Program Manager (WASH)


Juba, , SS

Background on ACTED

Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential.

 ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential.

 We go the last kilometer: ACTED’s mission is to save lives and support people in meeting their needs in hard to reach areas. ACTED develops and implements programs that target the most vulnerable amongst populations that have suffered from conflict, natural disaster, or socio-economic hardship. ACTED’s approach looks beyond the immediate emergency towards opportunities for longer term livelihoods reconstruction and sustainable development.

 With a budget of 164 million EUR in 2014, ACTED is active in 35 countries and implements more than 450 projects a year reaching over 8 million beneficiaries with 400 international staff and 4,300 national staff.

Country profile

Capital Office: Juba

National Staff: 266

International Staff: 50

Areas: 3

On-going programmes: 18

Budget: 16 M €

In 2012, ACTED has undertaken an expansion of activities in South Sudan. A Juba level coordination office was opened in 2011, and in 2012 the capital office has expanded to provide additional support to our field offices that opened in Bentiu, Unity State, and Malakal, Upper Nile State. The rapidly changing situation in South Sudan over the past months has led ACTED to up-scale its emergency response capacities, while also continuing to provide basic services in the traditional areas of intervention.

Since January 2012, ACTED has been providing refugee and IDP assistance in Unity and Upper Nile states. In Maban County, this assistance has focused on the life-saving assistance to refugees from Blue Nile State, Sudan. ACTED as camp manager for Jamam refugee camp has strived to provide the basic needs for the population including shelter, waste management, livelihoods, and construction of community infrastructures.

Additionally, ACTED has responded to the new refugee influx in May with the provision of shelter and emergency latrines at transit sites while providing transportation assistance to refugees relocating to permanent settlements. In Unity state, ACTED has focused on the provision of livelihoods assistance to refugees in Nyeel and Pariang refugee camps.

ACTED also continues to build on its traditional areas of intervention, focusing on food security and livelihoods in Western Bahr el Ghazal and Warrap, and water, sanitation and hygiene in both states as well.    Tonj North in Warrap was also a new area for ACTED where a Community Led Total Sanitation (CLTS) project is being implemented in the underserved area. All of these interventions continue to provide both basic and live-saving assistance to vulnerable populations throughout South Sudan.

Position profile

The Program Manager WASH will contribute to the development of his project, which is a constitutive part of the country strategy, and subsequently manage its implementation.

 1. Ensure external representation of ACTED in relevant sectors

 –  Representation vis-à-vis provincial authorities:

Participate in technical and sectoral meetings to ensure visibility amongst local authorities;

–  Representation vis-à-vis Donors:

Participate in technical and sectoral Donor meetings and pass relevant information to the Country Director;

–  Representation vis-à-vis international organisations:

Participate in technical and sectoral meetings and working groups involving NGOs and UN Agencies (OCHA, PNUD, UNICEF, FAO, etc.) and all other inter-governmental institutions;

Contribute to the creation of reports, ensuring the quality and accuracy of technical information provided as well as the confidentiality of internal information as required;
More generally, the program manager is expected to contribute to the creation of a positive image and overall credibility of the organisation, notably through the application of ACTED’s mandate, ethics, values and stand-point with regard to other actors.

2. Project Cycle Management

– Project implementation:

Plan the various stages of project implementation;

Guide the implementation of the project and the methods of follow-up;

Manage project finances, logistics and materials;

Liaise with all internal and external counterparts of the project;

Assess the activities undertaken and ensure efficient use of resources;

– Project reporting requirements:

Set up a clear timeline of reports to be submitted to project Donors;

Draft narrative reports and contribute to the development of financial reports through regular budgetary follow up;

Ensure adherence to FLAT procedures.

More generally, communicate systematically to the relevant Country Director or Area Coordinator on project progress and planning.

3. Provide Relevant Technical Expertise

-Ensure that technical quality and standards are considered during project implementation:
Collect technical information and analyse associated opportunities and risks;

Identify relevant technical authorities and partners, and propose formal partnership and/or contracts.

– Undertake quality control:

Analyse technical added-value and project impact;

Set up technical evaluation exercises during and following implementation.

4. Oversee Program Staff and Security

Guide and direct program staff:

–    Organise and lead project coordination meetings;

–    Prepare and follow work plans with each project member;

–    Ensure a positive working environment and good team dynamics (solve out potential conflicts);

–    Promote team working conditions in the limit of private life;

–    Adapt the organigramme and ToRs of project personnel according to the project development;

–    Undertake regular appraisals of directly supervised colleagues and pass appraisal forms to the Country or Area Administrator with recommendations (new position, changes to contract or salary etc.);

–    Ensure a building of capacity amongst technical staff in the relevant sectors.

 Contribute to the recruitment of expatriate staff:

When requested by HQ, undertake interviews to assess technical abilities of expatriate candidates living in the country

Oversee staff security:

In cooperation with the relevant Security Officer, monitor the local security situation and inform the Country Director or Area Coordinator and Country or Area Security Officer of developments through regular written reports;

Contribute to the updating of the security guidelines in the project area of intervention;

Ensure that security procedures are respected by each member of the project team.

5. Identify Best Practices and Lessons Learned

Collect information and tools employed for project implementation;

Draft memos detailing lessons learned and best practices identified during the project;

Share such memos with internal and external partners;

Communicate such information to the Country Director or Area Coordinator, to Regional Support Offices and to HQ Reporting Department.


  • University degree in Engineering or relevant WatSan specializations.
  • At least 2 to 4 years work experience in a development, emergency or post-conflict setting, in WatSan interventions.
  • Excellent written and oral English skills required
  • Strong project management skills.
  • Familiarity with different European and other international donor regulations.
  • Organized and detail oriented, with an ability to multi-task.
  • Must be able to function effectively in a fluid, loosely structured, but complex work environment and to set appropriate priorities and deal effectively with numerous simultaneous requirements.
  • Must be able to work independently, with minimum supervision, within the context of a larger team.
  • Willingness to live and work in an insecure environment and to travel regularly to program locations as security allows.


– Salary defined by the ACTED salary grid; educational level, expertise, hardship, security, and performance are considered for pay bonus

– Additional monthly living allowance

– Free food and lodging provided at the organisation’s guesthouse

– Transportation costs covered, including additional return ticket + luggage allowance

– Provision of medical, life, and repatriation insurance + retirement package

Submission of applications

Please send, in English, your cover letter, CV, and three references to [email protected] 


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