to 15% of the year
This person will work primarily in an office environment using standard office equipment.
WEF requires all employees to be fully vaccinated against COVID-19.
WEF is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, sex, age marital status, or physical handicap.
