WASH Information Management Officer (Field Support Team)

Norwegian Church Aid
Oslo, Norway
Position Type: 
Organization Type: 
NGO/Civil Society
Experience Level: 
Mid-Level (5-9 Years)
Degree Required: 
Bachelor's (Or Equivalent)
Apply By: 
24 October 2018
4 days remaining until the deadline.

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Duties and responsibilities

Specific areas of indirect support for regional or national platforms should be based on performance /capacity diagnostics within the specific technical area (Information Management), but also as part of a broader risk and capacity mapping, and work planning in conjunction with other members of the FST.

In the section below, several indicative deployment and non-deployment tasks are detailed, however it should be noted that these specifics will vary from context to context and are not comprehensive.

The time sharing linked to this position is:
A - Deployment (Global WASH Cluster) => 60%
B - Non Deployment: support to the Global WASH Cluster and remote support to countries =>  minimum 20% 
C - Support to the hosting agency (NCA) => up to 20 %

A: Deployment:

1 - Support service delivery of the National WASH Coordination Platforms:
• Providing a platform that ensures service delivery is driven by the Strategic Response Plan (1) and strategic priorities.
• Developing mechanisms to eliminate duplications of service delivery

2 - Informing strategic decision-making for the humanitarian response:
• Preparing needs assessments and analysis of gaps (across and within sectors, using information management tools as needed).
• Identifying and finding solutions for (emerging) gaps, obstacles, duplication and cross-cutting issues.
• Formulating priorities on the basis of analysis.

3 - Planning and strategy development
• Supporting the development of sectoral plans, objectives and indicators that directly support realization of the response’s strategic priorities.
• Applying and adhering to common standards and guidelines.
• Clarifying funding requirements, helping to set priorities, and agreeing cluster contributions to the HC’s overall humanitarian funding proposals.

4 – Advocacy:
• Identifying concerns that contribute to HC and HCT messaging and action.
• Undertaking advocacy on behalf of the cluster, cluster members, and affected people.

5 - Monitoring and reporting:
• Monitoring and reporting on activities and needs.
• Measuring performance against the cluster strategy, recommending corrective action where necessary

6 - To build national capacity in preparedness and contingency planning:
• Hazard Identification, Risk Assessment and Risk Monitoring
• Minimum Preparedness Actions (MPA)
• Contingency Planning and Advanced Preparedness Actions

7 - Accountability to affected populations (AAP):
• Governance & Transparency
• Common Performance and Reporting Framework

B: Non deployment:

IM support to the Global WASH Cluster and remote IM support to countries. 

C: Support to the Hosting Agency:

Support NCA. This support may involve field deployments, on Missions request.


  • Ideally five to seven years' field management experience in WASH emergency humanitarian contexts.
  • Master degree, or relevant combination of qualifications and experience, in public health in emergencies, water, social sciences, institutional development, water or sanitation engineering or related field.
  • Strong experience in developing and implementing IM tools and systems.
  • A good understanding of the humanitarian policy environment, including current knowledge of the latest WASH policies, research, international standards and developments in the field.
  • Proven ability to conceptualize, develop, plan monitor and evaluate IM relative to programmes.
  • Experience with natural and complex political emergencies in diverse cultural and climatic settings.
  • Experience of applying humanitarian accountability standards and practices.
  • Experience in liaison with a broad range of stakeholders, ability to build relationships and networks with international donors, UN agencies and INGOs, national authorities, national/local partner agencies and emergency affected communities.
  • Proactive problem solving and operational decision-making.
  • Fluently spoken and written English is a requirement.
  • Good command of another language (especially French, Arabic, or Spanish) is desirable.
Personal qualities
  • Highest-level technical, analytical, negotiation, communication and advocacy skills.
  • Strong skills in presentation and facilitation.
  • Ability to encourage and contribute to a climate of team working and collaboration in a multi-cultural environment.
  • Excellent training, coaching and mentoring skills.
  • Consistently achieves high-level results, managing and delivering projects and activities on time and on budget.
  • Excellent leadership and supervisory skills; provides others with a clear direction; motivates and empowers others.
  • Ability to analyze and present diverse and complex quantitative and qualitative data from a wide range of sources.
  • Quickly builds rapport with individuals and groups and nurtures good relationships across organizational levels and boundaries from government leaders to all stakeholders and the affected population.
  • Advanced IT skills, including common database software (Excel, Access, SQL) as well as GIS. Experience with visualization software such as Tableau or Microsoft BI is an advantage.
  • Willingness to travel, resilience, stress tolerance and work under difficult conditions.
We can offer
  • Interesting and challenging work
  • Competitive terms and conditions