Global Senior Manager, Financial Institutions Services (Small and Medium Enterprise and Utility Lending)

Kenya 🇰🇪

Category: Full-time
Reports to: Director of Financial Institution Services
Location: Kenya

About is an international non-profit that specializes in correcting market failures in the water and sanitation sector, especially by providing technical assistance and consulting services to financial institutions (FIs) to help them build water and sanitation loan products and portfolios.’s primary focus has traditionally been working with microfinance institutions to expand retail lending to finance household water and sanitation facilities. has a more nascent practice working with banks to support their lending to water and sanitation SMEs and utilities. is seeking a Global Senior Manager, Financial Institution Services, Small and Medium Enterprise and Utility Lending to design and lead consulting services to support emerging markets FIs with lending to water/sanitation SMEs and utilities, and to strengthen and expand related investment opportunities for’s asset management affiliate, WaterEquity.

WaterEquity is the first-ever asset manager dedicated to mobilizing private sector investments to accelerate universal access to water and sanitation in emerging markets. One of WaterEquity’s primary investment strategies is investing in Financial Institutions to expand water and sanitation lending to underserved households and businesses. Since 2016, WaterEquity has raised three funds with total investor commitments exceeding $200m and over $130m in loans disbursed to 35 borrowers in nine countries.


As part of a newly formed alliance with WaterEquity, is seeking a Global Senior Manager, of Financial Institution Services, Small and Medium Enterprise and Utility Lending to:

  1. Design and deliver consulting services to emerging markets Financial Institutions, especially banks, to expand lending to water and sanitation Small and Medium Enterprises and utilities; and
  2. Strengthen and expand WaterEquity’s investment opportunities in banks and other non-bank financial institutions that are financing water and sanitation Small and Medium Enterprises and utilities.

The consulting services will be closely coordinated with WaterEquity’s investment strategy and are intended to expand and strengthen near-term opportunities for investing in banks, while also bolstering’s long-term capacity to deliver advisory services to banks in the field of water and sanitation Small and Medium Enterprise and utilities lending. The role will collaborate with other positions that are responsible for delivering consulting services to financial institutions.

Key Responsibilities

The Global Senior Manager, Financial Institution Services, Small and Medium Enterprise and Utility Lending reports directly to the Director of Financial Institution Services and is part of a growing team providing consulting services and investments to Financial Institutions.

Strategic Development and Leadership (30%)

  • Lead Financial Institution services strategy for expanding Financial Institution lending to water and sanitation Small and Medium Enterprises and utilities
  • Recruit, train and supervise technical consultants for delivering technical assistance in certain regions (need based)
  • Expand available resources for delivering services by training staff and building and training a pool of contractors in priority markets
  • Lead research into policy environments of target investment countries, with particular focus on countries where regulators are pushing banks to develop green lending portfolios
  • Identify opportunities for expansion of markets and services, particularly by assessing best suited markets for investment

Delivery of FI Services (30%)

  • Design the business model for delivering customized, client-driven services to expand Financial Institution lending
  • Lead business development and Financial Institution candidate screening process
  • Present Financial Institution candidate opportunities to the investment management team
  • Design and delivery of service relationships with Financial Institutions

Portfolio Management (25%)

  • Monitor and report Financial Institution services portfolio results and impact milestones
  • Lead workouts for problem clients

Knowledge Management and Representation (15%)

  • Coordinate closely with the WaterEquity Financial Institution Investments team and Director of Social Impact to effectively maximize the quality and quantity of investment opportunities
  • Ensure global coordination with and WaterEquity, with particular emphasis on collaboration with regional teams
  • Capture lessons learned on service delivery and cross-company coordination, ensure communication of lessons are built to guide the long-term evolution of and WaterEquity business models
  • Represent the and WaterEquity partnership at relevant sector events and investor discussions

Skills and Competencies

  • Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
  • Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Drives Results – Consistently achieving results, even under tough circumstances.
  • Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
  • Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Manages Ambiguity – Manages ambiguity by operating effectively, even when things are not certain, or the way forward is not clear.
  • Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Financial Stewardship – Demonstrates fiscally responsible decision making as applicable to one’s role.
  • Directs Work – Providing direction, delegating, and removing obstacles to get work done.
  • Values Differences – Recognizing the value that different perspectives and cultures bring to an organization.
  • Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies.
  • Builds Effective Teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Being Resilient – Rebounding from setbacks and adversity when facing difficult situations.
  • Courage – Stepping up to address difficult issues, saying what needs to be said.

Management Responsibility

  • Supervises work of others. Responsible for hiring, discipline, and pay administration of their subordinates.

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Some duties, responsibilities and activities may change or be assigned at any time with or without notice.


  • Bachelor’s degree in relevant field, or equivalent professional experience; Master’s degree preferred
  • Minimum twelve (12) years of professional experience at a bank or working directly with banks in emerging markets, such as delivery of consulting or technical assistance services
  • Out of 12 years, minimum 3 years of experience managing team of professionals
  • Experience in Small and Medium Enterprise or utilities loan product development, lending and risk management in emerging markets, preferably focused on green, infrastructure, and/or water and sanitation loans
  • Experience lending to, or working within, water and sanitation utilities preferred
  • Track record and insights regarding effective strategies and methods for increasing bank lending to niche sectors
  • Track record of identifying obstacles and opportunities, developing new business models, and entering new markets
  • Outstanding client relationship development and management skills
  • Demonstrated commitment to coordination and communications necessary for a successful partnership between and WaterEquity.
  • Willingness to travel approximately 25-30% of the time
  • Foreign language skills are a plus
  • Fluent in English (written and verbal) required

Travel Requirement

  • Up to 25%-30% of domestic and/or global travel.

Salary and Benefits

Details of the compensation package will be dictated by contract status, which will be determined based on location. Overall compensation will be commensurate with education and experience and structured to reflect a competitive package for a full-time senior-level team member. is an equal opportunity employer and is committed to providing an inclusive environment. We do not discriminate on the basis of race, color, religion, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, pregnancy status, military and veteran status, genetic information, and any other status protected by law. We provide qualified applicants and employees reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job.