Third Party monitoring of NCA WASH Response in Syria

 (via ReliefWeb)
Position Type: 
Organization Type: 
NGO/Civil Society
Experience Level: 
Not Specified


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1. Background information

Norwegian Church Aid (NCA) is an International Non-Governmental Organization with head office in Oslo, Norway. It provides humanitarian assistance and long-term development in 20 countries around the world, often in close cooperation with local organizations. NCA is certified under the Humanitarian Accountability Partnership (HAP), and as such committed to international standards and principles for humanitarian aid, including Sphere and the Red Cross and Red Crescent Code of Conduct.

In the Middle East, NCA has since July 2016 had a regional representation in Amman, Jordan, responsible for all its programmatic activities in the region. For its humanitarian program, titled “WASH humanitarian Assistance for the conflict affected people of Syria”, it is currently seeking consultants with extensive experience with third party monitoring.

The assignment will cover WASH activities implemented by two partner organizations in hard to reach areas inside North Syria (Idlib and Aleppo governorates) and implemented during the period July 2018 to June 2019. These activities aim to reach more than 300,000 people in need with safe water supply, sanitation and hygiene promotion in both informal camps and host communities, as well as institutions in twelve locations, including medium sized and larger towns.

Type of activities implemented during the period included:

  • WASH in schools
  • Rehabilitation of water stations
  • Rehabilitation of boreholes and water supply networks
  • Rehabilitation of sewage networks
  • Support on operations & maintenance of water supply schemes
  • Water trucking to informal settlements and camps.
  • Solid waste management.
  • Hygiene promotion including distribution of kits.

2. Contract purpose and expected results

The background for this request is limitations related to traditional monitoring in the project areas. The overall aim is to: “Document the achievement of results, intended and not-intended, of project activities as a part of NCA’s accountability to both target populations and donors and for NCA and partners’ organizational learning”. Specific objectives are:

a. Confirm and document to which extent that:

  • Timely project activities have been implemented in accordance with approved plans.
  • Verified project designs and tender documents;
  • Back donor procurement requirements have been followed on the ground
  • Results have been achieved in accordance with the approved results-framework. This includes confirmation of beneficiary numbers, preferably sex and age dis-aggregated.
  • Cross-cutting issues such as gender, the environment and special needs have been taken into account for the project implementation
  • Implementation of Core Humanitarian standards with a special focus on Complaint Response Mechanism
  • Stakeholders and targeted populations are satisfied with the design and services provided.
  • Risks as described in the project risk matrices are being addressed.
  • Safeguarding procedures for vulnerable groups have been followed

b. Provide recommendations for the remaining project activities including:

  • How to improve relevance, effectiveness, impact and sustainability of activities.
  • How to reduce or mitigate potential risks or constraints detected through the third party monitoring.
  • The relevance and adequacy of the results-frameworks including its structure of outcomes and outputs and related indicators and target group numbers.
  • The integration of cross-cutting issues into project activities.
  • How NCA and its partners can improve their safeguarding procedures for North Syria

3. Scope of the services

The third party monitoring will be carried out in Idleb and Aleppo Governorate of Syria and will include visits to partner’s offices in Antakya-Turkey. In addition consultant will be required to organise meetings with NCA’s regional office staff in Amman, Jordan.


Consultants bidding for this assignment are expected to present a detailed proposal for methodologies that respond to the specific objectives above. These may include: Desk reviews; observation and verification of hardware at site; beneficiary satisfaction surveys; key informant interviews; documentation of beneficiary case studies and; use of electronic equipment to confirm results and locations e.g. as per GPS. The proposal must include descriptions of which key informants to be interviewed and, if relevant, sampling methodology.

Expected deliveries and milestones:

The selected consultants will be expected to submit the following documents in English:

  • Inception report: This should include amongst others, the data collection and analysis methodologies, the selection of monitors and/or enumerators, tools proposed, and the respective timeline to achieve the objectives stated above. It should include descriptions of equipment to be employed, check lists, questionnaires and reporting formats.
  • Progress report: This should be issued at the end of or just after the data collection. It should describe any challenges encountered that may affect the data quality and analysis, and hence the result of the third party monitoring.
  • Draft report: This should include description of methodology, limitations and challenges faced, findings with regard to specific objective a) above, recommendations with regards to specific objective b) above and conclusions. It should also include the terms of reference, data collection tools and references/sources of information.
  • Presentation: Before the final report is issued, the consultant should participate in a presentation to NCA and partner staff. The aim of this workshop is to receive feedback on findings and preliminary conclusions and recommendations.
  • Final report: The final report is to be submitted after feedback has been received and integrated into the draft report. In addition to what is described under draft report, it should also include five beneficiary case studies. The final report should be delivered in five hard copies and a soft copy on an USB stick or CD ROM. In addition, all data-sets produced during the course of the consultancy, should be provided in a CSV compatible file.


The aim is to start the assignment on 20 February with the final report submitted in May 2019. As a part of their proposal, consultants are expected to fill-in suggested dates for each of the tasks and milestones below.

Core Tasks

By date:

Scoping meeting with NCA in Antakya:

  • Detailed briefing on the projects
  • Meeting with partner organizations in Antakya
  • Receive current documentation on the projects
  • Discuss way forward based on the methodology

Desk Review:

  • Review project documentation including Bill of Quantities, proposals, budgets, log frames and partner reports.

Milestone 1: Inception report:

  • Please see above under B.3. Scope of services: Expected deliverable and milestones

Training of Monitors and/or enumerators:

Data collection:

  • Data collection inside Syria as per agreed methodology, tools and schedule.
  • All data collected should be referenced by geographic location presented as decimal coordinates (GPS).

Verification of locations and needs for new funding Cycle:

  • Visit to proposed locations for the verification of needs presented by partners

Milestone 2: Progress report:

  • Please see above under B.3. Scope of services: Expected deliverable and milestones.

Data analysis:

  • Data cleaning and analysis

Milestone 3: Draft report:

  • Please see above under B.3. Scope of services: Expected deliverable and milestones.

Feedback on draft report:

  • NCA will provide a first feedback on the report.

Milestone 4: Presentation in Antakya:

  • Please see above under B.3. Scope of services: Expected deliverable and milestones.

Milestone 5: Final report and submission of data-sets to NCA:

  • Please see above under B.3. Scope of services: Expected deliverable and milestones.

4. Timing, logistics and facilities

The aim is to start the assignment on 20 February 2019 with the draft report submitted by 31 May 2019. Field work will take place in Syria as described above under point B.3: Scope of services.

During the assignment, the consultant will report to the Program Manager Syria and Lebanon.

The consultant will be expected to make her/his/their own arrangements for accommodation, office facilities, and if necessary, translation from Arabic to English during the assignment.

5. Reporting

The final report is to be provided in English. It should contain at least the following sections (not exhaustive):

  • Executive summary of findings, conclusions and recommendations;
  • Introduction and context background to the assignment;
  • Description of the Methodology with Monitoring questions, methodologies and approach, scope, constraints, and limitations;
  • Description of the project objectives monitored;
  • Data collection and analysis;
  • Key findings and conclusions;
  • Recommendations for future programming to be implemented by NCA including NCA’s added value to the partner with respect to amongst others quality assurance and capacity development.

Annexes to be included are: The agreed Terms of Reference (ToR), work plan, data collection instruments and protocols, databases and references to sources of information for both qualitative and quantitative data.

The final report in English is to be delivered in 5 hard copies and a soft copy on an USB stick. In addition, all data-sets produced during the course of the consultancy, should be provided in a CSV compatible file.

6. Qualifications requirements

Specific qualifications:

  • Relevant experience
  • Registration with permission to work inside Syria and Turkey
  • Technical expertise and experience with similar projects
  • Accessibility to the target areas
  • Network of key staff and enumerators inside Syria **


Interested candidates are requested to send email to   to receive the Request For Proposal (RFP). The deadline for submitting the completed RFPs is 5 February, 2019.