WASH Officer

Norwegian Refugee Council (NRC)

Maiduguri, Nigeria 🇳🇬

Position:                                         WASH Officer (Hygiene Promotion)

Reports to:                                     WASH Project Coordinator

Supervision of:                               WASH Assistants (Hygiene Promotion)

Duty station:                                   Maiduguri         

Travel:                                            N/A

Duration and type of contract:       9 months (Renewable subject to performance and availability of funding)

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships.

  1. Role and responsibilities

The purpose of the officer position is the day to day implementation and, support with the coordination of WaSH Hygiene activities in Northeast Nigeria.

Generic responsibilities (max 10)

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

  1. Ensure adherence with NRC policies, tools, handbooks and guidelines
  2. Implement delegated WASH project portfolio according to the plan of action
  3. Prepare and develop status reports as required by management
  4. Ensure proper filing of documents
  5. Ensure that projects target beneficiaries most in need, and explore and assess new and better ways to assist
  6. Promote and share ideas for technical improvement

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

  • Coordinate the Hygiene promotion (HP) and community mobilization (CM) activities according to strategy, proposals, budgets and plans
  • Assists the WASH Project Coordinator in all aspects of HP and CM programs planning, implementation, monitoring and evaluation
  • Assists in the identification of communities/IDPs Hygiene promotion needs including beneficiary identification and selection process.
  • Monitoring Hygiene Kits distribution within the communities including liaising with monitoring and evaluation teams for post-distribution monitoring.
  • Develop tools and materials for Hygiene Promotion and Community Mobilization
  • Assess the HP and CM needs of the communities/IDPs and assist in the development of appropriate training materials and plans
  • Conducts a training session on HP and CM for the local Hygiene Promoters
  • Working closely with the technical officer and Project Coordinator to assist in the establishment, and training of water point committees as well as monitoring their performance
  • Assists in the compilation of weekly and monthly hygiene promotion reports, NFI distributions, program documents, project proposals, and budgets
  • Active participation on hygiene promotion and nutrition sector working group and can be delegated to attend the WASH sector meetings
  • Performs any other duties as requested by the WASH Project Coordinator

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • Strategy and project planning and implementation: WASH Program Manager
  • Program Supports: Finance Officer, Administrative officer, Logistics Coordinator and officers, Area Manager

Scale and scope of the position


Hygiene Promotion Assistants (4)


Key external stakeholders the post has relationships with (e.g. UN agencies, INGOs, local NGOs, civil society, governmental bodies)


Not Applicable


GORS, Agresso,  Intranet, Work Place

Legal or compliance:

Terms of Employment, NRC Code of Conduct, NRC Security SoPs.

  1. Competencies  

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

  • Experience from working as a Project Officer in a humanitarian/recovery context
  • Previous experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Excellent communication skills – written and spoken – in English required.
  • Degree or Higher Diploma in Public Health and, relevant related Field (Social Science or Communication)     
  • Familiarity with international minimum standards of water, hygiene, sanitation (i.e., SPHERE) is an advantage
  • Must have previous experience in training and Training of Trainers.      
  • Must be willing to work as a team member, take direction, and share technical skills with colleagues and counterparts
  • Computer literacy in word processing and spreadsheets is required

Context/ Specific skills, knowledge and experience:

  • Knowledge of the context in North-East Nigeria
  • Minimum 2 years experience from working with hygiene promotion and community mobilization projects in a humanitarian/recovery context.
  • Experience from working with social work and/or with the distribution of humanitarian assistance is an advantage.
  • Fluency in one or more of the national/regional languages (Hausa and Kanuri preferred)
  • Experience Hygiene promotion in cholera outbreak context within the host communities/camps and a tailored knowledge on Covid-19 awareness-raising, prevention and mitigation.

2. Behavioural competencies (max 6)

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

  • Planning and delivering results
  • Empowering and building trust
  • Communicating with impact and respect
  • Handling insecure environment
  1. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

•            The Job Description

•            The Work and Development Plan

•            The Mid-term/End-of-trial Period Performance Review Template

•            The End-term Performance Review Template

•            The NRC Competency Framework

About Us

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
For technical system issues related to your application, please contact our Helpdesk: [email protected]

Please acknowledge that our Helpdesk will not be able to provide any information or updates on recruitment processes.  

About the Team

The Norwegian Refugee Council (NRC) Geneva leads NRC’s representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14’000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavors to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.

NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRC’s primary presence in Geneva.





IHE Delft Institute for Water Education - MSc in Water and Sustainable Development