WASH Cluster Coordinator

Geneva, , CH

Norwegian Church Aid (‘NCA’) is one of the largest aid organisations in the Nordic region. We are there in disasters and emergencies to provide water and critical assistance to those affected. Together with our international network and partner organisations in the ACT Alliance we are able to reach millions of people each year and help make a positive difference around the world. We are determined to work towards eradicating injustice and we therefore work passionately with advocacy, long-term development in local communities and providing emergency assistance. As we see more and more people impacted by disasters, we now have an even stronger focus on providing more people with emergency relief and access to clean water. We believe that people in need must be helped and we will not stop fighting for a just world. 

NCA is now seeking a WASH Cluster Coordinator (WCC) to join the Global WASH Cluster (GWC) Field Support Team (FST). The WCC will be focused upon providing both direct and indirect support to WASH coordination platforms. They may also be deployed to support target countries or operations worldwide, and are expected to improve WASH coordination and capacity building activities.

The WCC will support and coordinate with the FST and will link with other actors at the global level, while ensuring that the FST has the tools, capacity and resources required to sustain high levels of performance. In doing so, the WCC will contribute to issues of gender, age, diversity, advocacy, environmental sustainability and accountability to affected populations. They will also ensure dissemination of information, learning and capacity building.

The position is an engagement until 31.12.2017 and constitutes a secondment arrangement to the GWC in Geneva. Location for the position is flexible, with potential for the right person to be home-based, Geneva-based or in one of NCA’s office.

The position will be deployed to the field 60% of the time to provide support to FST target countries and operations globally. Each deployment is generally between 3 to 12 weeks. The remaining time will be spent equally in support of the GWC strategic objectives and NCA’s WASH and humanitarian programs.

NCA uses an electronic gateway for all recruitment where you can register and submit your CV, write an application / cover letter and attach relevant certificates. Only applicants using this electronic gateway will be considered for the position.

Job description

– Providing technical support to ongoing emergencies.
– Assess the capacity of pre-existing WASH coordination structures, advising upon the appropriate approach for support.
– Contribute to the review, refinement and promotion of procedures, tools and approaches adopted by WASH partners and contribute to their application within the FST membership.

Technical Support and Mentoring to Country Cluster coordinator:
– Support and advise sector coordinators to meet work related and personal objectives.
– Ensure technical debriefings, ensuring collection of lessons learned and areas for technical follow-up.
– Ensure strong two way communication between country and global hub and inter-function, to ensure a sturdy support and rapid follow up on identified needs.

Work with the other FST technical specialists (IM, Assessment, Preparedness and continuity) to:
– Define impact indicators to be used by the FST
– Provide the necessary expertise to ensure that WASH operations, from data processes to response monitoring, are effective and meet established standards.
– Promote and improve quality standards for basic WASH services, incorporating cross-cutting issues of significance to affected populations.

Deployment Time 60%:
– Linking with the FST Manager in all phases of deployment: preparation, in country and evaluation for support needs and follow up.
– Review in country the needs and work plan to ensure the continuity of the coordination function.
– Ensure that WASH Sector Partners adhere to existing humanitarian principles and standards and a set of minimum commitments.
– Estimation of the cost-effectiveness and impact of emergency WASH interventions
– Establishment of systems to ensure accountability to affected populations
– Identify advocacy concerns and undertake advocacy activities on behalf of cluster and the affected population


– Minimum ten years field management experience in WASH emergency humanitarian contexts
– Strong experience in coordination or occupied a wider leadership role
– Experience of developing and implementing WASH strategies.
– A good understanding of the humanitarian policy environment including current knowledge of the latest WASH policies, research, international standards and developments in the field.
– Proven ability to conceptualize, develop, plan monitor and evaluate programmes, as well as to teach skills and build team capacity.
– Experience with natural and complex political emergencies in diverse cultural and climatic settings.
– Experience of applying humanitarian accountability standards and practices.
– Experience in liaison with a broad range of stakeholders, ability to build relationships and networks with international donors, UN agencies and INGOs, national authorities, national/local partner agencies and emergency affected communities
– Proactive problem solving and operational decision making

Personal qualities

– Highest-level technical, analytical, negotiation, communication and advocacy skills.
– Strong skills in presentation and facilitation.
– Technical integrity
– Ability to encourage and contribute to a climate of team-working and collaboration in a multi-cultural environment.
– Excellent training, coaching and mentoring skills.
– Consistently achieves high-level results, managing and delivering projects and activities on-time and on-budget.
– Excellent leadership and supervisory skills; provides others with a clear direction; motivates and empowers others.
– Ability to analyse and present diverse and complex quantitative and qualitative data from a wide range of sources.
– Quickly builds rapport with individuals and groups and nurtures good relationships across organizational levels and boundaries from government leaders to all stakeholders and the affected population.
– Computer skills, including internet navigation, and various office applications.
– Willingness to travel, resilience, stress tolerance and work under difficult conditions

– Fluently spoken and written English is a requirement
– Candidates with a demonstrated ability to work in French will be preferred
– Good command of another language (especially Arabic) is desirable

We offer

– Interesting and challenging work
– Competitive terms and conditions