WASH Information Management Officer (Field Support Team)

Norwegian Church Aid
Oslo, Norway
Position Type: 
Organization Type: 
NGO/Civil Society
Experience Level: 
Mid-Level (5-7 Years)
Degree Required: 
Bachelor's (Or Equivalent)


Please note: this job post has expired! To the best of our knowledge, this job is no longer available and this page remains here for archival purposes only.
Duties and responsibilities

Specific areas of indirect support for regional or national platforms should be based on performance /capacity diagnostics within the specific technical area (Information Management), but also as part of a broader risk and capacity mapping, and work planning in conjunction with other members of the FST.

In the section below, several indicative deployment and non-deployment tasks are detailed, however it should be noted that these specifics will vary from context to context and are not comprehensive.

The time sharing linked to this position is:
A - Deployment (Global WASH Cluster) => 60%
B - Non Deployment: support to the Global WASH Cluster and remote support to countries =>  minimum 20% 
C - Support to the hosting agency (NCA) => up to 20 %

A: Deployment:

1 - Support service delivery of the National WASH Coordination Platforms:
• Providing a platform that ensures service delivery is driven by the Strategic Response Plan (1) and strategic priorities.
• Developing mechanisms to eliminate duplications of service delivery

2 - Informing strategic decision-making for the humanitarian response:
• Preparing needs assessments and analysis of gaps (across and within sectors, using information management tools as needed).
• Identifying and finding solutions for (emerging) gaps, obstacles, duplication and cross-cutting issues.
• Formulating priorities on the basis of analysis.

3 - Planning and strategy development
• Supporting the development of sectoral plans, objectives and indicators that directly support realization of the response’s strategic priorities.
• Applying and adhering to common standards and guidelines.
• Clarifying funding requirements, helping to set priorities, and agreeing cluster contributions to the HC’s overall humanitarian funding proposals.

4 – Advocacy:
• Identifying concerns that contribute to HC and HCT messaging and action.
• Undertaking advocacy on behalf of the cluster, cluster members, and affected people.

5 - Monitoring and reporting:
• Monitoring and reporting on activities and needs.
• Measuring performance against the cluster strategy, recommending corrective action where necessary

6 - To build national capacity in preparedness and contingency planning:
• Hazard Identification, Risk Assessment and Risk Monitoring
• Minimum Preparedness Actions (MPA)
• Contingency Planning and Advanced Preparedness Actions

7 - Accountability to affected populations (AAP):
• Governance & Transparency
• Common Performance and Reporting Framework

B: Non deployment:

IM support to the Global WASH Cluster and remote IM support to countries. 

C: Support to the Hosting Agency:

Support NCA. This support may involve field deployments, on Missions request.


  • Ideally five to seven years' field management experience in WASH emergency humanitarian contexts.
  • Master degree, or relevant combination of qualifications and experience, in public health in emergencies, water, social sciences, institutional development, water or sanitation engineering or related field.
  • Strong experience in developing and implementing IM tools and systems.
  • A good understanding of the humanitarian policy environment, including current knowledge of the latest WASH policies, research, international standards and developments in the field.
  • Proven ability to conceptualize, develop, plan monitor and evaluate IM relative to programmes.
  • Experience with natural and complex political emergencies in diverse cultural and climatic settings.
  • Experience of applying humanitarian accountability standards and practices.
  • Experience in liaison with a broad range of stakeholders, ability to build relationships and networks with international donors, UN agencies and INGOs, national authorities, national/local partner agencies and emergency affected communities.
  • Proactive problem solving and operational decision-making.
  • Fluently spoken and written English is a requirement.
  • Good command of another language (especially French, Arabic, or Spanish) is desirable.
Personal qualities
  • Highest-level technical, analytical, negotiation, communication and advocacy skills.
  • Strong skills in presentation and facilitation.
  • Ability to encourage and contribute to a climate of team working and collaboration in a multi-cultural environment.
  • Excellent training, coaching and mentoring skills.
  • Consistently achieves high-level results, managing and delivering projects and activities on time and on budget.
  • Excellent leadership and supervisory skills; provides others with a clear direction; motivates and empowers others.
  • Ability to analyze and present diverse and complex quantitative and qualitative data from a wide range of sources.
  • Quickly builds rapport with individuals and groups and nurtures good relationships across organizational levels and boundaries from government leaders to all stakeholders and the affected population.
  • Advanced IT skills, including common database software (Excel, Access, SQL) as well as GIS. Experience with visualization software such as Tableau or Microsoft BI is an advantage.
  • Willingness to travel, resilience, stress tolerance and work under difficult conditions.
We can offer
  • Interesting and challenging work
  • Competitive terms and conditions