Community of Practice and Knowledge Management Consultant (WASH)
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Background & Rationale
Knowledge is the foundation of all UNICEF’s programmes and advocacy work. It is therefore critical how knowledge is developed, managed and utilized in pursuit of the survival, development, and protection of the world’s most vulnerable children. UNICEF has seven decades of experience on WASH, a field presence in more than 100 countries, concentrating in the very poorest, fragile and conflict-affected countries, and having staff with sectoral and programming expertise. Given this, UNICEF is already a knowledgeable organisation, producing and using research, evaluation and data to meet policy or programming needs. However, more can be done to make this knowledge accessible and applied, not only among UNICEF staff but with government and other partners around the world.
UNICEF WASH has a knowledge management (KM) strategy with three objectives: (i) That KM systems are well organized and efficient, (ii) KM leads to improved and more efficient programming and advice to partners, and (iii) UNICEF plays a leadership role in the generation of WASH knowledge across the sector both nationally and globally. The strategy articulates four pillars of KM:
- Pillar 1: Knowledge development
- Pillar 2: Knowledge customization
- Pillar 3: Communication and dissemination of knowledge
- Pillar 4: Training and capacity development
To support Pillar 3: communication and dissemination specific to sanitation and hygiene, UNICEF facilitates internal and external Communities of Practice (CoPs) and carries out advocacy. These CoPs also respond to the recommendation from a 2013 evaluation of UNICEF global community approaches to total sanitation, known as CATS, programmes which recommended strengthening work on knowledge management. For example, UNICEF launched the CATS CoP in December 2015 to enable knowledge exchange among UNICEF staff and enhance CATS programming. The CATS CoP has 3 components: 1) an online forum for queries and comments on Yammer, via the group “CATS Connect”, 2) Face-to-face meetings, and 3) online events like webinars. The group has over 200 UNICEF staff members. UNICEF also facilities an external WASH in Schools network with members from around 80 WASH sector organizations.
The purpose of this consultancy is to manage and improve UNICEF’s WASH communities of practice for sanitation and hygiene to increase engagement and the quality and quantity of knowledge generation and sharing among UNICEF and its partners. This consultancy will help UNICEF fulfill its commitments on KM under the UNICEF Strategy for WASH (2016-2030), WASH KM Strategy, and per the recommendation of the 2013 CATS Evaluation.
Expected results: (measurable results)
While the consultant may support some aspects of all four pillars of KM, s/he will specialize in pillar 3: communication and dissemination of knowledge. In this way, the work of the consultant will be complementary to that of other consultants who specialize in knowledge development and customization, and training and capacity development.
Under the supervision of the WASH Section’s Toilet Team, the consultant will be responsible for:
Pillar 1: Knowledge development
- Facilitate peer review of sanitation and hygiene publications under preparation by country and regional offices on topics related to sanitation and hygiene and urban WASH.
- Assist HQ (and COs and ROs as requested) in the publication of knowledge products through final review and quality assurance of drafts, including the application of the brand guidelines and editorial standards, including for a progress report for UNICEF’s game plan to end open defecation.
Two knowledge products published that meet UNICEF’s standards.
Pillar 2: Knowledge customization
- Support the development of advocacy material on UNICEF’s game plan to end open defecation, urban framework, and UNICEF’s work in menstrual health and hygiene.
- Advocacy material (print and/or web, to be agreed) on UNICEF’s game plan to end open defecation urban framework, and menstrual health and hygiene.
Pillar 3: Communication and dissemination of knowledge
- Facilitate and moderate discussions on the ‘CATS Connect’ and ‘WASH Network’ Yammer groups on unicef.org, and the WASH in Schools Yammer Network – including daily monitoring of the communities, connecting colleagues to answer queries, responding to and promoting posts, and finding content on a daily or weekly basis to engage the community.
- Improve internal knowledge sharing by maintaining all SharePoint communication and collaboration sites pertaining to sanitation, hygiene and urban.
- Develop dissemination plans for new sanitation and hygiene publications, including the forthcoming UNICEF’s Urban framework.
- Support Toilet Team staff members to migrate any remaining personal files and files from team drives to the new collaboration and communication sites, under the ECM project.
- Continually develop and curate the SharePoint (communication) libraries for sanitation, hygiene including menstrual health and hygiene, and urban WASH by reviewing documents contributed by WASH staff on Yammer and adding them to the SharePoint library.
- Develop quarterly reports on CoP engagement and quality, accounting for Yammer, SharePoint, and face to face or online events.
- Consolidate Toilet Team inputs to the WASH Bulletin and facilitate sharing within the WASH Section and with other UNICEF programme sections.
- Prepare quarterly emails to external partners using MailChimp to disseminate UNICEF’s recent work.
- Manage internal and external mailing lists, including audience segmentation, and maintain databases of contacts.
- Support knowledge sharing with external partners using current UNICEF external facing websites such as wins4girls.org, mhmvirtualconference.com, and the UNICEF internet and other Sanitation and Hygiene knowledge hubs.
- Review Country Office Annual Reports and Strategic Monitoring Questions during the annual review process, with a focus on collecting and mapping relevant information regarding sanitation, hygiene, and urban activities by country offices.
- Provide support to COs and RAs as requested on regional knowledge exchanges initiatives and products.
Support global advocacy events (Global Handwashing Day (October) and World Toilet Day (November)
- Expected deliverables:
- Monthly WASH bulletin input on sanitation and hygiene.
- Monthly updated communication and collaboration sites.
- Quarterly CoP reports for CATS Connect (Internal) and the WinS Network (external)
- Mapping of COAR and SMQ information for sanitation and hygiene.
- Global events summary.
Pillar 4: Training and capacity development
- Promote and provide logistical and technical support for webinars (scheduling, promoting, administering, recording and dissemination) and face-to-face trainings, in collaboration with other internal and external partners.
- Provide editorial and logistical support to the Hygiene session under the WASH Foundational course (dissemination, administering, recording and summary report)
- Develop an inventory of previous webinars related to sanitation, hygiene, WinS and urban WASH and promote them to interested colleagues.
- Webinar recordings and summaries.
- Inventory of webinar available online.
Work plans will be developed and agreed by the supervisor on a monthly basis.
The consultant is expected to be based in New York. The consultant may be expected to travel for face to face meetings and in-country support with COs and ROs, as determined by the deliverables.
Start date: 19 August 2019 End date: 30 January 2020
Key competences, technical background, and experience required
Applicants must offer the following demonstrated experience, knowledge and competencies:
- Advanced university degree in knowledge management or information science, engineering, public health, social sciences, public policy or related field.
- Minimum of 5 years of mid-level experience in WASH sector and/or public health.
- Strong written and verbal communication skills in English. A second UN language, preferably French, is an advantage.
- Good interpersonal skills and a proven record of strong collaboration within previous organization and with other external organizations.
- Strong organizational skills and attention to detail.
- Technical skills in software and platforms such as Yammer, Microsoft SharePoint, and other Knowledge Management is an advantage.
- Experience in learning and capacity development, including the production of training materials, is an advantage.
- Understanding of the work of the UN, and UNICEF is an advantage.
UNICEF is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered.
With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4.
At the time the contract is awarded, the selected candidate must have in place current health insurance coverage.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process
For every Child, you demonstrate…
UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results. View our competency framework at : Here
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
Advertised: 11 Jul 2019 Eastern Daylight Time
Applications close: 21 Jul 2019 11:55 PM Eastern Daylight Time