Consultancy: Support to WASH Enterprise Content Management (ECM) Implementation

United Nations Children's Fund (UNICEF)
New York, NY, United States
Position Type: 
Organization Type: 
International Organization
Experience Level: 
Not Specified
Degree Required: 
Bachelor's (Or Equivalent)


Please note: this job post has expired! To the best of our knowledge, this job is no longer available and this page remains here for archival purposes only.


Water, Sanitation and hygiene (WASH) Section in Programme Division is implementing the organization-wide Digital Workplace Project, which requires migration of existing content to a new digital platform. This process provides a valuable opportunity for rationalizing the knowledge management systems across HQ, regional and country offices. During 2019, all existing documents have been renamed and refiled and assigned to specific WASH libraries. A first version of the new Intranet (Communications pages) has been launched, which serves as the go-to place for all global WASH knowledge products, gathering knowledge products, training materials and communities of practice platforms from all around the world . In addition, an initial few Collaboration sites have been set up by the HQ team to improve team-working and sharing. All section staff have so far been responsible for working on the new document uploads, information flows and page development across their responsibilities, with support and coordination from a central KM team within WASH Section.


The purpose of this consultancy is to support the WASH Section teams to further advance the Digital Workplace Project, through finalizing the Communications pages, help set up tasks and functions required for day-to-day 'operations and maintenance' (O&M) of the ECM system, training staff in good digital practices and O&M, support regional and country platform linkages to the global sites, and support enhancement of positioning of key knowledge products on external site (


The consultant will be responsible for the following tasks:

Content migration

  • Supports focal points and team members directly in finalizing the content migration process.
  • Provides weekly monitoring of progress of teams.
  • Implements with the R&R team the identification, naming, meta-data field filling and re-filing of migration documents.

Communications site

  • Supports the finalisation and continued improvement of the new Communications sites using the Division­ based site template, and ensuring standard formatting across WASH team sites.
  • Sets up Google analytics dashboard (or user engagement data, as appropriate) for each section of the new SharePoint Communications site, to include basic information, such as: Bounce rates, Pageviews, top Referrals etc.
  • Gathers data and prepares a report on usage of Communications site.
  • Prepares training materials for O&M of the communications pages, and optimal usage of all staff of the site

Collaboration sites

  • Supports collaboration site managers on the page/functionality set up of their pages, links to WASH and other section libraries.

Collaboration and Communication sites

  • Tests and maintains the functionality of interactive sections of Communications and Collaboration sites.
  • Regular communication with teams and provision of ongoing training (as needed).

External site

  • Support enhancement of positioning of key knowledge products on



Start date: 15 September 2019

End date: 15 December 2019


  • Support to teams  on communications  sites 
  • Support to teams on collaboration sites 
  • External site enhancement


  • Bachelor of Sciences, Social Sciences or related fields
  • Familiarity and comfort with Microsoft packages and SharePoint
  • Prior experience with SharePoint communication and collaboration pages (preferred)
  • Fluent in English

UNICEF is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence .

Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered.


With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4.  

At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results. View our competency framework at : Here

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.