WASH Program Manager

Mercy Corps

Imo State, Nigeria 🇳🇬

Position Description

Location: Owerri, Imo State, Nigeria

Position Status: Temporary

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Nigeria is the most populous country in Africa, and its influence spreads across the continent. Yet, inequality and insecurity have consistently undermined Nigeria’s development. Mercy Corps Nigeria was established in 2012 to respond to these challenges. With the vision of a Nigeria in which all people are empowered, engaged, resilient and secure, Mercy Corps Nigeria focuses on the root causes of conflict, governance, humanitarian response, and market systems development.

In 2021, Mercy Corps intends to pursue water and sanitation programming with an anticipated USAID funded project. The program involves designing, rehabilitating, extending, and constructing WASH infrastructure. This position is contingent on funding.

General Position Summary

The WASH Program Manager will be responsible for ensuring the delivery of high-quality WASH infrastructure interventions; engaging actively with the WASH Cluster, local governments, and all other WASH actors; managing a team of staff across dispersed locations; and managing program budgets. The position includes developing tools for planning, assessment and intervention monitoring; building active community participation into project design and implementation; ensuring the design of high-quality interventions suited to the local context; monitoring and tracking program activities; designing training modules and delivering training for Mercy Corps’ staff, and designing and supervising surveys.

Essential Job Responsibilities


  • Provide technical oversight to the field teams and mentor senior staff in the design of WASH activities.
  • Oversee and manage the works, including partner and consultant contracts;
  • Ensure works, partner and consultants contracts are implemented as contracted;
  • Maintain and review program workplans for the entire implementation of the project duration;
  • Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with development partners and Mercy Corps policies and procedures;
  • Ensure quality control and Health-Safety-Security and Environment standards.
  • Integrate gender sensitivity into all activities as appropriate.
  • Conduct frequent field visits to all project sites – spend up to 30% of the time in the field.


  • Prepare procurement plans based on the project cycle for WASH and infrastructure work.
  • Manage grant budget lines related to the technical areas of specialization (WASH and infrastructure).
  • Work with M&E Unit to translate assessment criteria to tools and methodology for monitoring and evaluation of interventions related to WASH and infrastructure.
  • Provide technical input and indicators to the M&E Unit to be incorporated into tools and formats as needed.
  • Enhance internal and external compliance through supporting incident reporting mechanisms when needed.
  • Maintain and coordinate reporting and documentation of WASH and infrastructure activities.
  • Fulfil Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
  • Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.


  • Ensure compliance with security procedures and policies as determined by country
  • Proactively ensure that team members operate in a secure environment and are aware of policies.


  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

WASH Utility Engineers (3)


Reports Directly To: STWASH Chief of Party

Works Directly With: Small Town WASH COP, DCOP, Director of Finance and Administration, Country Director, Finance, and Operations teams, M&E Officer, and other Small Town WASH staff. Coordinates with HQ Program Performance team and the Technical Support

Knowledge and Experience

  • Bachelor’s degree or equivalent in Civil Engineering, Public Health or related field. Masters preferred.
  • 5 years in a relief setting with WASH management or managerial experience; from starting up programs to working in emergency and transitional contexts.
  • Experience in complex and complicated settings with time-sensitive deliverables in unstable environments.
  • Strong experience mentoring a team, identifying talent and building their capacity.
  • Demonstrated ability to manage and communicate effectively with an ethnically diverse team in a sensitive environment.
  • Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.
  • Knowledge of Sphere standards and other training in humanitarian response preferred.
  • Demonstrated flexibility and creativity in planning and problem-solving.
  • Knowledge of participatory approaches and community sensitization and mobilization.
  • Ability to effectively represent Mercy Corps and its interests to key stakeholders including host governments, and national and international NGOs.
  • Excellent oral and written English skills required.


The successful Manager will combine exceptional technical skills and experience in maintaining donor and partner relationships. S/he will have previous experience in working in large-scale emergency programs in insecure and conflict context. S/he will have an outstanding ability to design and provide technical oversight of innovative programs within the current and future program structure of Mercy Corps in the area. S/he will also have proven experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills. The successful candidate will be able to provide technical oversight to large relief programs in an austere environment.


Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.


Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.


Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Note: Position is subject to funding availability.

Travel Required: Yes





IHE Delft Institute for Water Education - MSc in Water and Sustainable Development